Virtual Queuing and Appointment Scheduling Platform at TSTC

Agency: State Government of Texas
State: Texas
Type of Government: State & Local
NAICS Category:
  • 511210 - Software Publishers
  • 541511 - Custom Computer Programming Services
  • 541512 - Computer Systems Design Services
  • 541519 - Other Computer Related Services
Posted Date: Jul 2, 2025
Due Date: Jul 18, 2025
Solicitation No: 297
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Description

Virtual Queuing and Appointment Scheduling Platform at TSTC
Solicitation ID:

297

Status:

Posted

Contact Name:

Catherine Lopez

Contact Number:

(254) 867-3734

Contact Email:

solicitations@tstc.edu

Response Due Date:

7/18/2025

Response Due Time:

2:00 PM

Agency/Texas SmartBuy Member Number:

719

Posting Requirement:

14+ Days for Entire Solicitation Package

Solicitation Posting Date:

7/2/2025

Last Modified:

7/2/2025 5:23 pm

Class/Item Code:

20811-*Application Software, (Not Otherwise Classified), Microcomputer;
20880-*Software, Microcomputer (Not Otherwise Classified);
92005-*Application, Infrastructure, Hosting, Data Hosting and Cloud Computing Services, Vendor Hosted and Internally Hosted;
92040-*Programming Services, Computer (Including Mobile Device Applications);
92045-*Software Maintenance and Support Services and Updates and Data Hosting Services;

Solicitation Description:

Texas State Technical College (TSTC), a multi-campus technical institution and state agency, seeks to implement a scalable, cloud-based virtual queuing and appointment scheduling platform to improve student services and engagement. The goal is to enhance the efficiency, accessibility, and transparency of student-facing operations across various departments (e.g., Enrollment, Financial Aid, Advising, Testing Centers) by replacing or augmenting traditional walk-in and static scheduling processes with a dynamic, mobile-accessible solution.
The platform must integrate with Element451, the institution’s CRM system, to facilitate seamless synchronization of user data, service interactions, and student communications.

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