(UPCOMING) RFP for 2026 511 and Express Lanes Operational Services

Project Description: [UPCOMING: August 2026] Metropolitan Transportation Commission (MTC), invites your firm to submit a proposal for 511 and Express Lanes Operational Services. As a result of this RFP, MTC intends to contract with an Operational Services Contractor (“OS Contractor”) to provide staffing and management services, collectively “operational services,” for MTC’s 511 Operations Center and Express Lanes Operations Center, in support of real-time operations for MTC’s 511 Traveler Information and Bay Area Express Lanes Programs. It is MTC’s intent that the selected OS Contractor will staff both operations centers and will provide coordination and management between the two functional areas. The OS Contractor will be responsible for ensuring that staffing coverage is provided during normal operating hours as well as during emergency conditions affecting the transportation network. Additionally, the OS Contractor will be required to coordinate with Caltrans District 4, California Highway Patrol (CHP), local transit agencies, and other MTC contractors. The staff in the 511 Operations Center and the Express Lane Operations Center are not currently unionized. Dates are preliminary until procurement documents are finalized. See "Notice of Upcoming Procurement" for additional details.