RFI 27-05706 for Customer and Relationship Platform
| Agency: |
Commonwealth of Massachusetts |
| State: |
Massachusetts |
| Type of Government: |
State & Local |
| NAICS Category: |
- 541511 - Custom Computer Programming Services
- 541611 - Administrative Management and General Management Consulting Services
- 541613 - Marketing Consulting Services
- 611430 - Professional and Management Development Training
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| Posted Date: |
Sep 17, 2026 |
| Due Date: |
Oct 16, 2026 |
| Solicitation No: |
BD-27-1060-ITD00-ITD00-133583 |
| Original Source: |
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| Contact information: |
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| Bid Documents: |
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Description
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Header Information
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Bid Number:
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BD-27-1060-ITD00-ITD00-133583
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Description:
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RFI 27-05706 for Customer and Relationship Platform
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Bid Opening Date:
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10/16/2026 03:00:00 PM
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Purchaser:
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Shawn Johnson
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Organization:
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Executive Office of Technology Services and Security
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Department:
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ITD0001 - Executive Office of Technology Services and Security
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Location:
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ITD00 - TSS General
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Fiscal Year:
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27
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Type Code:
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NS - Non-Statewide Solicitation
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Allow Electronic Quote:
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Yes
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Alternate Id:
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PCR-27-05706
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Required Date:
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Available Date
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09/17/2026 03:39:09 PM
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Info Contact:
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Contact Shawn Johnson at (617) 626-4593
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Bid Type:
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OPEN
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Informal Bid Flag:
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No
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Purchase Method:
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Open Market
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Pre Bid Conference:
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Bulletin Desc:
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The purpose of this RFI is to solicit industry feedback for products and solutions that deliver enterprise capabilities for customer and organizational relationships, sales and account processes, service interactions, engagement, workflow, data, analytics, automation, legal case management, security, accessibility, and related business processes . See RFI document for complete detail.
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Ship-to Address:
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1 No Address See Item Section for specific information
Vendors need to check the Items section
of the PO for ship to information
Boston, MA 02108
US
Email: seeitemsssection@xxx.com
Phone: (617) 626-4400
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Bill-to Address:
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Attention: EOTSS Accounts Payable
One Ashburton Place Room 804
Boston, MA 02108
US
Email: itdinvoices@mass.gov
Phone: (617) 626-5626
Alt. Reference: Tiffany.Chen3@mass.gov
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Print Format:
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File Attachments:
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RFQ 27-05706 for Enterprise Customer and Relationship Platform 09.17.26.docx
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Form Attachments:
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Required Quote Attachments
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Desired Attachment Name
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Description
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SBPP (Small Business Purchasing Program) Eligible?:
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NO
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See SBPP requirements and exceptions at www.mass.gov/sbpp :
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* Disclaimer: This website provides information about bids, requests for proposals (RFPs), or requests for qualifications (RFQs) for convenience only and does not serve as an official public notice. Individuals who wish to respond to or inquire about bids, RFPs, or RFQs should contact the relevant government department directly.