Wheatland County-RFP-Primary PSAP 9-1-1 Call Handling and Fire Dispatch Services

Agency: Government of Alberta
State: Alberta
Type of Government: State & Local
NAICS Category:
  • 541330 - Engineering Services
  • 541611 - Administrative Management and General Management Consulting Services
  • 541618 - Other Management Consulting Services
Posted Date: Feb 26, 2026
Due Date: Mar 20, 2026
Solicitation No: AB-2026-01691
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Description

Open & Competitive Opportunity • Request for Proposal
Open
Wheatland County
Wheatland County is seeking proposals from qualified Emergency Communications providers to deliver a centralized, resilient, and scalable emergency communications solution in support of its rural service area east of Calgary, including the Town of Strathmore and the Villages of Rockyford, Standard, and Hussar.

The successful proponent will operate as a Primary Public Safety Answering Point (PSAP), providing 24/7/365 9-1-1 call handling, fire dispatch for eight fire halls, and coordination of multi-agency emergency responses. Services must integrate seamlessly with existing TELUS 9-1-1 infrastructure and operate within the Alberta First Responders Radio Communication System (AFRRCS), ensuring full radio interoperability and redundancy.

The scope includes provision, implementation, and maintenance of a modern Computer-Aided Dispatch (CAD) system with GPS unit tracking, mapping integration, reporting, and mobile compatibility; support for Next Generation 9-1-1 (NG911) readiness; standardized call interrogation protocols; comprehensive documentation and analytics; quality assurance and testing programs; and compliance with applicable legislation and accreditation standards.

Proponents must demonstrate experience in rural emergency response environments, strong interagency coordination capabilities, measurable and enforceable service levels (including defined KPIs), and a transparent, predictable pricing structure.
APC Reference # AB-2026-01691
Category Services
Posting Date • Time Feb 26, 2026 • 2:42 pm (MT)
Closing Date • Time Mar 20, 2026 • 4:00:00 pm (MT)
Region(s) of Delivery Alberta, Wheatland County
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* Disclaimer: This website provides information about bids, requests for proposals (RFPs), or requests for qualifications (RFQs) for convenience only and does not serve as an official public notice. Individuals who wish to respond to or inquire about bids, RFPs, or RFQs should contact the relevant government department directly.