V225--554 | Wheelchair Transport Services | Base 4

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Contract Opportunity

The purpose of this amendment is to answer questions that were received (see below)
Q. What were the actual annual trip volumes for the past three years?
A. Approx 2023= 8,900
Actual 2024=9,622
Actual 2025=10,200
Total 28,722 over 3 years
Q. Can you provide a breakdown of average monthly volume to help assess potential seasonal fluctuations?
Average 26 per week January April Â
Average 29 per week May -Aug
Average 32 per week Sept-Dec

Q. What are the peak days of the week and peak hours for trip demand?
A. Monday, Wednesday, Friday 7:00am 3:00pm (Dialysis Patients)

Q. What percentage of transports are same day requests versus those scheduled in advance?
A. Most are pre-scheduled. Approximately 3% requested on the same day

Q. Are bariatric transports anticipated under this requirement, and if so, approximately what percentage of total trips?
A. 20-25% of our population are bariatric patients.

Q. Beyond invoicing requirements, is there a required recurring performance reporting cadence such as weekly or monthly operational reports?
A. The CO/COR will typically have weekly meetings initially then can push out to monthly meetings to review/discuss performance/operations.

Q. Can you provide the data below?

Trip volume (Gross, completed trips, by month)
Gross 989 per month, Completed 825 per month
Trip type mix:
Solicitation is for wheelchair transport; it does not include stretcher, BLS, or ALS.
Wheelchair
Stretcher
BLS
ALS
Average trips per member per month
Average 26 per week January April Â
Average 29 per week May -Aug
Average 32 per week Sept-Dec
Unique members utilizing NEMT services monthly
Around 51 unique patients transported per month
Average trip distance (loaded miles) and total miles per trip
Average 25 miles per trip each way
Call volumes (inbound)
Scheduling will be done in VetRide website

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