1412141046 (RFI) Microsoft M365, Power Platform and SharePoint Operational Support Services

Agency:	JEA
State:	Florida
Type of Government:	State & Local
NAICS Category:	541511 - Custom Computer Programming Services 541512 - Computer Systems Design Services 541519 - Other Computer Related Services 541611 - Administrative Management and General Management Consulting Services
Posted Date:	Apr 1, 2026
Due Date:	Apr 10, 2026
Solicitation No:	1412141046
Original Source:	Please Login to View Page
Contact information:	Please Login to View Page
Bid Documents:	Please Login to View Page

The purpose of this RFI is to request information regarding vendor capabilities to support the Microsoft Power Platform within an enterprise environment. The information gathered from respondents will be used to evaluate available service delivery models, staffing options, and operational support structures for JEA’s Power Platform ecosystem.

USE THIS LINK TO ACCES THE SOLICITATION VIA ZYCUS:

https://zsn.zycus.com/guest/genericRegister/JEA074/iSource/1038010/

Solicitation Due Date: April 10, 2026

1412141046-RFI Solicitation Document

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Request for Information (RFI)

For

Microsoft M365, Power Platform and SharePoint Operational Support Services

for

Jacksonville, FL

RFI#

1412141046

Responses are due on April 10, 2026, by 12:00 PM EST

The JEA Buyer for this RFI is Angel Love who can be contacted at iosuad@jea.com

1.1) INTRODUCTION AND PURPOSE OF THE RFI

The purpose of this RFI is to request information regarding vendor capabilities to support the Microsoft

Power Platform within an enterprise environment. The information gathered from respondents will be used

to evaluate available service delivery models, staffing options, and operational support structures for JEA’s

Power Platform ecosystem.

This RFI is for informational and planning purposes and is not to be construed as a solicitation or a

commitment to issue a solicitation.

This RFI is being issued solely for due diligence review and for information and planning purposes.

Responses to this RFI will be treated as informational only and will not be considered binding offers. No

contract award will result from this RFI.

JEA encourages responses from a broad range of respondents. Respondents are invited to provide detailed

specifications, detailed requirements and requests, levels of certainty on specific data, and suggestions for

implementation strategies.

1.2) Background

JEA owns, operates and manages the electric system established by the City of Jacksonville, Florida since

1895. In June 1997, JEA also assumed operation of the water and sewer system previously managed by the

City. JEA is located in Jacksonville, Florida, where we proudly serve an estimated 541,076 electric, 407,161,

water and 30,460 reuse water customers. JEA is Florida's largest community owned utility and the eighth

largest municipal in the United States.

1.3) General Instructions

This RFI is being issued solely for the purpose of obtaining information. Nothing in this RFI shall be

interpreted as a commitment on the part of JEA to pursue any a specific procurement process or enter into a

contract with any respondent thereof.

RESPONSE INSTRUCTIONS

I. Response Submission: All responses to this RFI are due by the time specified within JEA’s

Zycus’ e-Sourcing system. Respondents should submit an electronic copy as specified within

JEA’s Zycus’ e-Sourcing system at https://zsn.zycus.com/guest.

Response Content: Respondents should include a response to each of the areas set forth under

Questions and Vendor Responses (Section 1.4) of this RFI.

II. Response Format: JEA requests that all responses be submitted with a point-by-point response to

each question in every section. If a respondent opts not to respond to any item(s) please include

an explanation for the lack of response. JEA requests that all responses be submitted as an

attachment within Zycus.

III. Questions: Potential respondents who have questions regarding this RFI may e-mail them to the

contact listed below by April 8, 2026, by 2:00 PM EST. Responses to inquiries and clarification

questions will be provided electronically to all interested parties. Note: There will be no

informational sessions associated with this RFI.

IV. Contact Information: Please direct all communications and questions, to the following contact:

Angel Love at iosuad@jea.com

1.4) QUESTIONS AND SUPPLIER RESPONSES

See General Instructions in Section 1.3) for information on response format and submission. Note: Please

describe any assumptions you make in answering these questions as part of each response.

1.4.1 Questions and Supplier Responses

• Response must include information for each service: Microsoft M365, Power Platform and

SharePoint Operational Support Services:

o Company Information

Company Name, Mailing address, phone number, fax number, and phone/email of

designated point of contact for RFI.

o Corporate Website address

o Number of Yeats on the market

o Company Location(s)

1.4.2

1.4.3

Overview of Customer Base:

o Identify two (2) client references. Include the client’s name. point of contact

information, and government contract number (if applicable)

Business Model Overview

o Please describe the service delivery models your organization offers for enterprise

Microsoft Power Platform and SharePoint environment operating within M365.

o Specifically address the following:

• Hybrid support models

• Staff augmentation models

o Describe how your organization typically structures service delivery for customers

that maintain internal operational teams.

1.4.4 Business Process, Integration, and Functionality

o Describe how your organization integrates support operations within a customer's

existing IT service management platform such as ServiceNow.

o Explain how your engineers operate within customer ticketing workflows, change

management processes, and incident response procedures.

o Describe how escalation support is coordinated with internal customer teams during

major incidents.

1.4.5 Implementation

o Describe the process your organization uses to transition support responsibilities into

an existing Microsoft 365 environment.

o Include the following:

• Knowledge transfer process

• Operational onboarding approach

• Estimated onboarding timeline

• Documentation and operational readiness steps

1.4.6 Maintenance Support & Consulting

o Describe how your organization supports the following operational activities:

• Vulnerability remediation and platform configuration updates for Microsoft Power

Platform components

• Break-fix support for Power Apps applications, Power Automate workflows, and

Power Pages solutions

• Troubleshooting of workflow automation, data integrations, connectors, and API

integrations

• Operational support for Dataverse environments and SharePoint integrations used by

Power Platform solutions

• Troubleshooting of Microsoft Copilot integrations and automation scenarios within

supported Microsoft 365 services

• Platform administration support including environment management, solution

deployment, and configuration management

• Operational troubleshooting support during critical incidents affecting business

applications or automation workflows

• Describe typical response times, service level expectations, and escalation procedures

for operational support requests

1.4.7

Operational Coverage

JEA operates multiple facilities throughout the Jacksonville service area. Vendors should

describe available service models for supporting operational incidents affecting business

applications or workflows during nights or weekends.

o Can your organization provide dedicated full-time engineers based on a

2,080-hour annual staffing model?

o Can your organization provide on-call engineers capable of supporting

operational incidents affecting critical Power Platform applications and

integrations?

o What are the typical response times for incident response during nights,

weekends, or holidays?

o Describe the staffing structure used during major operational events such as

hurricanes or severe weather restoration activities when business

applications must remain operational.

o Describe how your organization coordinates with Microsoft support for

escalation, platform incidents, and vendor case management related to

Microsoft Power Platform services operating within Microsoft 365 GCC.

1.4.8 Training Documentation, and Support

• Describe the documentation provided to customers during operational support

engagements.

Include examples such as:

• Operational procedures

• Incident documentation

• Configuration documentation

• Knowledge transfer materials

1.4.9 Solution Security

The proposed solution must support an on-premise support model.

Vendors must confirm that all system components, data processing, and data storage will

remain within JEA’s on-premise or M365 environment and will not require storage,

processing, or replication of JEA data in external cloud services.

1.4.10 Budgetary Cost Estimates

• Provide typical bill rates for the following roles supporting enterprise Microsoft Power

Platform environments:

o Power Platform Architect

o Power Apps Developer (Canvas and Model-Driven Applications)

o Power Automate Developer / Workflow Engineer

o Power Platform Administrator / Platform Governance Specialist

o SharePoint Administrator

o Integration Engineer supporting Dataverse, Copilot, SharePoint, APIs, and

enterprise system integrations

• Describe billing structures for:

• Dedicated engineering assignments based on a 2,080-hour annual staffing model

• On-call engineering support for incident response and operational escalation

• Emergency response support for critical application or platform incidents

• After-hours development, support, or operational work

• Describe how travel time and on-site support activities are billed if resources are required

to work from JEA facilities or project locations.

• Does your organization participate in any public sector cooperative purchasing contracts,

including:

o OMNIA Partners

o GSA Schedule

o State of Florida Contract Vehicles

o NASPO or other cooperative purchasing agreements

If applicable, provide contract numbers and contract names.

Indicate whether your services may be procured through these contract vehicles.

Respondents should provide a rate card including standard hourly bill rates for all engineering, development,

architecture, and administrative roles that may be assigned to the engagement.

1.5) Additional Information

This page summarizes the opportunity, including an overview and a preview of the attached documents.

* Disclaimer: This website provides information about bids, requests for proposals (RFPs), or requests for qualifications (RFQs) for convenience only and does not serve as an official public notice. Individuals who wish to respond to or inquire about bids, RFPs, or RFQs should contact the relevant government department directly.

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1412141046 (RFI) Microsoft M365, Power Platform and SharePoint Operational Support Services

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