Payment Cards for Patient Studies

Project Description: UTHSA conducts clinical trials across diverse therapeutic areas and patient populations. As part of these studies, Program Participants often incur expenses, such as travel, meals, parking, lodging, and time-related burdens. To enhance participant satisfaction and streamline the reimbursement process, UTHSA seeks to continue providing a Payment Card Program designed specifically for clinical trail participants.
Traditional reimbursement approaches – such as paper checks, manual review processes, and site-level reimbursements – introduce administrative inefficiencies, delays in payment, and inconsistency across study sites. These challenges can negatively impact patient experience, diminish retention, and create audit gaps. A modern, electronic payment card system improves speed, accuracy, transparency, and compliance while relieving investigative sites of administrative overhead.
Given that clinical research is a highly regulated environment, the awarded Proposer must ensure financial integrity, auditability, data protection, and HIPAA compliance. This RFP is being issued to identify qualified suppliers capable of providing a secure, scalable, participant-friendly payment card service to support clinical trial operations.
No Guarantee of Volume. UTHSA does not solicit or guarantee any specific amount of compensation, volume, minimum, or maximum amount of Services under this RFP or any contract or agreement resulting from this RFP.