06926Y0387-Onsite Professional Service for RightFax System-Bit by Bit Computer Consultants Inc.

Pursuant to Section 3-05 of the PPB Rules, Department of Social Services/Office of Information Technology Services of (DSS/ITS) intends to enter into a Sole Source contract with Bit by Bit Computer Consultants Inc.  for Onsite Engineer’s Professional Services to support DSS’ RightFax Environment. The proposed contract term is from 8/1/2026 to 7/31/2029. The anticipated total contract amount is $364,500.00.

DSS’ RightFax for Enterprise Clients infrastructure is complex, and supports the agency’s complete, end-to-end fax workflow over 100 locations in the five boroughs. This includes paperless office systems (POS) sites and job centers. The Fax Solution includes Integration with MFP devices, integration with email and requires Telco troubleshooting (for PRI’s running to the fax server). The contracted onsite RightFax Systems Administrator will provide enterprise-level support, maintenance and technical oversight of the RightFax infrastructure, ensuring system stability, security, and future readiness.

Bit by Bit Computer Consultants Inc. has nearly 30 years’ experience with the RightFax Product Line and is the only RightFax Authorized Support Provider in New York. Bit by Bit's unique skill set and experience with this system and all of its “moving parts” is critical to equip an engineer to provide quick and effective troubleshooting.

Any firm or organization that believes they can also provide this service is invited to respond to the RFI “06926Y0387-Onsite Professional Service for RightFax System-Bit by Bit Computer Consultants Inc.” by e-mailing the Agency Contact or by sending a message via the PASSPort Discussion Forum. Please indicate your interest by responding to the "RFI EPIN: 06926Y0387" on the e-mail subject line, no later than January 12 ^th , 2026, 3:00 PM.