05726Y0613-Hosted Predictive Dialer System

Agency: City of New York
State: New York
Type of Government: State & Local
NAICS Category:
  • 518210 - Data Processing, Hosting, and Related Services
  • 541511 - Custom Computer Programming Services
  • 541512 - Computer Systems Design Services
Posted Date: Sep 3, 2026
Due Date: Sep 24, 2026
Solicitation No: 05726Y0613
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Description

Program: RECRUITMENT UNIT
Industry: Professional Services - IT Related
EPIN: 05726Y0613
Procurement Name: 05726Y0613-Hosted Predictive Dialer System
Agency: FIRE DEPARTMENT
RFx Status: Planned
Procurement Method: RFI
Release Date: 9/14/2026 12:00:00 AM
Due Date: 9/24/2026 2:00:00 PM
Main Commodity: Telecommunications System Management

Show / Hide : Summary Summary
EPIN
05726Y0613
Release Date
9/14/2026 12:00:00 AM (Your Local Time)
Estimated Number of Contracts
1.00
Estimated Procurement Value
2,000,000.00
Agency
FIRE DEPARTMENT
Agency Contact First Name
David
Agency Contact Last Name
Holmes
Agency Contact Email
david.holmes@fdny.nyc.gov
Concept Report
RFx Title
05726Y0613-Hosted Predictive Dialer System
RFx Status
Planned
Show / Hide : Description Description

Pursuant to Section 3-05 of the New York City Procurement Policy Board Rules, the Fire Department of New York (FDNY), intends to enter into negotiations for an agreement with Vanguard Direct, Inc to provide ongoing hosting, licensing, upgrades, maintenance and technical support of the ARCS hosted predictive dialer system and mobile application required by the Department for a five (5) year term.

The FDNY has determined that Vanguard Direct Inc. (Vanguard) is the sole authorized provider of support services for the proprietary software software program ARCS used by the Fire Department. Vanguard is the software developer of ARCS (Automated Recruitment Communication System) and are the only company qualified to offer comprehensive system maintenance and support for the system.

Any firm that believes it is qualified to provide these services is invited to do so. Please indicate your interest by responding to this RFI EPIN:05726Y0613 in PASSport no later than September 24,2026, 2:00 P.M.

If you have questions, please submit these through the Discussion Forum of the subject EPIN in the PASSport system.

No procurement award will result from this Expression of Interest (EOI).

Pursuant to Section 3-05 of the New York City Procurement Policy Board Rules, the Fire Department of New York (FDNY), intends to enter into negotiations for an agreement with Vanguard Direct, Inc to provide ongoing hosting, licensing, upgrades, maintenance and technical support of the ARCS hosted predictive dialer system and mobile application required by the Department for a five (5) year term.

The FDNY has determined that Vanguard Direct Inc. (Vanguard) is the sole authorized provider of support services for the proprietary software software program ARCS used by the Fire Department. Vanguard is the software developer of ARCS (Automated Recruitment Communication System) and are the only company qualified to offer comprehensive system maintenance and support for the system.

Any firm that believes it is qualified to provide these services is invited to do so. Please indicate your interest by responding to this RFI EPIN:05726Y0613 in PASSport no later than September 24,2026, 2:00 P.M.

If you have questions, please submit these through the Discussion Forum of the subject EPIN in the PASSport system.

No procurement award will result from this Expression of Interest (EOI).

Show / Hide : Key Dates Key Dates
Anticipated Contract Start Date (M/d/yyyy)
11/21/2026
Anticipated Contract End Date (M/d/yyyy)
11/20/2030
Release Date (M/d/yyyy)
9/14/2026
Due Date (M/d/yyyy)
9/24/2026
Bid Opening Date (M/d/yyyy)
12:00:00 AM
Questions Due Date (M/d/yyyy) Agency Users may not respond to your question if it is submitted after this date.
9/7/2026
Show / Hide : Documents Documents
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