MCDUFFY & ASSOCIATES LTD

Company Profile

Company Name:

MCDUFFY & ASSOCIATES LTD

Govcb Vendor ID:

PRE00000000001438054

Year Established:

1989

Business Type:

Minority owned Business, Small Business, Small Disadvantage Business, Woman Owned Business

Products & Services

Keywords

Telecomunications, Call Center Management, Match Making, Minority owned, WMBE, Women and Minority business enterprise, call center services, Cross function process design, Cross function process Development, Cross function process Documentation, Customer relationship managment, crm, operational assessment, program managment, call center planing and design, cost managment, quality assurance, development and analysis of marketing and advertising strategies, Managment Information Systems Evaluation, Independent Verification and validation, Channel and Program Management, Multi-Media, Retail outlet Delivery to end-users, Project/ Task Scheduling and Tracking and Productive Scripts Delivery, Knowledge Management, Training and Development, Coaching, Employee enpowerment and Staffing, Call Center Planning and Design, Cross-Function Process Development and Documentation, Process Improvements and Re-engineering, Telephony-computer Integration and Outsourcing, Training Development and Delivery, Strategic and Tactical Planning, Help Desk Support and Security, Cross Function Process Design, Development and Documentation, Project/ Task Planning, Methodology and Quality Assurance Development in Conjunction with Operational Design, Eviromental Design, Process Improvements and Re-engineering, Role Definition and Development, Configuration/ Release Management and Process Documentation, Customer Relationship Management, The Develoment and execution of customer retention programs, More effective management of answering a variety of peak inbound requirements, Process design and development to provide and ensure prompt and timely response to customer calls or committed deliveries and, Increase in order processing turn around and response rates, Operational assessment, Forcasted results, Raw Data and Work Operation Assessment, Campaign/ Project Protocols and Measurements, Productive Script Delivery, Best Practices Success, Economic and Benefit analyses, Program and Productivity analyses

NAICS Code(s)

Contact Information

Contact Person:

Madeline McDuffy

Contact Title:

CEO

Address:

2206 SAVANNAH ST SE SUITE 102, WASHINGTON, District of Columbia, USA

Phone Number:

(202) 889-1193

Fax Number:

(202) 889-1195