81626Y0765-Notice of Concept Report for NYC 988

In accordance with Section 3-16(j) of the New York City Procurement Policy Board (PPB) Rules, the New York City Department of Health and Mental Hygiene (“NYC Health” or “the agency”) is issuing this Concept Report in advance of issuing a Request for Proposals. Specifically, NYC Health is planning to issue an RFP for a vendor to operate the NYC-specific suicide prevention, crisis counseling, emotional and peer support, information and referral hotline, known as NYC 988. NYC 988 will be part of the national 988 Lifeline Network operated by Vibrant Emotional Health (formerly the Mental Health Association of New York City), through a grant from the U.S. Substance Abuse and Mental Health Services Administration (SAMHSA). It will be an integral part of the NYC behavioral health crisis intervention and response system, as well as provider of non-crisis emotional and peer support, information and referral to ongoing behavioral health services and services that address the social determinants of behavioral health.

Written comments on this Concept Report are invited by January 29, 2026. Please email RFP@health.nyc.gov and indicate “988 Concept Report Comments” in the subject line of the email.