USCIS Contact Center Tier 1 (CCT1) UPDATE

Agency: HOMELAND SECURITY, DEPARTMENT OF
State: Federal
Type of Government: Federal
FSC Category:
  • R - Professional, Administrative and Management Support Services
NAICS Category:
  • 561422 - Telemarketing Bureaus and Other Contact Centers
Posted Date: Mar 2, 2026
Due Date: Mar 9, 2026
Solicitation No: 70SBUR25I00000003-V2-Update
Original Source: Please Login to View Page
Contact information: Please Login to View Page
Bid Documents: Please Login to View Page

Description

Follow
USCIS Contact Center Tier 1 (CCT1) UPDATE
Active
Contract Opportunity
Notice ID
70SBUR25I00000003-V2-Update
Related Notice
Department/Ind. Agency
HOMELAND SECURITY, DEPARTMENT OF
Sub-tier
US CITIZENSHIP AND IMMIGRATION SERVICES
Office
USCIS CONTRACTING OFFICE(ERBUR)
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General Information
  • Contract Opportunity Type: Sources Sought (Original)
  • Original Published Date: Mar 02, 2026 04:52 pm EST
  • Original Response Date: Mar 09, 2026 05:30 pm EDT
  • Inactive Policy: 15 days after response date
  • Original Inactive Date: Mar 24, 2026
  • Initiative:
    • None
Classification
  • Original Set Aside:
  • Product Service Code: R426 - SUPPORT- PROFESSIONAL: COMMUNICATIONS
  • NAICS Code:
    • 561422 - Telemarketing Bureaus and Other Contact Centers
  • Place of Performance:
Description

***UPDATE*** USCIS has posted a Request for Information (RFI) for the Contact Center Tier 1 (CCT1) requirement to GSA eBuy under Multiple Award Schedule (MAS) 561422 – Automated Contact Center Solutions (ACCS). Interested vendors may access the RFI and submit responses via GSA eBuy.


Attachments/Links
Contact Information
Contracting Office Address
  • 124 Leroy Road
  • Williston , VT 05495
  • USA
Primary Point of Contact
Secondary Point of Contact
History
  • Mar 02, 2026 04:52 pm ESTSources Sought (Original)
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