Unified Parking Enforcement, Citation, Permit and Mobility Management System

REQUEST FOR PROPOSALS
INSTRUCTIONS AND SPECIFICATIONS FOR:
Village of Oak Park
REQUEST FOR PROPOSALS
Unified Parking Enforcement, Citation, Permit, and Mobility Management System
Date Issued: May 1, 2026
Proposal Due Date: June 12, 2026, 2pm Central Time
The Village of Oak Park ("Village") is requesting proposals from qualified contractors to
provide a Unified Parking Enforcement, Citation, Permit, and Mobility Management System
to support the Village's parking enforcement operations, permit administration programs,
citation processing, and related parking and mobility management services.
The Village intends to implement a modern, cloud-based platform capable of supporting the
operational needs of the Development Services Department Parking and Mobility Services
Division. The proposed system shall provide a centralized solution that integrates:
* citation processing and management
* parking permit and vehicle licensing administration
* parking enforcement operations
* customer self-service tools
* reporting and analytics
* integration with third-party parking technologies
The system should support integration with existing and future technologies utilized by the
Village, including enforcement equipment, payment platforms, and other mobility systems
through secure system integrations and open application programming interfaces (APIs).
The Village seeks a solution that improves operational efficiency, enhances customer service,
and provides scalable technology capable of supporting future parking and mobility
initiatives.
Activity Timeline
Schedule
RFP May 1, 2026
Published
All May 18, 2026 2pm Central Time
Questions Email to: marlin.jackson@oak-park.us
Due Attention: Marlin Jackson, Parking and Mobility
Services Manager, Department of Development
Services
Posting of May 29, 2026
Answers Website: https://www.oak-park.us/bid
Proposals June 12, 2026 2pm Central Time
Due Email to: marlin.jackson@oak-park.us

Attention: Marlin Jackson, Parking and Mobility
Services Manager, Department of Development
Services
Anticipated July 20, 2026
Award Date
A pre-proposal conference will be conducted to provide proposers with an overview of the
project and to address questions related to this Request for Proposals. Conference details
will be provided in advance of the meeting.
Proposers shall complete and submit all required forms and documentation for each section included
in their proposal.
I. REQUEST FOR PROPOSALS - INSTRUCTIONS
The Village anticipates the following general timeline for this Request for Proposals ("RFP").
The following dates are subject to change:
All proposals must be received by the specific time set forth above. Proposals received after
the specified time will not be accepted. Proposals must be signed by an officer of the
company who is authorized to enter into agreements on behalf of the company.
Each proposer shall submit one (1) electronic copy of their response via email in PDF
format with the subject line:
"Request for Proposals - Unified Parking Enforcement, Citation, Permit, and Mobility
Management System"
Proposals over 25MB in email size may be rejected and will be required to be sent in smaller
multiple emails.
In addition, each proposer shall submit one (1) original bound hard copy of the proposal.
Hard copy submissions must be delivered to the address listed above by the proposal due
date and time. The electronic copy must match the hard copy submission. In the event of any
discrepancy between the electronic and hard copy versions, the hard copy shall govern.
Proposals should be printed double-sided where possible.
The Village reserves the right to accept or reject any and all proposals and to waive any
technicalities.
The documents constituting this request for proposals are listed below. Respondents are
responsible for the completion of Sections V through IX in their entirety and in the order
presented below. Proposals should be limited to 100 pages. Missing information or proposals
that are deemed by the Village to be incomplete will not be considered for award.
V. PROPOSAL SUBMITTALS (STATEMENT OF WORK TO BE PERFORMED)
VI. ORGANIZATION OF FIRM

VII. COMPLIANCE AFFIDAVIT
VIII. M/W/DBE STATUS AND EEO REPORT
IX. REFERENCES FORM
X. PROFESSIONAL SERVICES AGREEMENT
The selected contractor will enter into a Professional Services Agreement ("Agreement") in
substantially the form attached hereto in Section X.
Section I. General Requirements
A. Presentation for Request for Proposals
a. The Village reserves the right, at its sole discretion, to select a short list of proposers
to present their proposal, respond to questions, demonstrate their proposed solution,
and provide supplemental information related to their proposal.
b. Proposers selected for the short list may be required to participate in system
demonstrations, interviews, or technical review sessions as part of the evaluation
process.
B. Proposer Notification
a. Proposers will be notified in writing regarding requests for additional information,
clarification questions, short-list selection, or final award decisions.
C. Award of Agreement
a. An agreement may be executed once one or more respondents are determined to be
qualified and the evaluation committee has identified the proposer determined to
provide the best value to the Village. The award recommendation will be submitted to
the Village Board of Trustees for approval.
b. Any agreement with a selected contractor must be reviewed and approved by the
Village Attorney, authorized by the Village Board of Trustees, and executed by the
Village Manager.
c. Proposers are advised that Village staff, other than the Village Manager, have no
authority to enter into agreements or modify existing agreements on behalf of the
Village. Any such agreements shall be considered null and void.
D. Taxes Not Applicable
a. The Village as a municipality pays neither federal excise tax nor Illinois retailer's
occupational tax.
E. Interpretation of the Request for Proposal Document
a. Any proposer in doubt as to the meaning of any portion of this Request for Proposals

may submit a written request for interpretation to the Village.
b. Requests for clarification shall be submitted in accordance with the procedures
identified in this RFP.
c. If the Village determines that a clarification or interpretation is necessary, such
interpretation will be issued in the form of a written addendum.
d. Addenda issued by the Village will be posted on the Village website and any applicable
procurement platforms. It is the responsibility of all proposers to ensure they have
obtained and reviewed all addenda issued prior to submitting their proposal.
F. Competency of Proposer
a. No proposal will be accepted from, nor agreement awarded to, any individual, firm, or
corporation that is in arrears or in default upon any debt or agreement with the Village.
b. Upon request, proposers must provide satisfactory evidence demonstrating their
ability, experience, technical capability, facilities, and financial resources necessary
to perform the services described in this Request for Proposals.
G. Subletting of Contract
a. No contract awarded by the Village of Oak Park shall be assigned, transferred, or
subcontracted in whole or in part without the prior written consent of the Village.
b. Any such consent shall not relieve the selected contractor of its responsibilities or
obligations under the agreement.
H. Village Ordinances
a. The contractor shall comply with all applicable ordinances, regulations, and codes of
the Village of Oak Park and all applicable laws of the State of Illinois.
I. Term of Agreement
a. The initial agreement shall be for a period of three (3) years. The Village may renew
the agreement for two (2) additional one-year terms upon mutual agreement between
the Village and the contractor.
b. The Village retains the right to renew the agreement under the same terms and
conditions upon mutual agreement with the contractor.
c. Price adjustments may be requested once per renewal period and must be supported
by appropriate documentation demonstrating that the requested increase reflects
general industry conditions.
d. Any requested adjustment shall be based upon the percentage change in the
Consumer Price Index (CPI) as published by the United States Department of Labor,
Bureau of Labor Statistics, for the Chicago-Naperville-Elgin metropolitan area.
e. Under no circumstances shall any annual price adjustment exceed five percent (5%)
of the previous year's cost of services.
f. If the contractor fails to adequately justify a requested increase, the Village reserves
the right to reject the request and terminate the remaining term of the agreement.
g. If price reductions occur during the agreement period, the Village shall receive the
benefit of such reductions.
J. Payments

a. The contractor shall submit monthly invoices to the Village for services rendered.
b. Invoices shall include sufficient detail describing the services performed during the
billing period.
c. The Village will process payment within thirty (30) days following approval of the
invoice.
d. Charges for late payments must comply with the Local Government Prompt Payment
Act (50 ILCS 505/1), which allows a maximum interest penalty of 1% per month or
portion thereof.
K. Termination for Non-appropriation of Funds
a. The Village reserves the right to terminate any multi-year agreement if the Village
Board of Trustees fails to appropriate funds for the agreement in any subsequent
fiscal year. All payments beyond the current fiscal year are subject to annual
appropriation by the Village Board.
L. Proposer Personnel Assigned to the Village of Oak Park Account(s)
a. The Village reserves the right to approve or reject any personnel assigned by the
contractor to manage the Village account. If the contractor fails to provide personnel
acceptable to the Village, the Village reserves the right to terminate the agreement.
M. Confidentiality
a. The contractor shall maintain the confidentiality of all Village data, records, and
information obtained during the performance of the agreement. Such information
shall not be disclosed to any third party without the prior written consent of the Village,
except as required by law.
N. Insurance Requirements
a. The selected contractor must purchase and maintain for the length of the agreement
the lines of insurance described in this section. All insurance coverage shall be on an
occurrence basis. The contractor shall provide evidence of such insurance to the
Village together with its proposal and will provide evidence that the Village has been
added as a named insured, where applicable, before commencement of the services
and on an annual basis thereafter. Certificates of Insurance shall contain a clause
stating that the coverage afforded by the policies listed will not be canceled or
materially altered, except after forty-five (45) days advance written notice to the
Village. The contractor shall secure the following endorsements to each of the
required policies: "It is understood and agreed that the insurance company will give
not less than forty-five (45) days advance written notice of any cancellation or material
change under any of these policies to the Village of Oak Park. "In the event that such
notice is not given to the Village of Oak Park at least forty-five (45) days prior to
cancellation or material change, the policy will continue in full force and effect for the
benefit of the Village as if such change or cancellation had not occurred." The limits
of liability for the insurance required shall provide coverage for not less than the
following amounts, or greater where required by law:

b. Commercial General Liability:
i. Coverage to include, Broad Form Property Damage, contractual and Personal
Injury.
ii. Limits:
i. General Aggregate $ 2,000,000.00
ii. Each Occurrence $ 2,000,000.00
iii. Personal Injury $ 2,000,000.00
iii. Coverage for all claims arising out of the Proposer's operations or premises,
anyone directly or indirectly employed by the Proposer.
c. Workers' Compensation:
i. Workers' compensation insurance shall be in accordance with the provisions of
the laws of the State of Illinois, including occupational disease provisions, for
all employees who perform work pursuant to the agreement, and in case work is
subcontracted, the Proposer shall require each subcontractor similarly to
provide Workers' Compensation Insurance. In case employees engaged in
hazardous work under this Agreement are not protected under said worker's
compensation insurance, the Proposer shall provide, and shall cause each
subcontractor to provide, adequate and suitable insurance for the protection of
employees not otherwise provided.
d. Comprehensive Automobile Liability:
i. Coverage to include all owned, hired, non-owned vehicles, and/or trailers and
other equipment required to be licensed, covering personal injury, bodily injury
and property damage.
ii. Limits:
1. Combined Single Limit $1,000,000.00
e. Umbrella:
i. Limits:
1. Each Occurrence/Aggregate $5,000,000.00
f. The Village, its officers, officials, employees and agents shall be named as additional
insureds on all insurance policies set forth herein except Workers' Compensation and
Professional Liability. The Proposer shall be responsible for the payment of any
deductibles for said insurance policies. The coverage shall contain no special
limitations on the scope of protection afforded to the Village, its officers, officials,
employees and agents.
i. The contractor understands and agrees that any insurance protection required
by the agreement or otherwise provided by the contractor shall in no way limit
the responsibility to indemnify, keep and save harmless, and defend the Village,
its officers, officials, employees and agents as herein provided.
O. Hold Harmless and Indemnity
a. The contractor shall defend, indemnify, and hold harmless the Village of Oak Park and

its officers, officials, employees, and agents from and against any and all claims,
damages, losses, liabilities, and expenses, including reasonable attorney fees, arising
out of or resulting from the contractor's performance of the agreement.
P. References
Please see Section 2 17.4

Section II.
TABLE OF CONTENTS
1 INTRODUCTION
2 DEFINITION OF TERMS
3 TIMELINE AND DELIVERY
4 BACKGROUND
5 OVERVIEW OF REQUIREMENTS
6 CPMS (CITATION PROCESSING MANAGEMENT SYSTEM) SPECIFICATIONS
7 PMS (PERMIT MANAGEMENT SYSTEM) SPECIFICATIONS
8 ENFORCEMENT EQUIPMENT
9 ADJUDICATION PROCESS
10 OPTIONAL PROCESSING SERVICES
11 GENERAL TECHNICAL SPECIFICATIONS
12 CUSTOMER-FACING WEB PORTAL
13 OPTIONAL COLLECTION AGENCY SERVICES
14 CLIENT SUPPORT FOR VILLAGE STAFF
15 RESPONSE TIMES
16 NON-PERFORMANCE
17 PROPOSAL RESPONSE REQUIREMENTS
18 SCORING MATRIX
19 PRICING

1 INTRODUCTION
The Village of Oak Park, Illinois, located immediately west of the City of Chicago,
encompasses approximately 4.5 square miles and is home to approximately 55,000
residents. Due to its proximity to Chicago and its active residential and commercial districts,
the Village administers a comprehensive parking program designed to support residents,
visitors, and local businesses while promoting accessibility, mobility, and the effective use of
public parking resources.
Through this Request for Proposals (RFP), the Village is seeking qualified Proposers to
provide a Unified Parking Enforcement, Citation, Permit, and Mobility Management System
capable of supporting the Village's current parking operations and anticipated future mobility
management needs.
The purpose of this RFP is to procure a comprehensive system and associated services that
support the administration of parking enforcement, citation processing, permit management,
and related parking and mobility programs. The system shall provide a centralized, integrated
platform capable of supporting citation issuance, permit administration, enforcement
technologies, customer services, reporting, and system integrations.
The selected Vendor shall provide a fully integrated solution that includes the following
components and services:
* Hardware and software required for citation issuance
* Vehicle-based License Plate Recognition (LPR) technology to support enforcement
operations
* Software platforms for the administration and management of citations and permits
* A customer-facing portal allowing users to manage citations, submit citation contests,
and purchase or renew permits
* PCI-compliant payment processing for citations and permits
* Customer support services for Village staff via phone and email
* Ongoing training for Village staff
* Technical support, system maintenance, and system updates
* Comprehensive reporting and analytics capabilities
* Integration with Department of Motor Vehicle (DMV) inquiry services
* Integration with other parking and mobility-related technologies utilized by the Village
* Ability to transfer unpaid citations through the Illinois Debt Recovery Offset Portal
* Support for Illinois driver's license suspension processing
* Payment processing for mail-in payments
* Notice mailing services for outstanding citations
* Permit renewal notifications via mail or email
* Permit fulfillment services
* Secondary collections services
The Village prefers a single Vendor to supply the hardware, software, and processing services
required to support the system in order to ensure seamless system integration, operational
efficiency, and accountability. However, a prime contractor may propose subcontractors to
perform certain services, provided that all subcontractors are clearly identified in the
proposal and their responsibilities are fully defined.
The Citation Processing Management System (CPMS), Permit Management System (PMS),
and License Plate Recognition (LPR) components shall be fully integrated and supplied by
the same Vendor. Any subcontractors identified within the proposal shall remain fully
responsible to the prime contractor for the satisfactory performance of their services.

The Village seeks a scalable solution capable of adapting to evolving parking technologies
and supporting future operational and mobility initiatives.
2 DEFINITION OF TERMS
2.1. Adjudicator/Administrative Law Judge. A hearing officer that presides over
citation contests and issues a decision.
2.2. API (Application Programming Interface). A set of protocols and tools that
allow different software systems to communicate and exchange data.
2.3. Correspondence forms. Forms used to respond to customers regarding
appeal decisions.
2.4. Proposer. Companies responding to this Request for Proposals process.
2.5. BS&A Software. Refers to the software program that is in use by the Village to
perform financial and accounting functions in the Village Hall. The selected vendor
shall interface with BS&A software to provide payments related to parking citations and
permits that are processed through the Vendor's software.
2.6. Cloud-Hosted System. A system hosted on remote servers and accessed
through secure internet connections rather than installed locally on Village hardware.
2.7. Contest. A submission to the Adjudication department requesting a review of
a citation that a citizen/respondent asserts was issued in error.
2.8. CPMS. Citation Processing Management System. The integrated
hardware, software, services, and operational components used to manage
the issuance, processing, adjudication, payment, and collection of parking
citations.
2.9. CSO. Community Service Officer. This position reports to the Police
Department and issues parking citations.
2.10. DMV. Department of Motor Vehicles. In Illinois, the Secretary of State.
2.11. Drive-off citation. A citation that is in process of being issued when the
potential violator drives away prior to citation completion. These citations shall be
printable for mailing to the violator.
2.12. Emergency issues. Issues that prevent staff from performing parking-related
functions as a result of system failure, such as inability to issue citations, process
payments, print receipts or permits.
2.13. Hearing packet. For all citations that request a hearing, staff shall have the
option to prepare an online or printed file that includes the citation and all supporting
documentation, including any information supplied by the customer, along with all
citation history.
2.14. IDROP. Illinois Debt Recovery Offset Portal. Refers to the portal that enables
the transfer of unpaid citations from the Village to the State for purpose of collection.
Illinois legislature created the Local Debt Recovery Program ("LDRP") through Public
Act 97-0632. Under this program, units of local government are able to collect unpaid
debt through the Illinois Office of the Comptroller ("IOC").
2.15. IL SOS. Illinois Secretary of State. The official agency that provides names
and addresses of registered vehicle owners. Also referred to as the DMV.
2.16. LPR. License Plate Recognition. Technology used to capture and process
vehicle license plate information for enforcement, permit verification, and parking
compliance purposes.
2.17. Non-emergency issues. Requests by Village staff to the Vendor for issues
such as reporting requests, training requests, feature questions and maintenance
issues.