University Bookstore Management

STATE OF NORTH CAROLINA

The University of North Carolina at Chapel Hill Purchasing Services

for its Department of Auxiliary Services

Request for Proposal Number: RFP07222026UBS

Description of Services: University Bookstore Management

Date of Issue: 22 July 2026

Date & Time of Public Opening: 02 September 2026 @ 2:00 PM EST

For all other dates and times see paragraph 2.3 RFP Schedule

Direct all inquiries concerning this RFP to:

Mark Thomas Sillman

Associate Director Purchasing Services

Email: mark_sillman@unc.edu

STATE OF NORTH CAROLINA

Request for Proposal #

RFP07222026UBS ______________________________________________________

For internal State agency processing, including tabulation of proposals, provide your company's eVP (Electronic Vendor Portal) Number. Pursuant to G.S. 132-1.10(b) this identification number shall not be released to the public. This page will be removed and shredded, or otherwise kept confidential, before the procurement file is made available for public inspection.

This page shall be filled out and returned with your proposal. Failure to do so may subject your proposal to rejection.

___________________________________________________ Vendor Name

______________________________

North Carolina State procurement vendor identification number for eVP

______________________________

North Carolina Secretary of State vendor identification number

Note: For a contract to be awarded to you, your company (you) must be a North Carolina registered vendor in good standing. You must enter the vendor number assigned through eVP (Electronic Vendor Portal). If you do not have a vendor number, register at

Electronic responses ONLY will be accepted for this solicitation.

EXECUTION

In compliance with this Request for Proposals (RFP), and subject to all the conditions herein, the undersigned Vendor offers and agrees to furnish and deliver any or all items upon which prices are bid, at the prices set opposite each item within the time specified herein.

By executing this proposal, the undersigned Vendor understands that false certification is a Class I felony and certifies that:

this proposal is submitted competitively and without collusion (G.S. 143-54),

none of its officers, directors, or owners of an unincorporated business entity has been convicted of any violations of Chapter 78A of the General Statutes, the Securities Act of 1933, or the Securities Exchange Act of 1934 (G.S. 143-59.2), and

it is not an ineligible Vendor as set forth in G.S. 143-59.1.

Furthermore, by executing this proposal, the undersigned certifies to the best of Vendor's knowledge and belief, that:

it and its principals are not presently debarred, suspended, proposed for debarment, declared ineligible or voluntarily excluded from covered transactions by any Federal or State department or agency.

As required by G.S. 143-48.5, the undersigned Vendor certifies that it, and each of its sub-Contractors for any Contract awarded as a result of this RFP, complies with the requirements of Article 2 of Chapter 64 of the NC General Statutes, including the requirement for each employer with more than 25 employees in North Carolina to verify the work authorization of its employees through the federal E-Verify system.

As required by Executive Order 24 (2017), the undersigned vendor certifies will comply with all Federal and State requirements concerning fair employment and that it does not and will not discriminate, harass, or retaliate against any employee in connection with performance of any Contract arising from this solicitation.

G.S. 133-32 and Executive Order 24 (2009) prohibit the offer to, or acceptance by, any University Employee associated with the preparing plans, specifications, estimates for public contracts; or awarding or administering public contracts; or inspecting or supervising delivery of the public contract of any gift from anyone with a contract with the University, or from any person seeking to do business with the University. By execution of this response to the RFP, the undersigned certifies, for Vendor's entire organization and its employees or agents, that Vendor is not aware that any such gift has been offered, accepted, or promised by any employees of your organization.

By executing this proposal, Vendor certifies that it has read and agreed to the INSTRUCTION TO VENDORS and the UNIVERSITY NORTH CAROLINA OF NORTH CAROLINA AT CHAPEL HILL GENERAL TERMS AND CONDITIONS FOR SERVICES incorporated herein. These documents can be accessed from the ATTACHMENTS page within this document.

Failure to execute/sign proposal prior to submittal may render proposal invalid and it MAY BE REJECTED. Late proposals shall not be accepted.

VALIDITY PERIOD

Offer shall be valid for at least 120 days from date of bid opening, unless otherwise stated here: ______ days, or if extended by mutual agreement of the parties in writing. Any withdrawal of this offer shall be made in writing, effective upon receipt by the agency issuing this RFP.

ACCEPTANCE OF PROPOSAL

If your proposal is accepted, all provisions of this RFP, along with the written results of any negotiations, shall constitute the written agreement between the parties ("Contract"). The NORTH CAROLINA GENERAL TERMS AND CONDITIONS are incorporated herein and shall apply. Depending upon the Goods or Services being offered, other terms and conditions may apply, as mutually agreed.

PURPOSE AND BACKGROUND

VISION: The University of North Carolina at Chapel Hill (UNC) seeks a visionary partner to reimagine and elevate the role of the Campus Store (defined below) into a best-in-class collegiate retail and academic destination-one that fully embodies the pride, tradition, and unmistakable identity of the UNC community. Rooted in a legacy defined by excellence, innovation, and Tar Heel spirit, UNC's intent is to establish the premier Campus Store in the nation-where academic support and retail are seamlessly infused with school pride and an authentic sense of belonging.

UNC envisions a Campus Store that not only delivers course materials with exceptional affordability, accessibility, and convenience, but also serves as the epicenter of UNC spirit on campus and online. The Campus Store and website should celebrate the energy of game days, the heritage of generations of Tar Heels, and the visual and cultural identity that defines UNC-from iconic colors and marks to traditions that unite students, alumni, and fans worldwide. The selected partner will demonstrate a deep understanding of collegiate brand-building, a commitment to innovation and sustainability, and a passion for amplifying school spirit through compelling merchandise, storytelling, and immersive retail experiences.

Through this partnership, UNC Chapel Hill aims to set a new national standard for what a Campus Store can be: a destination that champions academic success while powerfully expressing the pride, tradition, and community that make UNC distinctive creating an experience that inspires lifelong connection to the University.

RFP PROCESS: UNC invites vendors to submit a Proposal for Management of UNC Campus Store Retail Services. UNC Campus Store Retail Services as defined in this Request For Proposal (RFP) are for a Hybrid Model which will consist of UNC Student Stores and an Online Course Materials Store, as follows:

Student Stores

* UNC Student Stores

* UNC Student Stores Website

* Bull's Head Bookshop

* Carolina Computing Initiative/Computer Store

Online Course Materials Store

* Online Course Materials Store (OCMS) Website

* Course Materials Services for all UNC Academic Programs

* Course Materials Service Center, located within the Campus Store

In addition, the Cafe will continue to be located within Student Stores but will be managed by UNC Dining. The Print Stop, Pharmacy, and UNC One-Card are located on the upper level of Student Stores. These entities will remain in the Student Stores facility, and Student Stores will not manage these entities.

(Note: Throughout this RFP, Student Stores, Online Course Materials Store, and all associated entities are referred to, collectively, as the "Campus Store" or "Campus Store Retail Services.")

Contractors are invited to submit Proposals for the Hybrid Model as described in "Hybrid Model Proposal Program Requirements," Attachment A1 of this RFP. UNC will accept Proposals for the Hybrid Model from either a single contractor or multiple contractors. In other words, collaborative Proposals between two companies are acceptable.

Contractors' responses to this RFP should focus on "Hybrid Model Proposal Submittal Requirements," Attachment A2, "Hybrid Model Sales Projections Form," Attachment A3, and "Hybrid Model Financial Bid Form," Attachment A4 of this RFP.

1.1 CONTRACT TERM

The Contract shall have an initial term of seven (7) years, beginning on the date of final Contract execution (the "Effective Date"). Prior to the end of the Contract's initial term, the University shall have the option, in its sole discretion, to renew the Contract on the same terms and conditions for up to three (3) additional one-year terms. The University will give the Vendor written notice of its intent to exercise each option no later than 60 days before the end of the Contract's then-current term. In addition to any optional renewal terms, and with the Vendor's concurrence, the University reserves the right to extend the Contract after the last active term.

Proposals shall be submitted in accordance with the terms and conditions of this RFP and any addenda issued hereto.

GENERAL INFORMATION

2.1 REQUEST FOR PROPOSAL DOCUMENT

This RFP is comprised of the base RFP document, any attachments, and any addenda released before Contract award, which are incorporated herein by reference.

NOTICE TO VENDORS REGARDING RFP TERMS AND CONDITIONS

It shall be the Vendor's responsibility to read the Instructions to Vendors, the University of North Carolina at Chapel Hill General Terms and Conditions, all relevant exhibits and attachments, and any other components made a part of this RFP and comply with all requirements and specifications herein. Vendors are also responsible for obtaining and complying with all Addenda and other changes that may be issued in connection with this RFP.

If Vendors have questions or issues regarding any component of this RFP, those must be submitted as questions in accordance with the instructions in the PROPOSAL QUESTIONS Section. If the University determines that any changes will be made as a result of the questions asked, then such decisions will be communicated in the form of an RFP addendum. The University may also elect to leave open the possibility for later negotiation of specific provisions of the Contract that have been addressed during the question-and-answer period, prior to contract award.

Other than through the process of negotiation under 01 NCAC 05B.0503, the University rejects and will not be required to evaluate or consider any additional or modified terms and conditions submitted with Vendor's proposal or otherwise. This applies to any language appearing in or attached to the document as part of the Vendor's proposal that purports to vary any terms and conditions or Vendors' instructions herein or to render the proposal non-binding or subject to further negotiation. Vendor's proposal shall constitute a firm offer that shall be held open for the period required herein ("Validity Period" above).

The University may exercise its discretion to consider Vendor proposed modifications. By execution and delivery of this RFP Response, the Vendor agrees that any additional or modified terms and conditions, whether submitted purposely or inadvertently, shall have no force or effect, and will be disregarded unless expressly agreed upon through negotiation and incorporated by way of a Best and Final Offer (BAFO). Noncompliance with, or any attempt to alter or delete, this paragraph shall constitute sufficient grounds to reject Vendor's proposal as nonresponsive.

RFP SCHEDULE

The table below shows the intended schedule for this RFP. The University will make every effort to adhere to this schedule.

SITE VISIT or PRE-PROPOSAL CONFERENCE

Mandatory Site Visit/Pre-Proposal Conference

Date: 7/30/26

Time: 1:00 PM Eastern Time

Location: 320 Ridge Road

Chase Hall

End Zone

Chapel Hill, NC 27514

Contact #: 919-962-3774

Instructions: It shall be MANDATORY that a representative from each Vendor be present for a pre-proposal site visit. Attendees must arrive promptly. All attendees must sign-in upon arrival and clearly indicate each prospective Vendor represented on the sign-in sheet. LATE ARRIVALS WILL NOT BE ALLOWED TO SIGN IN OR PARTICIPATE IN THE SITE VISIT, NOR SHALL THEIR PROPOSAL BE CONSIDERED. Once the sign-in process is complete, all other persons wishing to attend may do so to the extent that space and circumstances allow.

Contractors should confirm receipt of the RFP and attendance at the Mandatory Bidders Conference/Site Visit by contacting Mark Sillman, via e-mail no later than 3:00 p.m. EST, Monday, July 27th, 2026. Attendance at the Mandatory Bidders Conference/Site Visit, including the names of company representatives who will attend, must be confirmed via e-mail with Mark Sillman. Contact information is as follows:

Mark Sillman

Associate Director of Purchasing Services

UNC Purchasing Services

104 Airport Drive, Suite 3500

Campus Box 1100

Chapel Hill, NC 27599

email: mark_sillman@unc.edu

FAILURE TO ATTEND THE MANDATORY SITE VISIT SHALL RESULT IN VENDOR'S PROPOSAL BEING DEEMED NON-RESPONSIVE AND NOT CONSIDERED FOR AWARD.

The purpose of this visit is for all prospective Vendors to apprise themselves of the conditions and requirements which will affect the performance of the work called for by this RFP. Vendors must stay for the duration of the site visit. No allowances will be made for unreported conditions that a prudent Vendor would recognize as affecting the work called for or implied by this RFP.

Vendors are cautioned that any information released to attendees during the site visit, other than that involving the physical aspects of the facility referenced above, and which conflicts with, supersedes, or adds to requirements in this RFP, must be confirmed by written addendum before it can be considered to be a part of this RFP.

PROPOSAL QUESTIONS

Upon review of the RFP documents, Vendors may have questions to clarify or interpret the RFP in order to submit the best proposal possible. To accommodate the Proposal Questions process, Vendors shall submit any such questions by the "Submit Written Questions" date and time provided in the RFP SCHEDULE Section above, unless modified by Addendum.

Written questions shall be emailed to mark_sillman@unc.edu by the date and time specified above. Vendors should enter "RFP # RFP07222026UBS: Questions" as the subject for the email. Question submittals should include a reference to the applicable RFP section and be submitted in the format shown below:

Questions received prior to the submission deadline date, the University's response, and any additional terms deemed necessary by the University will be posted in the form of an addendum to the electronic Vendor Portal (eVP), , and shall become an Addendum to this RFP. No information, instruction or advice provided orally or informally by any University personnel, whether made in response to a question or otherwise in connection with this RFP, shall be considered authoritative or binding. Vendors shall rely only on written material contained in the RFP and an addendum to this RFP.

PROPOSAL SUBMITTAL

IMPORTANT NOTE: This is an absolute requirement. Late bids, regardless of cause, will not be opened or considered, and will be automatically disqualified from further consideration. Vendor shall bear the sole risk of late submission due to unintended or unanticipated delay. It is the Vendor's sole responsibility to ensure its proposal has been received as described in this RFP by the specified time and date of opening. The time and date of receipt will be marked on each proposal when received. Any proposal or portion thereof received after the proposal deadline will be rejected.

If applicable to this RFP and using eVP, all proposal responses shall be submitted electronically via the electronic Vendor Portal (eVP). Additional information can be found at the eVP updates for Vendors link: https://eprocurement.nc.gov/news-events/evp-updates-vendors.

If confidential and proprietary information is included in the proposal, also submit one (1) signed, REDACTED copy of the proposal. Such information may include trade secrets defined by N.C. Gen. Stat. 66-152 and other information exempted from the Public Records Act pursuant to N.C. Gen. Stat. 132- 1.2. Vendor may designate information, Products, Services or appropriate portions of its response as confidential, consistent with and to the extent permitted under the statutes and rules set forth above. By so redacting any page, or portion of a page, the Vendor warrants that it has formed a good faith opinion, having received such necessary or proper review by counsel and other knowledgeable advisors, that the portions determined to be confidential and proprietary and redacted as such, meet the requirements of the Rules and Statutes set forth above. However, under no circumstances shall price information be designated as confidential.

If the Vendor does not provide a redacted version of the proposal with its proposal submission, the Department may release an unredacted version if a record request is received.

Failure to submit a proposal in strict accordance with these instructions shall constitute sufficient cause to reject a Vendor's proposal(s). Vendors are strongly encouraged to allow sufficient time to upload proposals.

Critical updated information may be included in Addenda to this RFP. It is important that all Vendors responding to this RFP periodically check the State's eVP website for any Addenda that may be issued prior to the bid opening date. All Vendors shall be deemed to have read and understood all information in this RFP and all Addenda thereto.

PROPOSAL CONTENTS

Vendors shall populate all attachments of this RFP that require the Vendor to provide information and include an authorized signature where requested. Failure to provide all required items, or Vendor's submission of incomplete items, may result in the University rejecting Vendor's proposal, in the University's sole discretion.

Vendor RFP responses shall include the following items and attachments, which shall be arranged in the following order:

Cover Letter, which must contain the following: (i) a statement that confirms that the proposer has read the RFP in its entirety, including all links, and all Addenda released in conjunction with the RFP, (ii) a statement that the Vendor agrees to perform in accordance with the scope of work, requirements, and specifications contained herein; and (iii) Vendor's agreement to comply with all instructions, terms and conditions, and attachments.

Title Page: Include the company name, address, phone number and authorized representative along with the Proposal Number.

Completed and signed version of all EXECUTION PAGES, along with the body of the RFP.

Signed receipt pages of any addenda released in conjunction with this RFP, if required to be returned.

Vendor's Technical Proposal addressing all Specifications as outlined in Section 5 and Attachment A1 and submitted in accordance with the submittal requirements contained in Attachment A2 of this RFP.

Completed version of ATTACHMENT A3: HYBRID MODEL SALES PROJECTION FORM

Completed version of ATTACHMENT A4: HYBRID MODEL FINANCIAL BID FORM

Completed version of ATTACHMENT D: HUB SUPPLEMENTAL VENDOR INFORMATION

Completed version of ATTACHMENT E: CUSTOMER REFERENCE FORM

Completed version of ATTACHMENT F: LOCATION OF WORKERS UTILIZED BY VENDOR

Completed and signed version of ATTACHMENT G: CERTIFICATION OF FINANCIAL CONDITION

Completed and signed version of CERTIFICATION FOR CONTRACTS, GRANTS, LOANS, AND COOPERATIVE AGREEMENTS and OMB STANDARD FORM LLL

ALTERNATE PROPOSALS

Unless provided otherwise in this RFP, Vendor may submit alternate proposals for comparable Goods, various methods or levels of Service(s), or that propose different options. Alternate proposals must specifically identify the RFP requirements and advantage(s) addressed by the alternate proposal. Any alternate proposal, in addition to the marking described above, must be clearly marked with the legend: "Alternate Proposal #___ [for 'name of Vendor']". Each proposal must be for a specific set of Goods and Services and must include specific pricing. If a Vendor chooses to respond with various offerings, each must be offered with a separate price and be contained in a separate proposal document. Each proposal must be complete and independent of other proposals offered.

Vendor Presentations

After review of the Proposals, qualified prospective contractors may be invited to make oral presentations of up to ninety (90) minutes in length during the week January 26th, 2026, (Date TBD for each invited contractor).

METHOD OF AWARD AND PROPOSAL EVALUATION PROCESS

METHOD OF AWARD

North Carolina G.S. 143-52 provides a general list of criteria the University shall use to award contracts, as supplemented by the additional criteria herein. The Goods or Services being procured shall dictate the application and order of criteria; however, all award decisions shall be in the University's best interest. All qualified proposals will be evaluated, and awards will be made to the Vendor(s) meeting the specific RFP Specifications and achieving the highest and best final evaluation, based on the criteria described below.

While the intent of this RFP is to award a Contract(s) to single Vendor, the University reserves the right to make separate awards to different Vendors for one or more line items, to not award one or more line items or to cancel this RFP in its entirety without awarding a Contract, if it is considered to be most advantageous to the University to do so.

The University reserves the right to waive any minor informality or technicality in proposals received.

CONFIDENTIALITY AND PROHIBITED COMMUNICATIONS DURING EVALUATION

While this RFP is under evaluation, the responding Vendor, including any subcontractors and suppliers, is prohibited from engaging in conversations intended to influence the outcome of the evaluation. See Paragraph 29 of the Instructions to Vendors entitled COMMUNICTIONS BY VENDORS.

Each Vendor submitting a proposal to this RFP, including its employees, agents, subcontractors, suppliers, subsidiaries and affiliates, is prohibited from having any communications with any person inside or outside the using agency; issuing agency; other government agency office or body (including the purchaser named above, any department secretary, agency head, members of the General Assembly and Governor's office); or private entity, if the communication refers to the content of Vendor's proposal or qualifications, the content of another Vendor's proposal, another Vendor's qualifications or ability to perform a resulting contract, and/or the transmittal of any other communication of information that could be reasonably considered to have the effect of directly or indirectly influencing the evaluation of proposals, the award of a contract, or both.

Any Vendor not in compliance with this provision shall be disqualified from evaluation and award. A Vendor's proposal may be disqualified if its subcontractor and/or supplier engage in any of the foregoing communications during the time that the procurement is active (i.e., the issuance date of the procurement until the date of contract award or cancellation of the procurement). Only those discussions, communications or transmittals of information authorized or initiated by the issuing agency for this RFP or inquiries directed to the purchaser named in this RFP regarding requirements of the RFP (prior to proposal submission) or the status of the award (after submission) are excepted from this provision.

PROPOSAL EVALUATION PROCESS

Only responsive submissions will be evaluated.

The University will conduct a One-Step evaluation of Proposals:

Proposals will be received according to the method stated in the Proposal Submittal Section above.

All proposals must be received by the issuing agency not later than the date and time specified in the RFP SCHEDULE Section above, unless modified by Addendum. Vendors are cautioned that this is a request for offers, not an offer or request to contract, and the University reserves the unqualified right to reject any and all offers at any time if such rejection is deemed to be in the best interest of the University.

At the date and time provided in the RFP SCHEDULE Section above, unless modified by Addendum, the proposal from each responding Vendor will be opened publicly and all offers (except those that have been previously withdrawn, or voided bids) will be tabulated. The tabulation shall be made public at the time it is created. When negotiations after receipt of bids is authorized pursuant to G.S. 143-49 and 01 NCAC 05B.0503, only the names of offerors and the Goods and Services offered shall be tabulated at the time of opening. If negotiation is anticipated, cost and price shall become available for public inspection at the time of the award. Interested parties are cautioned that these costs and their components are subject to further evaluation for completeness and correctness and therefore may not be an exact indicator of a vendor's pricing position.

At their option, the evaluators may request oral presentations or discussions with any or all Vendors for clarification or to amplify the materials presented in any part of the proposal. Vendors are cautioned, however, that the evaluators are not required to request presentations or other clarification-and often do not. Therefore, all proposals should be complete and reflect the most favorable terms available from the Vendor.

Upon completion of the evaluation process, the University will make award(s) based on the evaluation and post the award(s) to the State's eVP website under the RFP number for this solicitation. Award of a Contract to one Vendor does not mean that the other proposals lacked merit, but that, all factors considered, the selected proposal was deemed most advantageous and represented the best value to the University.

The University reserves the right to negotiate with one or more vendors, or to reject all original offers and negotiate with one or more sources of supply that may be capable of satisfying the requirement, and in either case to require Vendor to submit a Best and Final Offer (BAFO) based on discussions and negotiations with the University.

EVALUATION CRITERIA

BEST VALUE: "Best Value" procurement methods are authorized by N.C.G.S. 143-135.9 and 143B-1350(h). The award decision is made based on multiple factors, including: total cost of ownership, meaning the cost of acquiring, operating, maintaining, and supporting a product or service over its projected lifetime; the evaluated technical merit of the Vendor's offer; the Vendor's past performance; and the evaluated probability of performing the specifications stated in the solicitation on time, with high quality, and in a manner that accomplishes the stated business objectives and maintains industry standards compliance. The intent of "Best Value" procurement is to enable Vendors to offer and the Agency to select the most appropriate solution to meet the business objectives defined in the solicitation and to keep all parties focused on the desired outcome of a procurement.

A ranking method of source selection will be utilized in this procurement using evaluation criteria listed in order of importance in the Evaluation Criteria section below to allow the University to award this RFP to the Vendor(s) providing the Best Value and recognizing that Best Value may result in award other than the lowest price or highest technically qualified offer. By using this method, the overall ranking may be adjusted up or down when considered with, or traded off against, other non-price factors.

EVALUTION METHOD: Narrative and consensus of the evaluating committee, explaining the strengths and weaknesses of each proposal and why the recommended awardee(s) provide the best value to the University.

All qualified proposals will be evaluated, and award made based on considering the following criteria listed in descending order of importance, to result in an award most advantageous to the University:

The Criteria that will be used by UNC to evaluate Proposals include, but are not limited to, responses submitted to the following Attachments of this RFP:

* "Hybrid Model Proposal Submittal Requirements," Attachment A2 of this RFP.

* "Hybrid Model Sales Projections Form," Attachment A3 of this RFP.

* "Hybrid Model Financial Bid Form," Attachment A4 of this RFP.

PERFORMANCE OUTSIDE THE UNITED STATES

Vendor shall complete ATTACHMENT F: LOCATION OF WORKERS UTILIZED BY VENDOR. In addition to any other evaluation criteria identified in this RFP, the University may also consider, for purposes of evaluating proposed or actual contract performance outside of the United States, how that performance may affect the following factors to ensure that any award will be in the best interest of the University:

Total cost to the University

Level of quality provided by the Vendor

Process and performance capability across multiple jurisdictions

Protection of the University's information and intellectual property

Availability of pertinent skills

Ability to understand the University's business requirements and internal operational culture

Particular risk factors such as the security of the University's information technology

Relations with citizens and employees

Contract enforcement jurisdictional issues

INTERPRETATION OF TERMS AND PHRASES

This RFP serves two functions: (1) to advise potential Vendors of the parameters of the solution being sought by the University; and (2) to provide (together with other specified documents) the terms of the Contract resulting from this procurement. The use of phrases such as "shall," "must," and "requirements" are intended to create enforceable contract conditions. In determining whether proposals should be evaluated or rejected, the University will take into consideration the degree to which Vendors have proposed or failed to propose solutions that will satisfy the University's needs as described in the RFP. Except as specifically stated in the RFP, no one requirement shall automatically disqualify a Vendor from consideration. However, failure to comply with any single requirement may result in the University exercising its discretion to reject a proposal in its entirety.

REQUIREMENTS

This Section lists the requirements related to this RFP. By submitting a proposal, the Vendor agrees to meet all stated requirements in this Section as well as any other specifications, requirements, and terms and conditions stated in this RFP. If a Vendor is unclear about a requirement or specification, or believes a change to a requirement would allow for the University to receive a better proposal, the Vendor is urged to submit these items in the form of a question during the question and answer period in accordance with the Proposal Questions Section above.

PRICING

Proposal price shall constitute the total cost to the University for complete performance in accordance with the requirements and specifications herein, including all applicable charges for handling, transportation, administrative and other similar fees. Complete ATTACHMENT A4: Financial Bid Form and include in Vendor's proposal. The pricing provided in ATTACHMENT A4, or resulting from any negotiations, is incorporated herein and shall become part of any resulting Contract.

FINANCIAL STABILITY

As a condition of contract award, the Vendor must certify that it has the financial capacity to perform and to continue to perform its obligations under the Contract; that Vendor has no constructive or actual knowledge of an actual or potential legal proceeding being brought against Vendor that could materially adversely affect performance of this Contract; and that entering into this Contract is not prohibited by any contract, or order by any court of competent jurisdiction.

Each Vendor shall certify it is financially stable by completing ATTACHMENT G: CERTIFICATION OF FINANCIAL CONDITION. The University is requiring this certification to minimize potential issues from contracting with a Vendor that is financially unstable. From the date of the Certification to the expiration of the Contract, the Vendor shall notify the University within thirty (30) days of any occurrence or condition that materially alters the truth of any statement made in this Certification. The Contract Manager may require annual recertification of the Vendor's financial stability.

VENDOR EXPERIENCE

In its Proposal, Vendor shall demonstrate experience with public and/or private sector clients with similar or greater size and complexity to the University. Vendor shall provide information as to the qualifications and experience of all executive, managerial, legal, and professional personnel to be assigned to this project, including resumes citing experience with similar projects and the responsibilities to be assigned to each person.

REFERENCES

Vendor shall provide customer references using ATTACHMENT E: CUSTOMER REFERENCE FORM that demonstrate the Vendor's experience and qualifications to perform the Services described herein. The University may contact these references to determine whether the Services provided are substantially similar to those proposed herein and whether the Vendor's performance has been satisfactory. The information obtained may be considered in the evaluation of the Proposal.

BACKGROUND CHECKS

Any personnel or agent of Vendor performing Services under any Contract arising from this RFP may be required to undergo a background check at the expense of the Vendor, if so requested by the University.

4.5.1 GENERAL INFORMATION

It is the policy of the University to provide a safe environment for University Government employees to work. Due to the Contract requirements, the University requires criminal background checks of awarded Vendors, including but not limited to: owners, employees, agents, representatives, subcontractors, and all personnel of their respective companies. All costs and expenses associated with criminal background checks are the responsibility of the Vendor.

The following requirements must be met:

Criminal background checks shall be current and completed within ninety (90) days of the Contract effective date.

The criminal background check shall include a social security verification/check, felonies, misdemeanors, and traffic records covering a minimum of the last seven (7) years for all states and countries where the individual has resided. The criminal background check information shall be first thoroughly reviewed by the Vendor and then sent to the Contract Administrator for review and approval. Out-of-state searches shall be required for persons living in the state of NC for fewer than seven (7) years. Fingerprint background checks may be required in some instances depending on the facility requirements.

A criminal background check on the awarded Vendor and its employees shall be provided by the Vendor prior to Contract effective date. Copies of the original criminal background check shall be sent to the Contract Administrator for evaluation. In some cases, badging cannot take place until after the evaluation and approval of the Vendor's criminal checks.

When a new employee or individual is identified to perform Services on this Contract, the Vendor shall provide the Contract Administrator with a criminal background check before the individual can be approved for work. Persons without approved criminal background checks shall not be allowed to work in the relevant buildings until proper documentation is submitted and approved.

The University may require the Vendor to exclude the Vendor's employees, agents, representatives, or subcontractors based on the background check results. Discovery that one or more employees have convictions does not disqualify the Vendor from award.

Additionally, the University may use or similar Services to conduct additional background checks on the Vendor's proposed employees.

4.5.2 BACKGROUND CHECK REQUIREMENTS

As part of Vendor's criminal background checks, the details below must be provided to the University:

Any criminal felony conviction, or conviction of any crime involving moral turpitude, including but not limited to fraud, misappropriation or deception, of Vendor, its officers or directors, or any of its employees or other personnel to provide Services on this project of which Vendor has knowledge, or provide a statement that Vendor is aware of none;

Any criminal investigation for any offense involving moral turpitude, including, but not limited to fraud, misappropriation, falsification or deception pending against Vendor of which it has knowledge, or provide a statement Vendor is aware of none;

Any regulatory sanctions levied against Vendor or any of its officers, directors or its professional employees expected to provide Services on this project by any state or federal regulatory agencies within the past three years or a statement that there are none. As used herein, the term "regulatory sanctions" includes the revocation or suspension of any license or certification, the levying of any monetary penalties or fines, and the issuance of any written warnings;

Any regulatory investigations pending against Vendor or any of its officers, directors or its professional employees expected to provide Services on this project by any state or federal regulatory agencies of which Vendor has knowledge or provide a statement that there are none.

Any civil litigation, arbitration, proceeding, or judgments pending against Vendor during the three (3) years preceding submission of its proposal herein, or provide a statement that there are none.

4.5.3 BACKGROUND CHECK LIMITATIONS

Any individual representing the Vendor, who:

In his/her lifetime, has been adjudicated as a habitual felon as defined by GS 14-7.1 or a violent habitual felon as defined by GS 14-7.7, shall not be allowed to work in buildings occupied by university employees.

During the last seven (7) years has been convicted of any criminal felony or misdemeanor sexual offense or a crime of violence shall not be allowed to work in buildings occupied by university employees.

At any time has an outstanding warrant or a criminal charge for a crime described in (b) above shall not be allowed to work on university property.

The Vendor must ensure that all employees have a responsibility to self-report to the Vendor within twenty-four (24) hours any arrest for any disqualifying offense. The Vendor must notify the Contract Administrator within twenty-four (24) hours of all details concerning any reported arrest.

Upon the request of the Contract Administrator, the Vendor will re-screen any of its employees, agents, representatives, and subcontractors during the term of the Contract.

Vendor's responses to these background check requests shall be considered a continuing representation, and Vendor's failure to notify the University within thirty (30) days of any criminal charge, investigation, or proceeding involving Vendor or its then-current officers, directors or persons providing Services under this Contract during its term shall constitute a material breach of contract. The provisions of this paragraph shall also apply to any subcontractor utilized by Vendor to perform Services under this Contract.

If there are problems or delays with performance associated with the completion and compliance with this background check requirements, any Vendor's performance bond could be used to complete these Services.

4.5.4 DOCUMENT REQUIREMENTS

Required documentation to be submitted prior to date Contract is effective and for performing any Services on University property shall include:

A cover letter by the Vendor on company letterhead with a list of the full names matching a required government issued photo ID, addresses, and birth dates of each person representing the contracting company.

Vendor shall also provide a photocopy of the required State or Federal government issued picture ID or Driver License.

A letter on company letterhead is not acceptable proof in itself but can be used to further clarify information on the criminal background check submitted. All documentation shall be submitted at the same time. Submit documents which are clear and legible.

Background checks consisting of:

Original unaltered criminal background check from the organization providing the background check.

The background check provider's company name, company mailing address, and contact phone numbers.

The full name of the individual, which matches the government issued photo ID.

The current address of individual being checked.

The date the criminal background check search was conducted.

4.5.5 VENDOR BACKGROUND CHECK AGREEMENT

Vendor agrees to conduct a criminal background check per the specifications above in this section on all employees proposed to work under this Contract, at its expense, and provide the required documentation to the University in order to perform Services under this Contract:

YES NO

PERSONNEL

Vendor warrants that qualified personnel shall provide Services under this Contract in a professional manner. "Professional manner" means that the personnel performing the Services will possess the skill and competence consistent with the prevailing business standards in the industry. Vendor will serve as the prime contractor under this Contract and shall be responsible for the performance and payment of all subcontractor(s) that may be approved by the University. Names of any third-party Vendors or subcontractors of Vendor may appear for purposes of convenience in Contract documents; and shall not limit Vendor's obligations hereunder. Vendor will retain executive representation for functional and technical expertise as needed in order to incorporate any work by third party subcontractor(s).

Should the Vendor's proposal result in an award, the Vendor shall be required to agree that it will not substitute key personnel assigned to the performance of the Contract without prior written approval by the Contract Lead. Vendor shall further agree that it will notify the Contract Lead of any desired substitution, including the name(s) and references of Vendor's recommended substitute personnel. The University will approve or disapprove of the requested substitution in a timely manner. The University may, in its sole discretion, terminate the Services of any person providing Services under this Contract. Upon such termination, the University may request acceptable substitute personnel or terminate the contract Services provided by such personnel.

VENDOR'S REPRESENTATIONS

If Vendor's Proposal results in an award, Vendor agrees that it will not enter any agreement with a third party that may abridge any rights of the University under the Contract. If any Services, deliverables, functions, or responsibilities not specifically described in this solicitation are required for Vendor's proper performance, provision and delivery of the Service and deliverables under a resulting Contract, or are an inherent part of or necessary sub-task included within such Service, they will be deemed to be implied by and included within the scope of the Contract to the same extent and in the same manner as if specifically described in the Contract. Unless otherwise expressly provided herein, Vendor will furnish all of its own necessary management, supervision, labor, facilities, furniture, computer and telecommunications equipment, software, supplies and materials necessary for the Vendor to provide and deliver the Services and/or other Deliverables.

AGENCY INSURANCE REQUIREMENTS MODIFICATION

A. Default Insurance Coverage from the General Terms and Conditions applicable to this Solicitation:

Small Purchases

Contract value in excess of the Small Purchase threshold, but up to $1,000,000.00

Contract value in excess of $1,000,000.00

UNIVERSITY INFORMATION TECHNOLOGY REQUIREMENTS

4.9.1 The Vendor shall protect all university information and systems that maintain university data or in which university students, faculty, or staff interact in accordance with industry's best practices and all applicable laws and regulations. This includes following the moderate level of the or provide the industry security standard (e.g., NIST 800-171) followed and evidence of compliance with that standard.

4.9.2 The Vendor will be the merchant of record for all credit card processing, provide all equipment to include network or cellular service such that no PCI data is on the university network. The vendor will be responsible for the PCI-DSS compliance.

4.9.3 The vendor must maintain access control to all systems that contain university data. Authorization should be limited to access on a "need to know" basis, strong passwords and multi-factor authentication must be implemented. The vendor may choose to integrate with the university's SSO for authentication. The university will make changes to SSO and the vendor will have to accommodate those changes if they do choose to integrate.

SPECIFICATIONS AND SCOPE OF WORK

GENERAL

5.1.1 Project Scope

UNC recognizes that the traditional university campus store business is in a transformational period, and it is the intent of UNC to be on the cutting-edge of campus retail services. Therefore, UNC has initiated this RFP Process to seek an innovative and proactive partner to establish the premier Campus Store in the nation at UNC. UNC's goals include the following:

* Convert to a Hybrid Business Model

* Create a UNC-Centric destination/retail facility and website

* Ensure the Campus Store supports the University's strategic priorities (i.e., accessibility, affordability, OER, etc.)

* Provide a Campus Store that features innovative retail products and services, including but not limited to, the following:

- Enhance the product selection to appeal to targeted UNC markets (e.g., students, prospective students, faculty, staff, alumni, families, fans, local community, visitors, etc.)

- Refresh merchandise multiple times throughout the year

- Curate selections of merchandise that appeal to UNC Students (e.g., value-priced merchandise, athletic wear, wellness-related items, specialty health and beauty aid products, etc.)

- Support special events

- Provide technology-oriented products, services, and programs that are forward-thinking

- Entice customers with promotions and contests

* Utilize technology and artificial intelligence (AI) to improve efficiencies, business processes, reporting, and the customer experience

* Improve customer satisfaction through the following:

- Provide hours of operation that meet the University's needs

- Cutting-edge retail innovation

- Utilization of technology

- Comprehensive community engagement

- Proactive collaboration with UNC departments (e.g., faculty, staff, student groups, etc.)

- Proactive marketing strategy, including targeted marketing via social media, improving web traffic and online sales, etc.

- Vibrant UNC Campus Store Website

* Increase sales and market share of UNC branded merchandise

* Improve Course Materials Services to the UNC Community through the following:

- Improve affordability for UNC Students by reducing course materials costs and providing innovative course materials solutions and market share growth

- Provide excellent communication with UNC Faculty regarding course materials adoptions and increase utilization of the Campus Store/OCMS for required course materials

- Enhance reporting of adoption data, course materials affordability data, and financial data

- Ongoing evaluation of course materials solutions and programs

- Support of UNC OER Initiatives

* Provide an industry-leading financial contribution to UNC, while achieving UNC's qualitative and service goals

Complete Hybrid Model Program Requirements are outlined in Attachment A1 of this RFP.

5.1.2 UNC Student Store Sales

UNC Student Stores generated $18,646,533 in Total Sales during Fiscal Year 2025.

5.2 SPECIFICATIONS

5.2.1 Inventory Purchase

The selected contractor shall purchase Student Stores current inventory at the current contractor's cost. The selected contractor shall purchase Student Stores inventory as follows:

* New textbooks that have been adopted for an upcoming semester shall be purchased by the selected contractor up to the quantity of anticipated enrollment at the actual cost to the current contractor (i.e., publisher's invoice cost).

* Used textbooks that have been adopted for an upcoming semester shall be purchased by the selected contractor up to the quantity of anticipated enrollment at the current new textbook retail price, less the standard industry purchase cost factor (i.e. fifty percent (50%) as of May 2026).

* All general books (e.g., trade books, reference books, technical books, etc.) in clean and saleable condition shall be purchased by the selected contractor at invoice cost.

* All general merchandise in clean and saleable condition shall be purchased by the selected contractor at invoice cost. General merchandise includes, but is not limited to; art supplies, school and office supplies, computer software, computer/technology supplies, emblematic clothing, emblematic gifts, greeting cards, convenience items, health and beauty aids (HBAs), general merchandise, graduation merchandise, etc.

The inventory purchase shall be a business-to-business transaction between the selected contractor and the current contractor.

5.2.2 Inventory Payment

The selected contractor shall pay the current contractor for the Student Stores inventory within thirty (30) days from the commencement of the Contract.

5.2.3 Inventory Purchase At End Of Contract

At the termination, expiration or non-renewal of the Contract, UNC shall purchase or shall obligate a subsequent contractor to purchase the Student Stores inventory from the contractor in the same manner as outlined in Section 5.2.1 of this RFP.

In the event UNC awards the Student Stores Contract to another contractor, then the selected contractor shall purchase the Student Stores inventory from the incumbent contractor according to the terms outlined in Section 5.2.1 of this RFP. This shall be a business-to-business transaction between the selected contractor and the incumbent contractor.

In the event UNC transitions to a Self-Operated entity, then UNC shall purchase the Student Stores inventory from the incumbent contractor according to the terms outlined in Section 5.2.1 of this RFP.

5.2.4 Furniture, Fixtures, And Equipment

The selected contractor shall have the option to use the existing furniture, fixtures, and equipment located within Student Stores that are owned by UNC at the commencement of the Contract. Any UNC-owned furniture, fixtures, and equipment in the Student Stores which the contractor decides to no longer use in the operation of Student Stores shall be turned over to UNC.

The contractor shall be responsible to maintain any furniture, fixtures, and equipment located within Student Stores at its expense. At the expiration, termination, or non-renewal of the Contract, the contractor shall return any UNC-owned furniture, fixtures, and equipment used to UNC in the same condition as at the commencement of the Contract, excepting normal wear and tear.

With respect to the furniture, fixtures, and equipment provided by UNC, UNC makes no implied or express warranties, including, but not limited to, the implied warranties of functionality and fitness for a particular purpose. Unless otherwise specifically agreed, all UNC furniture, fixtures, and equipment offered for the contractor's use is supplied in "as is" condition and the contractor shall use it at its own risk. The listing of furniture, fixtures, and equipment inventory shall be incorporated into the Contract between the contractor and UNC.

6.0 CONTRACT ADMINISTRATION

All Contract Administration requirements are conditioned on an award resulting from this solicitation. This information is provided for the Vendor's planning purposes.

6.1 CONTRACT MANAGER AND CUSTOMER SERVICE

The Vendor shall be required to designate and make available to the University a contract manager. The contract manager shall be the University's point of contact for Contract related issues and issues concerning performance, progress review, scheduling, and service.

The Vendor shall be required to designate and make available to the University for customer service. The customer service point of contact shall be the University's point of contact for customer service-related issues (define roles and responsibilities).

6.2 POST AWARD PROJECT REVIEW MEETINGS

The Vendor, at the request of the University, shall be required to meet periodically at a yet to be determined time, with the University for Project Review meetings. The purpose of these meetings will be to review project progress reports, discuss Vendor and University performance, address outstanding issues, review problem resolution, provide direction, evaluate continuous improvement and cost saving ideas, and discuss any other pertinent topics.

6.3 CONTINUOUS IMPROVEMENT

The University encourages the Vendor to identify opportunities to reduce the total cost the University. A continuous improvement effort consists of various ways to enhance business efficiencies as performance progresses.

6.4 PERIODIC Monthly STATUS REPORTS

The Vendor shall be required to provide both financial and operational Management Reports to the designated Contract Lead on a Monthly basis. This report shall include, at a minimum, information concerning monthly sales, events, assortment reviews, adoption progress, customer service review, marketing, analytics, store hours, staffing updates and any call outs for operational changes These reports shall be well organized and easy to read. The Vendor shall submit these reports electronically using an agreed upon format. The Vendor shall submit the reports in a timely manner and on a regular schedule as agreed by the parties.

Within fourteen days business days of the award of the Contract the Vendor shall submit a transition plan and a sample report, both to the designated Contract Lead for approval.

6.5 TRANSITION ASSISTANCE

If a Contract results from this solicitation, and the Contract is not renewed at the end of the last active term, or is canceled prior to its expiration, for any reason, Vendor shall provide transition assistance to the University, at the option of the University, for up to six months to allow for the expired or canceled portion of the Services to continue without interruption or adverse effect, and to facilitate the orderly transfer of such Services to the University or its designees. If the University exercises this option, the Parties agree that such transition assistance shall be governed by the terms and conditions of the Contract (notwithstanding this expiration or cancellation), except for those Contract terms or conditions that do not reasonably apply to such transition assistance.

6.6 DISPUTE RESOLUTION

During the performance of the Contract, the parties agree that it is in their mutual interest to resolve disputes informally. Any claims by the Vendor shall be submitted in writing to the University's Contract Manager for resolution. Any claims by the University shall be submitted in writing to the Vendor's Project Manager for resolution. The Parties shall agree to negotiate in good faith and use all reasonable efforts to resolve such dispute(s).

During the time the Parties are attempting to resolve any dispute, each shall proceed diligently to perform their respective duties and responsibilities under this Contract. The Parties will agree on a reasonable amount of time to resolve a dispute. If a dispute cannot be resolved between the Parties within the agreed upon period, either Party may elect to exercise any other remedies available under the Contract, or at law. This provision, when agreed in the Contract, shall not constitute an agreement by either party to mediate or arbitrate any dispute.

6.7 CONTRACT CHANGES

Contract changes, if any, over the life of the Contract shall be implemented by contract amendments agreed to in writing by the University and Vendor. Amendments to the contract can only be through the contract administrator.

THE REMAINDER OF THIS PAGE IS INTENTIONALLY LEFT BLANK

ATTACHMENTS

**IMPORTANT NOTICE**

RETURN THE REQUIRED ATTACHMENTS WITH YOUR RESPONSE

FOLLOW THE LINKS TO ACCESS EACH ATTACHMENT

ATTACHMENT A1: HYBRID MODEL PROGRAM REQUIREMENTS

A1. Operations

1.1 Operations Requirements

a. Location/Program. Hybrid Model Program Requirements, as defined in this Request for Proposal (RFP), include the following:

Student Stores

* UNC Student Stores

* Bull's Head Bookshop

* Carolina Computing Initiative/Computer Store

* UNC Student Stores Website

Online Course Materials Store

* Online Course Materials Store (OCMS) Website

* Course Materials Services for all UNC Academic Programs

* Collaboration with Campus Store Management to support the Course Materials Service Center, located in the Campus Store

In addition, the Cafe will continue to be located within Student Stores and will be managed by UNC Dining. The Print Stop, Pharmacy, and UNC One-Card are located within Student Stores. These entities will remain in the Student Stores facility, and the current management structure for these entities will remain in place (i.e., Student Stores will not manage these entities).

b. Right To Operate the Online Course Materials Store. The contractor shall have the right to operate the Online Course Materials Store for UNC throughout the term of the Contract, scheduled to commence July 1, 2027.

UNC shall coordinate with the contractor to establish links to accommodate integration to UNC systems (e.g., Canvas) to the contractor's Online Course Materials Store Website.

The contractor shall recognize that UNC is focused on course materials affordability for UNC Students. As part of this focus, UNC will continue to explore all options regarding the digital delivery of course materials and course content, including Open Educational Resources (OER), Inclusive Access, etc. It is UNC's intent that the contractor will bring value-added programs and services with respect to digital delivery and/or other innovative course materials, programs and services.

c. Right To Operate Campus Store. The contractor shall have the right to operate the Campus Store for UNC throughout the term of the Contract, scheduled to commence July 1, 2027. However, the UNC Administration may authorize the sale of certain items by approved vendors, student groups, or UNC organizations.

d. UNC Rights Re: UNC Campus Store Facility. UNC will have the right to add, remove, or modify the size of the Campus Store facility if UNC deems such additions, removals, or modifications to be in the best interest of UNC.

e. Campus Store Name. The name of the Campus Store shall be as follows:

* UNC Student Stores

UNC and/or the contractor may determine another name that is mutually agreed upon.

f. Course Materials Service Center. There will be Course Materials Service Center located within the UNC Campus Store. The Campus Store contractor shall accommodate in-person customer service requests from UNC Faculty and Students with respect to course materials services.

g. Contractor Duties/Responsibilities. The contractor shall operate the Campus Store on its own credit and shall furnish at its sole expense, all merchandise, equipment, labor, supplies, and services required to perform its duties and responsibilities as required by UNC.

h. Campus Store Products and Services. The contractor shall provide UNC with a full range of general books, faculty books, reference books, supplies, computer/technology products, computer supplies, peripherals, course-related supplies, general merchandise, emblematic clothing, emblematic gifts, greeting cards, convenience items, health and beauty aids (HBAs), special order services, graduation-related merchandise, and other services expected from a Campus Store. UNC strongly encourages Proposals that include any additional products or services that can be offered to enhance value to students and the UNC community; generate traffic into the Campus Store; and assist with transitioning from a traditional bookstore to a destination offering state-of-the-art campus store retail services.

i. OCMS Products and Services. The contractor shall provide UNC with a full range of course materials, new textbooks, used textbooks, digital textbooks, custom-published materials, open educational resources (OER), inclusive access-if applicable textbook rentals, (course materials via the Online Course Materials Store), and course-related supplies.

j. Inventory Expense. The contractor, at its sole expense, shall be responsible for all inventory expenses (e.g., cost of merchandise and course materials, write-offs, markdowns, etc.) required for the operation of the Campus Store.

k. UNC Authority Re: Product Offerings. The contractor shall withdraw from display or sale, any item or items, which UNC requests are not displayed or sold in the Campus Store or on the Campus Store website.

l. Beverage Product Offerings. UNC has a Pouring Rights Agreement with a beverage vendor. The Campus Store shall be required to comply with the terms of the current or any future Pouring Rights Agreements regarding competitive products as defined by UNC.

m. Website/Social Media. The contractor shall manage and operate a Campus Store Website, which includes an OCMS Website, as described in Attachment A1, A14, 1.14c, including a social media program for the Campus Store as described in Attachment A1, A6, 1.6b.

n. Special Events. The Campus Store shall support special events (e.g., lectures, readings, speakers, Alumni events, athletic events, etc.) on campus by selling books and UNC merchandise at UNC events.

o. Fixtures/Equipment For Special Events. The contractor shall, at its sole expense, provide any necessary fixtures or equipment (e.g., cart, tent, POS terminal, pop-up store, etc.) to sell emblematic or general merchandise at designated special events (e.g., orientation, Visiting Day, etc.) to capitalize on sales opportunities at UNC.

p. Trash Removal/Recycling. The contractor shall participate in UNC recycling programs. The contractor shall, at its own expense, remove all trash and recyclable materials and place them in the proper recycling containers as designated on campus.

q. Environmental/Sustainability Practices. The contractor shall utilize environmentally friendly practices in its operation of the Campus Store and shall abide by all UNC environmental/sustainability practices.

r. Reporting Requirement. The contractor shall report to UNC's Executive Director of Auxiliary Services for matters pertaining to the Contract and the operation of the Campus Store and OCMS. The contractor's Regional Manager shall meet with UNC's Executive Director of Auxiliary Services, or designee, on a quarterly basis at a minimum, or as requested by UNC, to review performance. The contractor's Executive Leadership (i.e., President, EVP, etc.) shall meet with the UNC Administration at UNC at a minimum of once per year.

s. Licensing, Permits, Taxes. The contractor shall, at its sole expense, procure and keep in effect all necessary permits and licenses required for its performance under the Contract, and shall post or display in a prominent place such permits and/or notices as are required by law. The contractor shall pay for all taxes and assessments attributable to the operation of the Campus Store provided herein, including, but not limited to, sales taxes, excise taxes, payroll taxes, and federal, state, and local income taxes.

t. Pandemic. The contractor shall adhere to UNC's policies (current and future) regarding any pandemic. The contractor shall have in place the necessary plans to operate the Campus Store in compliance with federal, state, and local requirements in response to pandemics or any other health-related issues.

A2. Customer Service

1.2 Customer Service Requirements

a. Customer Service Expectations. The contractor shall provide excellent customer service at the Campus Store, including processing customers efficiently in-store and online.

b. Online Customer Service Support. The contractor shall provide comprehensive online customer service support, including, but not limited to, the following:

* 24/7 customer service support via the Campus Store and OCMS Website (i.e., staffed call hours, live chat customer service assistance, etc.)

* Customer friendly website (i.e., ease of use, clear and concise navigation, etc.)

* Rapid response time to problems, and effective problem resolution

c. Refund Policy. The contractor's refund policy shall be sensitive to the needs of UNC Students and customers, shall align with the academic calendar, and must be approved by UNC.

d. Nametags/Identification Tags. The contractor shall ensure that all Campus Store employees wear nametags/identification tags.

e. Image Of The Campus Store. The contractor shall operate the Campus Store in a manner that reflects the image and reputation and supports the mission of UNC. The contractor shall become involved in the academic, cultural, and social environment at UNC and take advantage of opportunities to offer special merchandising, marketing, and/or assistance based upon the ongoing and unique activities of UNC. The contractor shall where and when appropriate, create temporary selling points at various sites around campus in connection with special events and programs.

f. Support Of Student Organizations. The contractor shall cooperate to whatever reasonable extent possible to assist and support student organizations and student activities with respect to Campus Store services and merchandise.

g. Customer Feedback. The contractor shall seek customer feedback on a regular basis through methods that include, but are not limited to, customer surveys, student focus groups, customer comment cards, secret shopper programs, etc. Customer feedback results shall be shared with the UNC Administration for evaluation and input.

h. Hours Of Operation. Hours of operation shall be defined by UNC in conjunction with the contractor. Hours of operation shall be extended during the beginning of each semester, and to support special programs and events as necessary (e.g., visiting days, orientation, campus events, athletic events, etc.). Changes to the defined hours of operation must be approved by UNC. During all hours of operation, including peak business hours and extended hours of operation, the contractor shall staff the Campus Store adequately to provide the level of service required by UNC.

i. Campus Store Advisory Committee. UNC may establish a Campus Store Advisory Committee comprised of faculty, students, and administrators at UNC. The contractor's Campus Store Manager shall meet up to four (4) times per year with the Campus Store Advisory Committee and with the UNC Administration to review Campus Store operations. The contractor's Regional Manager shall attend at least one (1) Campus Store Advisory Committee meeting per semester. Further, the contractor's Campus Store Manager shall work cooperatively with the Committee and with the UNC Administration in the development and improvement of Campus Store programs, merchandise selection, services, and policies. The contractor shall make every reasonable effort to comply with requests from the Committee and from the UNC Administration to improve the program, services, and policies.

A3. Staffing / Personnel

1.3 Staffing / Personnel Requirements

Staffing. The contractor shall be responsible, at its sole cost and expense, to employ all personnel necessary for the efficient operation of the Campus Store in accordance with the requirements established by UNC. UNC will not be a joint employer of the contractor's employees.

b. Organization Chart/Staffing Level. Prior to Contract commencement, the contractor shall present its organization chart/staffing level for the Campus Store to UNC for discussion and approval to ensure there will be sufficient on-site staff to provide the required level of service. Changes or reductions to the agreed-upon staffing level shall require discussion with, and approval by the UNC Administration.

Manager. The Manager assigned to the UNC Campus Store by the contractor must be approved in advance by the UNC Administration. Subsequent changes in assignments will be made by the contractor only after prior consultation with, and approval by UNC. UNC expects management continuity (i.e., limited turnover of the Manager) in order for the contractor to meet the expectations and requirements of UNC.

d. Faculty Liaison. The contractor shall be responsible, at its sole cost and expense, to provide a Faculty Liaison for UNC to coordinate the functions necessary to provide efficient Online Course Materials Store services in accordance with the requirements established by UNC (e.g., course materials adoption coordination, affordable learning initiatives, etc.).

e. Student Employees. The contractor shall fill Campus Store employment opportunities with students, when appropriate. UNC values opportunities for students that include employment, internships, and long-term career opportunities.

f. Employee Conduct. The contractor shall be responsible for the actions of its employees, agents, and independent contractors hereunder and for the payment of all taxes, wages, benefits and other costs associated with such persons. While on UNC premises, all employees, agents, and independent contractors of the contractor shall comply with all applicable UNC policies and procedures. The contractor shall be required to remove any such employee, agent, or independent contractor from the Campus Store at UNC's request.

g. Employment Laws. The contractor shall comply with all state and federal employment laws and requirements.

h. ADA. The contractor shall comply with the Americans with Disabilities Act (ADA).

i. Equal Opportunity Policies. The contractor shall comply with all UNC Equal Opportunity Policies.

j. Background Checks. The contractor shall assume all liability arising out of, and is solely responsible for, conducting background checks per UNC specifications for all of the contractor's employees, agents, or independent contractors working on the UNC campus.

A4. General Merchandise

1.4 General Merchandise Requirements

a. General Merchandise Selection. The contractor shall provide a full range of general merchandise including emblematic clothing, emblematic gifts, computer/technology products, general books, reference books, novelty gifts, school supplies, course-related supplies, greeting cards, convenience items, health and beauty aids (HBAs), special order services, graduation-related merchandise, and other general merchandise services.

b. Emblematic Clothing And Gifts. The contractor shall promote and brand UNC by offering an industry-leading selection of emblematic clothing and gifts, including a selection of merchandise designed and developed exclusively for the Campus Store. Emblematic merchandise shall comply with UNC current and/or future licensing requirements, design guidelines, and requirements for branded products and usage of UNC's seal, marks, and logo, etc. The contractor shall provide exceptional value to customers by offering high quality products and services in appropriate size ranges and at fair prices and multiple price points, including value-priced merchandise.

c. General Books (Bull's Head Bookshop). The contractor shall provide a selection of general books, reference books, and UNC faculty-authored books at the UNC Campus Store.

d. Course-Related Supplies. The contractor shall provide sufficient quantities of all course-related supplies (e.g., lab supplies, art supplies, etc.) as requested by UNC Faculty.

e. New Product Lines/First-To-Market Programs. The contractor shall continually expand and introduce new product lines and first-to-market programs that appeal to customers (e.g., students, faculty, staff, alumni, visitors, fans, etc.) and generate traffic into the Campus Store and to the website.

f. Graduation Merchandise. The contractor shall offer graduation merchandise (e.g., regalia, announcements, diploma frames, etc.) in the Campus Store, on the Campus Store Website, and at other locations (e.g., Graduation sites) as designated by UNC during Graduation. Close collaboration with UNC regarding the regalia program will be required. (Note: Class rings are handled by UNC's Alumni Association and are not part of this RFP.)

g. Branding/Licensing Program. The contractor shall only purchase branded merchandise from vendors who adhere to current and/or future UNC Licensing Program requirements and/or the UNC's design guidelines and requirements for branded products.

h. Mail Services. The U.S. Postal Contract Station currently located in the Campus Store will no longer be operated as a substation of the USPS. The contractor shall have the option to provide mail services.

i. Convenience Products. The contractor shall provide UNC with convenience store products including, but not limited to, beverages, snack foods, grab and go items, candy, light groceries, health and beauty aids (HBAs), etc.

j. Carolina Computing Initiative (CCI). The Carolina Computing Initiative ("CCI") is a partnership between the University's Information Technology Services ("ITS") and academic divisions, offering UNC students the opportunity to purchase a computer from UNC Student Stores that meets their academic requirements throughout their time on campus.

The contractor shall operate the CCI Program in the Campus Store. This includes providing a comprehensive selection of computer products and services to support the CCI Program and UNC Students. The Contractor shall collaborate with UNC ITS and UNC Auxiliary Services regarding the logistics of the CCI Program (e.g., distribution, billing, marketing, etc.). The CCI program includes the following components:

* Collaboration with ITS. The contractor will be expected to collaborate with ITS to select computer hardware products, brands, and configurations offered through the program. ITS works with academic departments to determine appropriate configurations based on academic requirements.

* Financial Aid Assessment. UNC's Office of Scholarships and Student Aid assesses the financial need of incoming first year and transfer students and may award grants to cover the cost of the approved CCI laptop package.

* Comprehensive Package. The CCI package includes the computing device, along with warranty and insurance coverage, to ensure full compatibility with on-campus support services in addition to international coverage for study abroad students.

* CCI Ordering Site Management. The contractor will be responsible for creating, maintaining, and updating the CCI ordering website used for processing all CCI-related computer sales.

* Logistics. The contractor will handle the logistics related to ordering, receiving, and distributing CCI computers, including owning the inventory and payroll for staffing.

* Authorized Reseller. The contractor must maintain authorized reseller status for all hardware brands under agreement with UNC ITS.

* Marketing and Messaging. The contractor will collaborate with ITS regarding marketing materials and program messaging to ensure consistency and accuracy.

* Program Flexibility. The relationship between the contractor and the CCI program is subject to change in accordance with future agreements between CCI and its current or prospective partners.

k. Vendor Code Of Conduct. The contractor must have a vendor code of conduct policy. The policy must ensure that all vendors with whom the contractor does business with meet FLA (Fair Labor Association) and WRC (Worker Rights Consortium) standards.

A5. General Merchandise Pricing Policies

1.5 General Merchandise Pricing Policies Requirements

a. Pricing Policy-General Books. The contractor shall sell general books, reference books, and other non-textbooks at no more than the publisher's list price, or if there is no list price, at prices competitive in the local area and competitive in the university campus store industry.

b. Pricing Policy-General Merchandise. The contractor shall sell all other merchandise (e.g., clothing, gifts, supplies, etc.) at prices competitive in the local area and competitive in the university campus store industry.

c. Value-Priced General Merchandise. The contractor shall provide emblematic merchandise at multiple price points and must provide value-priced merchandise in the Campus Store and on the website.

A6. Marketing Strategy

1.6 Marketing Strategy Requirements

a. Marketing Strategy. The contractor shall provide a comprehensive marketing and promotional strategy that will assist with advancing the UNC brand among UNC current and prospective students, faculty/staff, alumni, fans, and visitors. The marketing strategy must include a comprehensive plan to effectively communicate the transition to a Hybrid Model that includes an Online Course Materials Store.

b. Social Media. The contractor shall manage and operate a social media program for the Campus Store, if requested by UNC. The contractor shall develop and implement social media marketing and promotional strategies for the Campus Store. To the extent that the contractor develops its own social media platforms (e.g., Instagram, X, Facebook, TikTok, etc.) or integrates with the UNC site, the contractor shall keep its posted information up-to-date, and refresh content frequently, consistent with effective social media strategies and conforming to UNC social media standards and practices. The contractor shall also monitor customer engagement and respond to inquiries as necessary.

A7. Online Course Materials Store (Course Materials Program)

1.7 Online Course Materials Store (Course Materials Program) Requirements

a. Online Course Materials Store / Comprehensive Course Materials Services. The contractor shall provide comprehensive course materials services through an Online Course Materials Store at UNC and shall work closely with UNC to support all Academic Programs.

b. Academic Freedom. UNC Faculty shall have academic freedom in their selection of course materials, and the contractor shall provide all adopted materials on a timely basis.

c. Course Materials Program Strategic Decisions. Throughout the term of the Contract, including any Renewal Terms, UNC shall make all long-term course materials program strategic decisions. The contractor shall not make any course materials programmatic mandates during the Contract Term or any Renewal Term.

d. Responsibility For the Collection Of Course Materials Adoptions. The contractor shall be responsible for the promotion, collection, and compilation of course materials adoptions and shall provide course materials to students. The contractor shall provide course materials, including all required, recommended, or suggested course materials and supplies, including textbooks, OER course materials, coursepacks, software, and materials published or distributed electronically.

e. Course Materials Quantities/Timeliness. The contractor shall provide sufficient quantities, at their sole expense, of course materials, custom-published materials, OER course materials, software, and related academic supplies and materials for sale, as required by the faculty for course work. Course materials shall be available for purchase by students on a timely basis, according to the schedule established by UNC.

f. Distance Learning/Online Courses. The contractor shall provide course materials services for UNC's current or future distance learning/online courses and other programs, as desired by UNC.

g. Custom-Published Materials. The contractor shall provide custom-published materials (i.e., coursepacks). This includes the securing of copyright clearances in compliance with all copyright laws, production/printing, and sales. The contractor shall utilize UNC's Print Stop to print custom-published materials.

h. Textbook Rentals. The contractor shall maximize the availability of textbook rentals for UNC Students.

i. Used Textbooks. The contractor shall maximize the availability of used textbooks for UNC Students.

j. Digital Course Materials/Innovative Course Materials Delivery Mechanisms. The contractor shall provide a non-exclusive digital delivery program that addresses the changing types of course materials, including providing digital course materials, etc. The contractor shall work with UNC Administrators and Faculty to determine the best possible options for the introduction of new technology and delivery mechanisms. Throughout the Contract, UNC will continually evaluate digital delivery programs in the marketplace and maintain the right to select alternate digital delivery programs at any time during the Contract, if it is determined that such programs are in the best interests of UNC.

k. Open Educational Resources/Zero Textbook Costs. The contractor shall provide access to OER/ZTC course materials to support Academic Programs as needed/required and will accommodate the adoption of OER as requested by UNC Faculty.

l. Inclusive Access Course Materials Program. If approved and requested by UNC, the contractor shall operate an Inclusive Access Course Materials Program at UNC, as defined by UNC. UNC may consider the contractor's implementation of a strategy for organic growth of this program. The contractor's Inclusive Access Course Materials Program must have the ability for students to either opt-in or opt-out (whichever is required by UNC, State regulations, or Federal regulations) in a manner that is customer friendly and readily visible to students on the OCMS Website.

m. Online Course Materials Ordering. The contractor's OCMS Website shall include but not be limited to, the ability for customers to order textbooks/course materials via the Online Course Materials Store.

n. Students With Disabilities. The contractor shall provide required course materials services to students with disabilities through collaboration with UNC.

o. HEOA/Other Laws. The contractor shall work with UNC to ensure compliance with the Higher Education Opportunity Act (HEOA) and all other relevant state, federal, and local laws, rules, and regulations.

p. Desk Copies. UNC prohibits the purchase and sale of complimentary/desk copies.

q. Buyback. The OCMS shall buy back books from students at not less than fifty percent (50%) of the original textbook retail price for textbooks that have been adopted for an ensuing term. (i.e., If a textbook was purchased new and has been readopted, then the OCMS shall pay the student not less than fifty percent (50%) of the original new textbook retail price during buyback. If a textbook was purchased used and has been readopted, then the OCMS shall pay the student not less than fifty percent (50%) of the original used textbook retail price during buyback.) Textbooks that have not been adopted for an ensuing term shall be purchased at a minimum of the current wholesale price.

A8. Course Materials Adoption Tool

1.8 Course Materials Adoption Tool Requirements

a. Adoption Solicitation and Collection. The contractor, working with UNC Faculty, shall make every effort to obtain early course materials adoption commitments in order to ensure course materials availability and to maximize the quantity of textbooks purchased from students for resale at the OCMS. The contractor shall provide timely reports to faculty members concerning the status of their adoptions.

b. Course Materials Adoption Tool. The contractor, at its sole expense, shall provide UNC with a comprehensive state-of-the-art web-based Course Materials Adoption Tool. The Adoption Tool shall include, but not be limited to, (i) providing faculty the ability to submit textbook adoptions online and (ii) resulting in UNC Students being able to obtain their complete list of textbooks, course materials, and course-related supplies.

Database Search. The Adoption Tool shall include a robust search capability to locate books and other materials from all sources, and display information (i.e., availability, formats, price, etc.) about course materials to users.

Adoption Reporting Capabilities. The Adoption Tool must include, at a minimum, the following reporting capabilities in an editable format:

Historical adoption data and reports

Overall adoption numbers and percentages for a term

Adoption numbers and percentages per course for a term

Adoptions without required course materials

Adoption compliance reports (with ability to sort by date, course, department, etc.)

Other adoption reports as requested by UNC

The contractor shall meet with UNC quarterly, or as requested by UNC, to review adoption data.

c. UNC Rights Re: Adoption Data. Course materials adoption data, whether received in paper form, electronically, or otherwise, provided to the contractor by UNC Faculty or staff, is the property of UNC. The contractor shall provide course materials adoption data and/or adoption forms to UNC electronically within three (3) business days of UNC's request for copies of such adoption data and/or adoption forms.

d. Course Materials List. At the end of each term, the contractor shall provide UNC with a complete Course Materials List for that term in electronic format. The Course Materials List shall include course, section, instructor, author, title, ISBN, edition, publisher, and retail price.

A9. Course Materials Affordability / Pricing Policies

1.9 Course Materials Affordability / Pricing Policies Requirements

a. Course Materials Affordability. UNC is extremely committed to making course materials affordable to UNC Students and information regarding course materials transparent to UNC Students. The contractor's course materials pricing policies should be innovative, and prices cannot exceed the pricing policy requirements as described in Attachment A1, A9, 1.9 of this RFP.

b. Pricing Policies-Course Materials. The contractor shall adhere to the following course materials pricing policies:

* "List-Priced" new textbooks shall be sold at not greater than the publishers' list price.

* "Pre-Priced" new textbooks shall be sold at no higher than the publishers' pre-price.

* "Net-Priced" new textbooks shall be sold at no higher than a twenty-five percent (25%) gross profit margin, based on the publishers' net-price.

* "Net-Priced" bundled packages of course materials (i.e., textbook, workbook, CD, passcode, etc., bundled together) shall be sold at no higher than a twenty-five percent (25%) gross profit margin, based on the publishers' net-price.

* Adopted course-related supplies shall be sold at no higher than a twenty-five percent (25%) gross profit margin.

* Digital course materials sold by publishers to the contractor at net-price shall be sold at no higher than a twenty percent (20%) gross profit margin.

* Digital course materials sold by publishers to the contractor via the agency fee pricing model shall be sold at no higher than the retail price established by the publisher.

(Note: Some digital course materials shall be sold at less than a twenty percent (20%) gross margin. See definition of Pure Digital Course Materials Gross Sales, Attachment A1, A13, 1.13b of this RFP.)

* Used textbooks shall be sold at no higher than seventy-five percent (75%) of the current new textbook retail price.

* Coursepacks and custom-published materials (i.e., materials requiring copyright permissions) shall be sold at no higher than a twenty-five percent (25%) gross profit margin.

* Textbook rentals shall be rented at competitive national prices, and on average shall not exceed fifty percent (50%) of the new textbook retail price.

c. Inclusive Access Course Materials. Course content available through an Inclusive Access Course Materials Program, if authorized by the University, shall be sold at no higher than a twenty percent (20%) gross profit margin.

d. Surcharges/Handling Fees-Prohibited. There shall be no add-ons or surcharges to cover items including, but not limited to, freight, handling fees, labor, order processing, publisher re-stocking fees, digital access fees, software platform fees, etc. (i.e., Pricing policy formulas shall be applied to the actual price listed on the publisher's invoice in order to determine the selling price of a particular textbook/course material.)

e. UNC Audit Rights. UNC shall have the right to audit the contractor's records, vendor invoices, and publisher invoices, to verify adherence to the established pricing policies. The contractor shall provide copies of vendor/publisher invoices to UNC within three (3) business days of UNC's request.

f. Shipping. The contractor shall provide free shipping incentives throughout the year. During times when shipping charges apply, the contractor shall establish fair and reasonable shipping charges.

g. Free Shipping for In-Store Pickup. The contractor shall provide free shipping for in-store pickup of customer orders at the Campus Store.

A10. Facility

1.10 Campus Store Facility Requirements

a. Facility Plans. UNC's intent is to establish the country's premier Campus Store facility- one that features innovative retail products and services including, but not limited to, the following:

Providing immersive retail experiences

Enhancing the product selection to appeal to targeted UNC markets (e.g., UNC students, prospective students, faculty, staff, alumni, families, fans, local community, visitors, etc.)

* Refreshing merchandise multiple times throughout the year

* Curating selections of merchandise that appeal to UNC Students (e.g., athletic wear, wellness related items, specialty health and beauty aid products, etc.)

* Hosting in-store special events

* Enticing customers with promotions and contests, product demonstrations, etc.

b. Location. The UNC Campus Store will remain in its current location. It is UNC's intent during the first two (2) years of the Contract to reduce the amount of space allocated to the Campus Store. The amount of space to be reduced and repurposed by the University shall be determined solely by UNC.

The space available due to the reduction of the Campus Store space will be repurposed to UNC Dining. The selected contractor shall be required to work collaboratively with the University to develop modified facility plans.

UNC will have the right to add, remove, or modify the size of the Campus Store facility if UNC deems such additions, removals, or modifications to be in the best interest of UNC.

A11. Facility Investment

1.11 Facility Investment Requirements

a. Facility Investment. The contractor shall make a Facility Investment in order to provide the country's premier Campus Store facility at UNC throughout the term of the Contract.

b. Ownership Of Facility Investment and Fixtures. All facility improvements and fixtures in the Campus Store facility shall become the property of UNC at the termination, expiration, or non-renewal of the Contract.

c. Payback Obligations. If the Contract, or extensions thereto, are terminated by UNC for convenience prior to the facility investment being fully depreciated, then UNC will reimburse the contractor for the undepreciated portion of the facility investment in the Campus Store facility, and all facility improvements and fixtures shall become the property of UNC. If the Contract is terminated with cause by UNC, UNC shall not reimburse the contractor for the undepreciated portion of the facility investment, and all facility improvements and fixtures shall become the property of UNC.

d. Depreciation. The facility investment by the contractor in the Campus Store facility shall be depreciated on a straight-line basis from the time the facility investment is made until June 30, 2034. UNC shall not have any payback obligation for any undepreciated portion of the facility investment in the Campus Store facility beyond June 30, 2034.

e. UNC Approvals. The facility investment for the Campus Store must meet UNC standards; must be approved in advance by UNC; must comply with all procurement and permitting regulations and all laws; and must be coordinated by the contractor in conjunction with UNC. Any third-party contractor used by the contractor to assist with making facility improvements must be approved in advance by UNC.

f. Accounting Of Facility Investment. The contractor shall provide UNC with a full accounting of its facility investment, including copies of invoices paid to vendors for the facility investment. Copies of invoices shall be provided to UNC within sixty (60) days of completion of the facility improvements, or earlier if requested by UNC.

g. Investment Difference. If the actual amount spent by the contractor on the facility improvements is less than the amount offered in the contractor's Proposal, or if the facility investment is not made by the contractor regardless of reason, the contractor shall pay UNC the difference between the actual amount spent and the amount offered, payable to UNC on June 30, 2032. If the actual amount spent by the contractor on the facility improvements is more than the amount offered in the contractor's Proposal, the contractor shall be solely responsible for all costs necessary to complete the facility improvements.

h. Design Fees. All Campus Store design fees and planning fees associated with facility improvements, whether design and planning services are provided directly by the contractor or by a third-party utilized by the contractor, shall be incurred solely by the contractor, and the contractor shall treat all design and planning fees as the contractor's operating expenses. Design fees and planning fees shall not be included as part of the facility investment to be depreciated.

i. Signage/Window Usage. Any proposed exterior signage, banners, window usage, etc., must be approved by UNC and must adhere to UNC's requirements.

j. Timing Of Facility Investment. The timing of the facility investment shall be determined by UNC.

A12. Financial Reporting

1.12 Financial Reporting Requirements

a. Monthly Reporting. On a monthly basis, the contractor shall submit a detailed sales report to UNC, including total sales, website sales, sales by category/department, and non-commissionable sales (with supporting documentation) for the Campus Store, Campus Store Website, and the OCMS. Additional supporting documentation for non-commissionable sales must be provided by the contractor to UNC within three (3) business days of UNC's request.

b. Annual Reporting. On an annual basis, the contractor shall submit a detailed Campus Store/OCMS financial statement to UNC. At a minimum, the Campus Store/OCMS financial statement shall include the following:

* Sales by Category/Department (including commissionable and non-commissionable sales)

* Total Sales

* Cost of Goods Sold

* Gross Margin

* Personnel Expenses

* Direct Operating Expenses (itemized by type of expense)

* Indirect Expenses (i.e., management fee, contractor overhead charges)

* Commission Paid to UNC

* Profit/Loss

Course Materials Units Sold By Department

Emblematic Merchandise Units Sold (emblematic clothing and emblematic gifts)

* Number of Website Orders by Category/Department

* Website/E-Commerce Sales by Category/Department

* Other Reports as requested by UNC (e.g., customer counts, unit sales, transaction size, adoption data, etc.)

c. Course Materials List. At the end of each term, the contractor shall submit a Course Materials List in electronic format, as described in Attachment A1, A8, 1.8d of this RFP.

d. Contractor's Financial Statement. On an annual basis, the contractor shall submit a copy of its audited company financial statement to UNC.

e. UNC Audit Rights. UNC reserves the right to audit all or any components of the Contract between UNC and the contractor.

A13. Financial Proposal

1.13 Financial Proposal Requirements