WSDOT - WSF-Customer Relationship Management

Agency: State Government of Washington
State: Washington
Type of Government: State & Local
NAICS Category:
  • 541511 - Custom Computer Programming Services
  • 541611 - Administrative Management and General Management Consulting Services
  • 541618 - Other Management Consulting Services
Posted Date: Jun 8, 2026
Due Date: Jun 19, 2026
Solicitation No: Ref #: RFI 2026-0608
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Solicitation Close Date: 06/19/26
Title: WSDOT - WSF-Customer Relationship Management
Ref #:RFI 2026-0608
Contact: Tariq Ohab
Amendment Date:
Description: WSDOT is seeking to procure a modern Customer Relationship Management (CRM) solution to consolidate the fragmented landscape, providing a single customer record, unified communications management, improved customer service case handling, and the capability to deliver targeted marketing and communications campaigns to segmented customer groups.
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: Includes an Inclusion Plan: N
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