RFQ 26-03780 for ServiceNow Extended Support

Agency: Commonwealth of Massachusetts
State: Massachusetts
Type of Government: State & Local
NAICS Category:
  • 541511 - Custom Computer Programming Services
  • 541512 - Computer Systems Design Services
  • 541519 - Other Computer Related Services
  • 541611 - Administrative Management and General Management Consulting Services
Posted Date: Jun 11, 2025
Due Date: Jul 2, 2025
Solicitation No: BD-26-1060-ITD00-ITD00-117878
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Description


Bid Solicitation: BD-26-1060-ITD00-ITD00-117878
Responses Due in 20 Days, 19 Hours, 3 Minutes
Header Information
Bid Number:
BD-26-1060-ITD00-ITD00-117878
Description:
RFQ 26-03780 for ServiceNow Extended Support
Bid Opening Date:
07/02/2025 03:00:00 PM
Purchaser:
Shawn Johnson
Organization:
Executive Office of Technology Services and Security
Department:
ITD0001 - Executive Office of Technology Services and Security
Location:
ITD00 - TSS General
Fiscal Year:
26
Type Code:
SS - Statewide Solicitation
Allow Electronic Quote:
Yes

Alternate Id:
PCR-26-03780
Required Date:
Available Date
:
06/11/2025 04:04:39 PM
Info Contact:
Contact Shawn Johnson at (617) 626-4593
Bid Type:
OPEN
Informal Bid Flag:

No
Purchase Method:
Open Market
Pre Bid Conference:
Bulletin Desc:
The purpose of this RFQ is to solicit bids for ServiceNow extended support. See RFQ document for complete detail. Bidders must be current Vendors on Statewide Contract ITS60, ITS75, or ITS81 to respond.
Ship-to Address:
1 No Address See Item Section for specific information
Vendors need to check the Items section
of the PO for ship to information
Boston, MA 02108
US
Email: seeitemsssection@xxx.com
Phone: (617) 626-4400
Bill-to Address:
Attention: EOTSS Accounts Payable
One Ashburton Place Room 804
Boston, MA 02108
US
Email: itdinvoices@mass.gov
Phone: (617) 626-5626
Alt. Reference: Tiffany.Chen3@mass.gov
Print Format:

File Attachments:
RFQ 26-03780 for ServiceNow Extended Support 06.11.25~1.docx
Form 2 Template Statement of Work~7.docx

Form Attachments:
Required Quote Attachments

SBPP (Small Business Purchasing Program) Eligible?:

NO

See SBPP requirements and exceptions at www.mass.gov/sbpp :
Item Information

Item # 1:

(
43-23-00-00-0000

)



The purpose of this RFQ is to solicit bids for ServiceNow extended support. See RFQ document for complete detail. Bidders must be current Vendors on Statewide Contract ITS60, ITS75, or ITS81 to respond.

U N S P S C Code:
43-23-00
Software



43-23-00-00



Software



43-23-00-00-0000



Software
Qty Unit Cost UOM Total Discount Amt. Total Cost

1.0




EA - Each








Manufacturer:

Brand:

Model:

Make:

Packaging:




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