Veterans Experience Office (VEO) Contact Center Amendment 0003

Agency: VETERANS AFFAIRS, DEPARTMENT OF
State: District of Columbia
Type of Government: Federal
FSC Category:
  • R - Professional, Administrative and Management Support Services
NAICS Category:
  • 561422 - Telemarketing Bureaus and Other Contact Centers
Set Aside: Service-Disabled Veteran-Owned Small Business (SDVOSB) Set-Aside (FAR 19.14)
Posted Date: Sep 5, 2025
Due Date: Sep 15, 2025
Solicitation No: 36C10X25R0032
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Description

Follow
Veterans Experience Office (VEO) Contact Center Amendment 0003
Active
Contract Opportunity
Notice ID
36C10X25R0032
Related Notice
36C10X25R0032
Department/Ind. Agency
VETERANS AFFAIRS, DEPARTMENT OF
Sub-tier
VETERANS AFFAIRS, DEPARTMENT OF
Office
SAC FREDERICK (36C10X)
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General Information View Changes
  • Contract Opportunity Type: Combined Synopsis/Solicitation (Updated)
  • Updated Published Date: Sep 05, 2025 03:35 pm EDT
  • Original Published Date: Aug 27, 2025 04:30 pm EDT
  • Updated Date Offers Due: Sep 15, 2025 12:00 pm EDT
  • Original Date Offers Due: Sep 11, 2025 10:00 am EDT
  • Inactive Policy: 15 days after date offers due
  • Updated Inactive Date: Sep 30, 2025
  • Original Inactive Date: Sep 26, 2025
  • Initiative:
    • None
Classification
  • Original Set Aside: Service-Disabled Veteran-Owned Small Business (SDVOSB) Set-Aside (FAR 19.14)
  • Product Service Code: R499 - SUPPORT- PROFESSIONAL: OTHER
  • NAICS Code:
    • 561422 - Telemarketing Bureaus and Other Contact Centers
  • Place of Performance:
    Washington , DC
    USA
Description View Changes

This is AMENDMENT 0003 to provide Government responses to questions submitted prior to the deadline that were inadvertently excluded and remove FAR 52.222-55 Minimum Wages for Contract Workers Under Executive Order 14026 (JAN 2022).



This is AMENDMENT 0002 to provide Government responses to Contractor questions, update Attachment B - Past Performance References 3), make changes to the PWS, Clauses, and Evaluation Instructions, and to extend the proposal submission due date to September 15, 2025, by 12:00pm EDT.



This is AMENDMENT 0001 to remove conflicting information in Section E.1 Instructios to Offerors. Please see the attachment for more information.



This Request for Proposal issued under FAR Parts 12 and 15, seeks Contact Center Staffing Support for the Veterans Experience Office. Please see the attached documents for additional information.


Attachments/Links
Contact Information View Changes
Contracting Office Address
  • 5202 PRESIDENTS COURT SUITE 103
  • FREDERICK , MD 21703
  • USA
Primary Point of Contact
Secondary Point of Contact
History

Related Document

Jul 21, 2025[Presolicitation (Original)] Veterans Experience Office (VEO) Contact Center
Aug 11, 2025[Presolicitation (Updated)] Veterans Experience Office (VEO) Contact Center
Aug 12, 2025[Presolicitation (Updated)] Veterans Experience Office (VEO) Contact Center
Aug 27, 2025[Combined Synopsis/Solicitation (Original)] Veterans Experience Office (VEO) Contact Center
Aug 28, 2025[Combined Synopsis/Solicitation (Updated)] Veterans Experience Office (VEO) Contact Center Amendment 0001
Sep 4, 2025[Combined Synopsis/Solicitation (Updated)] Veterans Experience Office (VEO) Contact Center Amendment 0002
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