Unified Communications and Contact Center Replacement

Washington County Public Schools (WCPS, Client, Customer) is soliciting Proposals from qualified Respondents (Vendor, Value Added Reseller (VAR), System Integrator (SI)) of various Solutions from qualified Suppliers (Manufacturer, Provider) to replace its aging telephone systems, all Avaya, with a new Unified Communications (UC) and Contact Center (CC) platform at its Central Office, all school locations and additional sites in Washington County MD. WCPS wishes to use this opportunity to evaluate new technology that will increase productivity and enhance service quality. The new platform will support a total of approximately 1470 stations at 46 WCPS sites and add optional contact center capability for its Information Technology (IT) support center.