82626Y0754-BCS Service Link Licenses SS 6040025X

Agency: City of New York
State: New York
Type of Government: State & Local
NAICS Category:
  • 541519 - Other Computer Related Services
Posted Date: Aug 27, 2025
Due Date: Sep 11, 2025
Solicitation No: 82626Y0754
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Description

Program: CUSTOMER SERVICES
Industry: Goods - IT Related
EPIN: 82626Y0754
Procurement Name: 82626Y0754-BCS Service Link Licenses SS 6040025X
Agency: DEPARTMENT OF ENVIRONMENTAL PROTECTION
RFx Status: Released
Procurement Method: RFI
Release Date: 8/27/2025 12:00:00 AM
Due Date: 9/11/2025 2:00:00 PM
Main Commodity: Other Software

Show / Hide : Summary Summary
EPIN
82626Y0754
Release Date
8/27/2025 12:00:00 AM (Your Local Time)
Estimated Number of Contracts
Estimated Procurement Value
Agency
DEPARTMENT OF ENVIRONMENTAL PROTECTION
Agency Contact First Name
Noah
Agency Contact Last Name
Shieh
Agency Contact Email
noahs@dep.nyc.gov
Concept Report
RFx Title
82626Y0754-BCS Service Link Licenses SS 6040025X
RFx Status
Released
Show / Hide : Description Description

Pursuant to Procurement Policy Board Rule Section 3-05, Department of Environmental Protections, intends to enter into a sole source agreement with Itineris NA Inc. The New York City Department of Environmental Protection - Bureau of Customer Services (BCS) requires ServiceLink Licenses.

DEP-BCS DEP utilizes a proprietary billing system called UMAX from Itineris NA Inc. This proprietary solution has been custom built to integrate with a specially configured version of a field tablet application called ServiceLink that is provided by Service-Link, a division of N. Harris Computer Corp.

ServiceLink software licenses allow Water Use Inspectors and DEP contractors them to install and program water meters and meter reading devices. DEP has determined that Itineris NA Inc is the sole authorized source of these licenses. Any firm which believes is authorized to provide such licenses are welcome to submit an expression of interest and letter stating from the manufacturer that they are authorized to provide it. All related inquiries should be sent via the Discussion Forum in PASSPort or to Noah Shieh at noahs@dep.nyc.gov, no later than September 11, 2025 by 2:00 p.m

Pursuant to Procurement Policy Board Rule Section 3-05, Department of Environmental Protections, intends to enter into a sole source agreement with Itineris NA Inc. The New York City Department of Environmental Protection - Bureau of Customer Services (BCS) requires ServiceLink Licenses.

DEP-BCS DEP utilizes a proprietary billing system called UMAX from Itineris NA Inc. This proprietary solution has been custom built to integrate with a specially configured version of a field tablet application called ServiceLink that is provided by Service-Link, a division of N. Harris Computer Corp.

ServiceLink software licenses allow Water Use Inspectors and DEP contractors them to install and program water meters and meter reading devices. DEP has determined that Itineris NA Inc is the sole authorized source of these licenses. Any firm which believes is authorized to provide such licenses are welcome to submit an expression of interest and letter stating from the manufacturer that they are authorized to provide it. All related inquiries should be sent via the Discussion Forum in PASSPort or to Noah Shieh at noahs@dep.nyc.gov, no later than September 11, 2025 by 2:00 p.m

Show / Hide : Key Dates Key Dates
Anticipated Contract Start Date (M/d/yyyy)
11/11/2025
Anticipated Contract End Date (M/d/yyyy)
11/11/2027
Release Date (M/d/yyyy)
8/27/2025
Due Date (M/d/yyyy)
9/11/2025
Bid Opening Date (M/d/yyyy)
12:00:00 AM
Questions Due Date (M/d/yyyy) Agency Users may not respond to your question if it is submitted after this date.
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