Company Profile
- Company Name:
RESPONSE DESIGN CORP
- Govcb Vendor ID:
PRE00000000001448741
- Year Established:
1989
- Business Type:
Small Business, Woman Owned Business
Products & Services
Keywords
Benchmark,Benchmarking,Complaint management,Customer centric,Customer centricity,Customer service,Customer survey,First call resolution,First contact resolution,Measures,Metrics,Outsourcing,Process,Quality,Turnover,Best practice,Calibration,Call monitoring,Leapfrog,Quality monitoring,Assessment,CRM,Customer contact,Customer relationship management,E-commerce,E-learning,RDC,Response Design,Strategic planning,Strategy,Training,Call center,Contact center,Access channel,ACD,After call work,Agent training,Brand management,Budget,Call Center facilities,Call Center operations,Call Center simulation,Call logging,Call routing,Call statistics,Call tracking,Call volume,Caller tolerance,Career path,Compensation,Complaint handling,Complaint tracking,Compliment management,Computer telephony integration,Contingency plan,Cost reduction,CTI,Customer experience,Customer feedback,Customer interface,Customer loyalty,Customer retention,Customer satisfaction,E-mail,E-mail management,Employee feedback,Employee retention,Employee satisfaction,Feedback,Forecasting,Hiring,Human dynamics,Human resource,Innovation,Internet,Intranet,IVR,Measurement,Morale,Multi-access,New hire training,Operations,PBX,Performance management,Performance measurement,Phone,Process management,Recruiting,Reward and recognition,Schedule adherence,Self directed learning,Service level,Soft skills training,Telephone training,Tenure,Virtual,Voice of the customer,Work states,Business case,CCORE,Knowledge management,Return on investment,Team building,Call center management,Coaching,Consulting ,Agent,Banking,Cable,CSR,Financial,Government,Healthcare,Help Desk,Inbound,Inbound telemarketing,Insurance,Outbound,Outbound telemarketing,Representative,Sales,Service,Service bureau,Service desk,Supervisor,Team leader,Telecommunications,Telemarketing,TSR,Utility
Contact Information
- Contact Person:
TOM TUCKER
- Contact Title:
Associate
- Address:
5541 SIMPSON AVE, OCEAN CITY, New Jersey, USA
- Phone Number:
(609) 398-3230
