Unified Communications, VoIP Phone System, and Call Center Modernization – RFP

Agency: State Government of Connecticut
State: Connecticut
Type of Government: State & Local
NAICS Category:
  • 238210 - Electrical Contractors and Other Wiring Installation Contractors
  • 334210 - Telephone Apparatus Manufacturing
  • 517911 - Telecommunications Resellers
  • 517919 - All Other Telecommunications
  • 541512 - Computer Systems Design Services
  • 541519 - Other Computer Related Services
  • 811213 - Communication Equipment Repair and Maintenance
Posted Date: Jul 1, 2025
Due Date: Jul 31, 2025
Solicitation No: 31004
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Contact information: Please Login to View Page
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Description

Unified Communications, VoIP Phone System, and Call Center Modernization – RFP

Charter Oak Health Center is seeking proposals from qualified vendors to design, implement, and support a modern, HIPAA-compliant Unified Communications platform. The scope includes full replacement of the existing Avaya PBX system with a scalable VoIP phone system, integrated call center functionality for 6 agents, and support for 317 IP phones across multiple sites. The project aims to enhance patient access, improve internal communication, and modernize call handling workflows in a Federally Qualified Health Center environment.

Start Date :
July 01, 2025 08:00:00 AM EDT
End Date :
July 31, 2025 08:00:00 AM EDT
Solicitation :
31004
Status :
Open
Delivery Terms :
Free On Board Destination
Payment Terms :
Vendor Specified
Who can respond to this bid ?  :
All Vendors


Contact Information
Solicitation Number : 31004 from Charter Oak Health Center

Jose Morales 21 Grand Street Hartford CT, 06106 United States Telephone: 860-550-7500 extension 6499 Email: jose.morales@thecharteroak.org


Solicitation Categories
Commodity Code
Name
43000000
Information Technology Broadcasting and Telecommunications
1 total
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