RFP-0008-2026: Information Technology Help Desk Support

Agency: Commonwealth of Massachusetts
State: Massachusetts
Type of Government: State & Local
NAICS Category:
  • 541511 - Custom Computer Programming Services
  • 541512 - Computer Systems Design Services
  • 541513 - Computer Facilities Management Services
  • 541519 - Other Computer Related Services
  • 541611 - Administrative Management and General Management Consulting Services
Posted Date: Sep 2, 2025
Due Date: Oct 6, 2025
Solicitation No: BD-26-1010-PROCU-CRIM-120581
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Bid Documents: Please Login to View Page

Description


Bid Solicitation: BD-26-1010-PROCU-CRIM-120581
Responses Due in 33 Days, 18 Hours, 32 Minutes
Header Information
Bid Number:
BD-26-1010-PROCU-CRIM-120581
Description:
RFP-0008-2026: Information Technology Help Desk Support
Bid Opening Date:
10/06/2025 02:00:00 PM
Purchaser:
Nadine Rodriguez
Organization:
Bridgewater State University
Department:
PROCUREMENT - Procurement Services
Location:
CRIM - CRIM
Fiscal Year:
26
Type Code:
NS - Non-Statewide Solicitation
Allow Electronic Quote:
Yes

Alternate Id:

Required Date:
01/01/2026

Available Date
:
09/02/2025 07:11:18 PM
Info Contact: Bid Type:
OPEN
Informal Bid Flag:

No
Purchase Method:
Open Market
Pre Bid Conference:
A pre-bid conference will be held on Friday, September 19, 2025, and will start promptly at 2:00 pm EST via Microsoft Teams. View the bid document for more details: https://bids01.jaggaer.com/apps/Router/PublicEvent?CustomerOrg=BridgewaterState
Bulletin Desc:
Bridgewater State University seeks a qualified vendor to provide 24x7x365 Tier 1 technology phone support for the University Information Technology Service Center. Bid documents are located at https://bids01.jaggaer.com/apps/Router/PublicEvent?CustomerOrg=BridgewaterState
Ship-to Address:
Operations Center
200 Great Hill Drive
Bridgewater, MA 02325
US
Email: crim@bridgew.edu
Phone: (508) 531-1362
Bill-to Address:
Jennifer Pacheco
131 Summer Street
Bridgewater, MA 02747
US
Email: ProcurementServices@Bridgew.edu
Phone: (508) 531-1211
Print Format:

File Attachments:
Bid Details

Form Attachments:
Required Quote Attachments
Item Information

Item # 1:

(

81-11

-
18

)



Bridgewater State University invites qualified and responsible vendors with expertise in an Information Technology Help Desk Solution to submit a proposal in response to this Request for Proposal. Qualified vendors will be required to provide 24x7x365 Tier 1 technology phone support for the University Information Technology Service Center. Bid documents are located at https://bids01.jaggaer.com/apps/Router/PublicEvent?CustomerOrg=BridgewaterState

U N S P S C Code:
81-11-18
System and system component administration services

Qty Unit Cost UOM Total Discount Amt. Total Cost

1.0




EA - Each








Manufacturer:

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Model:

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