Notice ID 365357 - Replacement Model for VA.gov

The U.S. Department of Veterans Affairs (VA) is seeking information to assess industry capabilities, emerging approaches, and best practices for replacing our existing website, VA.gov, with a premier, modern, secure, and Veteran-centric digital experience. VA’s goal is to provide a best-in-class online experience to our nation’s Veterans, their families, and other stakeholders thru VA’s central entry point for benefits, healthcare, services, and information.

The request complements Notice ID: 365357

Exploring Next-Generation Digital Identity, Authentication, and Navigation on VA.gov

VA recognizes that replacing VA.gov is not solely a technical challenge. Meaningful improvements require coordination across experience design, platform architecture, content strategy, governance, analytics, and operating models. As a result, VA must modernize in a way that:

• Maintains continuity of service for millions of users.


• Integrates with a diverse portfolio of legacy and emerging systems.


• Operates within a regulated, highly visible federal environment.


• Supports long-term scalability, adaptability, and resilience.


• Offers more seamless customer experience.

Through this request, VA seeks information on solutions, technologies, and approaches that can fundamentally improve the digital experience across all benefit portfolios.

VA welcomes responses that include:

• Descriptions of relevant ideas, capabilities, and approaches.


• Case studies or examples from similar environments.


• User journey workflows for identity proofing, sign-in, recovery, and navigation.


• Known limitations, risks, and tradeoffs.


• Lessons learned from past deployments.