UPCOMING PROCUREMENT - FasTrak Regional Customer Service Center Back Office System

Project Description: THIS IS INFORMATIONAL ONLY, NO RESPONSE OR SUBMISSION IS SOUGHT AT THIS TIME.
The Bay Area Toll Authority (BATA) will soon begin a procurement for a major initiative to modernize the FasTrak® Regional Customer Service Center (RCSC). This procurement will begin with a Request for Qualifications (RFQ) to seek a qualified vendor to deliver a next-generation solution that is resilient, adaptable, and a scalable to serve the region’s tolling and customer service needs for decades to come.
The selected vendor will be responsible for:
• Designing, implementing and maintaining a modern back-office system.
• Managing a seamless transition from the current system, including data migration and Go-Live readiness.
BATA and its partner agencies are seeking Systems that are:
• Modular and agnostic to third-party systems and lane-side technologies
• Scalable and resilient, with robust disaster recovery and security protocols
• Stable and adaptable, minimizing customer disruption during changes
• Future-ready, capable of evolving with BATA’s strategic vision
Separate procurements may be issued for customer service operations and/or other specialized services.
Stay tuned for more details and official procurement in September 2025.