5 Yrs P1 Incident Management & Problem Management (Optional)

Description of Goods or Services to Be Bid: The Metropolitan Transportation Authority (“MTA”) and the respective affiliates and subsidiaries is now inviting bids for the above-mentioned Inquiry. Bidder is required to provide to provide firm, fixed pricing for Professional Services for P1 Incident Management and Problem Management (Optional). The term of the contract shall be for 5 Years. The contract requires the vendor with incident management expertise to manage the end-to-end process of providing a resolution or workaround to reinstate service as quickly as possible, minimizing downtime, streamlining restoration of services, and communicating clearly and consistently to MTA stakeholders.

Funding: 100% Operating Goals: N/A Contract Term: 5 Years

Pre-Bid Conference: Microsoft TEAMS Date: 10/28/2025 Time: 1:00 PM

Please contact ferazo@mtabsc.org to register.

Type Of solicitation: IFB Price For Bid Documents: $0 Document Availability Date: 10/14/2025

These goods or services have been purchased from an out- of- state/foreign vendor within the past 3 years:

Eligibility/ Qualifications Requirements/ Preferences

Visit our website at https://new.mta.info/doing-business-with-us/procurement/mta-headquarters for more details and information on obtaining bid documents.

****PLEASE NOTE- WE CANNOT PROCESS DOCUMENT REQUESTS WITHOUT A MTA BIDDER/SUPPLIER NUMBER. PLEASE ACCESS THE MTA VENDOR PORTAL, WWW.MYMTA.INFO/VENDOR, TO REGISTER AS A BIDDER****