Exploring Next-Generation Digital Identity, Authentication, and Navigation on VA.gov

Agency: VETERANS AFFAIRS, DEPARTMENT OF
State: Federal
Type of Government: Federal
FSC Category:
  • A - Research and development
NAICS Category:
  • 541330 - Engineering Services
  • 541511 - Custom Computer Programming Services
  • 541512 - Computer Systems Design Services
  • 541519 - Other Computer Related Services
Posted Date: Jan 22, 2026
Due Date: Jan 27, 2026
Solicitation No: 365357
Original Source: Please Login to View Page
Contact information: Please Login to View Page
Bid Documents: Please Login to View Page

Description

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Exploring Next-Generation Digital Identity, Authentication, and Navigation on VA.gov
Active
Contract Opportunity
Notice ID
365357
Related Notice
Department/Ind. Agency
VETERANS AFFAIRS, DEPARTMENT OF
Sub-tier
VETERANS AFFAIRS, DEPARTMENT OF
Office
TECHNOLOGY ACQUISITION CENTER NJ (36C10B)
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General Information View Changes
  • Contract Opportunity Type: Sources Sought (Updated)
  • Updated Published Date: Jan 22, 2026 03:15 pm EST
  • Original Published Date: Jan 07, 2026 03:26 pm EST
  • Updated Response Date: Jan 27, 2026 02:00 pm EST
  • Original Response Date: Jan 27, 2026 02:00 pm EST
  • Inactive Policy: 15 days after response date
  • Updated Inactive Date: Feb 11, 2026
  • Original Inactive Date: Feb 11, 2026
  • Initiative:
    • None
Classification
  • Original Set Aside:
  • Product Service Code:
  • NAICS Code:
  • Place of Performance:
Description View Changes

Exploring Next-Generation Digital Identity, Authentication, and Navigation on VA.gov



The Department of Veterans Affairs (VA) delivers digital services and benefits to Veterans through VA.gov and the VA Health and Benefits mobile application. VA leadership has identified persistent challenges that prevent some Veterans from easily authenticating, signing in, and navigating VA digital services. These challenges relate to identity verification, multi-factor authentication (MFA), post-authentication navigation, accessibility, and varying levels of digital literacy and connectivity.



This Request is issued to gather market intelligence on available ideas, capabilities, patterns, and emerging approaches that could help Veterans more easily access and use VA.gov and related VA digital services, with a particular focus on digital identity, authentication, and post-login navigation.



VA seeks insights from industry, academia, and other stakeholders on delivering a fundamentally improved digital identity experience for Veterans—one that is seamless and frictionless to use while maintaining or exceeding current security standards.



Please refer to the attached Market Intelligence Report that describes the technical specifications for this effort.



As part of your RFI response, please include the following:




  1. A capability statement addressing each of the items detailed in the two attached documents (RFI Cover Page_Exploring Next-Gen Digital Identity Authentication and Navigation on VA.gov 7 Jan and Market Intelligence Request Updated 7 Jan)





******1/22/2026 UPDATE******************************



* rough order of magnitude (ROM) requirement removed from above.



* Q&A spreadsheet has been attached (RFI Q and A Exploring Next-Gen Digital Identity Authentication and Navigation).



**********************************************************


Attachments/Links
Contact Information
Contracting Office Address
  • 23 CHRISTOPHER WAY
  • EATONTOWN , NJ 07724
  • USA
Primary Point of Contact
Secondary Point of Contact
History

Related Document

Jan 7, 2026[Sources Sought (Original)] Exploring Next-Generation Digital Identity, Authentication, and Navigation on VA.gov
Jan 14, 2026[Presolicitation (Updated)] Notice ID 365357 - Replacement Model for VA.gov
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