Switchboard Operator Services & Call Center

Agency: DEPT OF DEFENSE
State: Maryland
Type of Government: Federal
FSC Category:
  • Q - Medical Services
NAICS Category:
  • 561421 - Telephone Answering Services
Set Aside: Service-Disabled Veteran-Owned Small Business (SDVOSB) Set-Aside (FAR 19.14)
Posted Date: Apr 23, 2025
Due Date: Mar 14, 2025
Solicitation No: HT001425R0015
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Description

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Switchboard Operator Services & Call Center
Active
Contract Opportunity
Notice ID
HT001425R0015
Related Notice
Department/Ind. Agency
DEPT OF DEFENSE
Sub-tier
DEFENSE HEALTH AGENCY (DHA)
Office
DEFENSE HEALTH AGENCY
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General Information View Changes
  • Contract Opportunity Type: Solicitation (Updated)
  • Updated Published Date: Apr 23, 2025 08:02 am EDT
  • Original Published Date: Feb 28, 2025 10:54 am EST
  • Updated Date Offers Due: Mar 14, 2025 09:00 am EDT
  • Original Date Offers Due: Mar 14, 2025 09:00 am EDT
  • Inactive Policy: Manual
  • Updated Inactive Date: Jun 30, 2025
  • Original Inactive Date: Mar 29, 2025
  • Initiative:
    • None
Classification
  • Original Set Aside: Service-Disabled Veteran-Owned Small Business (SDVOSB) Set-Aside (FAR 19.14)
  • Product Service Code: Q802 - CLERICAL MEDICAL SUPPORT
  • NAICS Code:
    • 561421 - Telephone Answering Services
  • Place of Performance:
    Bethesda , MD 20889
    USA
Description View Changes

The April 11th Notice of Award for solicitation #HT001425R0015- Switchboard Operator & Call Center Support Services, has been rescinded pending a GAO protest. A new Notice of Award will be posted once the protest has been resolved. Please hold your inquiries until such time.



Dr Miriam Railey



Contracting Officer



*************************************************************************************************************************************************



The purpose of this amendment is to execute the following:




  1. Update the Performance Work Statement

  2. Update all the CLIN descriptions

  3. Provide answers to questions submitted in response to the solicitation



////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////



The posting of this amendment was delayed due SAM.gov downtime.





THE PURPOSE OF AMENDMENT 1 TO THIS SOLICITATION IS TO CHANGE THE NAICS FROM 561422 to 561421.



//////////////////////////////////////////////////////////////////////////////////////



This requirement is to provide Hospital Telephone Switchboard Services and Call Center Support Services in support of Walter Reed National Military Medical Center (WRNMMC). Please see the solicitation document, the Performance Work Statement for further understanding of the requirement and completion criteria.





***************************************************************************************************



QUESTIONS MAY BE SUBMITTED UNTIL 9am FRIDAY, MARCH 7, 2025


Attachments/Links
Contact Information
Contracting Office Address
  • HCD NORTHEAST 8111 GATEHOUSE ROAD, 2ND FLOOR
  • FALLS CHURCH , VA 22042
  • USA
Primary Point of Contact
Secondary Point of Contact
History

Related Document

Feb 28, 2025[Solicitation (Original)] Switchboard Operator Services & Call Center
Mar 6, 2025[Solicitation (Updated)] Switchboard Operator Services & Call Center
Mar 8, 2025[Solicitation (Updated)] Switchboard Operator Services & Call Center
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