Utilities Contact Center
| Agency: | City of Cedar Rapids |
|---|---|
| State: | Iowa |
| Type of Government: | State & Local |
| NAICS Category: |
|
| Posted Date: | Sep 16, 2025 |
| Due Date: | Oct 15, 2025 |
| Solicitation No: | PUR0725-024 |
| Original Source: | Please Login to View Page |
| Contact information: | Please Login to View Page |
| Bid Documents: | Please Login to View Page |
Bid Information
| Type | Request for Proposal |
| Status | Issued |
| Number | PUR0725-024 (Utilities Contact Center) |
| Issue Date & Time | 9/15/2025 05:16:35 PM (CT) |
| Close Date & Time | 10/15/2025 03:00:00 PM (CT) |
| Question Cut Off Date | 10/1/2025 03:00:00 PM (CT) |
| Notes |
Notice of Request for Proposal N otice is hereby given that sealed proposals will be received electronically before 3:00 p.m. CDT on Wednesday, October 15, 2025, for modernization of the existing call center platform, as requested by the City of Cedar Rapids Utilities Department . The City will only accept proposals submitted through the City’s Online E-Procurement portal system (Euna Procurement, powered by IonWave). Email, fax or hard copy Submittals are not acceptable. Suppliers are solely responsible for correctly submitting their response into the electronic system (Euna Procurement, powered by IonWave). The City bears no responsibility for delays or errors in submittal of response by the Supplier. Proposals will be opened on Wednesday, October 15, 2025, at 3:00 p.m. CDT ( our clock). Proposals will be evaluated promptly after opening. After an award is made, a proposal summary will be sent to all companies who submitted a proposal. Proposal results will not be given over the telephone or prior to award. Proposals may be withdrawn any time prior to the scheduled closing time for receipt of proposals; no proposal may be modified or withdrawn for a period of sixty (60) calendar days thereafter. |
| Name | Rebecca Johnson |
| Address |
101 First Street SE
Cedar Rapids, IA 52401 |
| Phone | (319) 286-5062 |
| Fax | |
| r.johnson2@cedar-rapids.org |
| Document name | Format | ||
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Bid Invitation
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Acrobat / PDF | BINVAVL | 8719936 |
| File Name | Description | File Size | ||
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Certificate to Obtain Insurance - 0725-024.pdf
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Certification of ability to obtain required insurance. | 75 KB | 327286 | 6916396 |
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Insurance Requirements - 0725-024.pdf
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Insurance requirements. | 120 KB | 327286 | 6916397 |
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Local Preference.pdf
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Local preference policy and forms. | 511 KB | 327286 | 6916398 |
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Standard Terms and Conditions.pdf
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Standard terms and conditions. | 158 KB | 327286 | 6916399 |
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Evaluation Criteria Response Form - 0725-024.docx
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Completed form shall be uploaded with proposal submittal. | 55 KB | 327286 | 6935850 |
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Scope of Services and Specifications - 0725-024.pdf
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Scope of services and specifications for modernization of Utilities Contact Center. | 199 KB | 327286 | 6935853 |
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