UNIFIED COMMUNICATIONS AS A SERVICE (UCaaS) IMPLEMENTATION SERVICES

Agency:	City of Clearwater
State:	Florida
Type of Government:	State & Local
NAICS Category:	541511 - Custom Computer Programming Services 541512 - Computer Systems Design Services 541513 - Computer Facilities Management Services 541519 - Other Computer Related Services 541611 - Administrative Management and General Management Consulting Services
Posted Date:	Nov 18, 2022
Due Date:	Dec 20, 2022
Solicitation No:	RFP 06-23
Bid Source:	Please Login to View Page
Contact information:	Please Login to View Page
Bid Documents:	Please Login to View Page

Department: City Attorney, City Auditor, City Council and Mayor, City Manager, CRA, Economic Development & Housing, Emergency Management, Engineering, Finance and Budget, Fire and Rescue, Gas, Human Resources, Information Technology, Library, Marine & Aviation, Official Records & Legislative Services, Parks and Recreation, Planning & Development, Police, Public Communications, Public Utilities, Solid Waste & Recycling, Special Events, Utility Customer Service, Parks & Recreation
Category: Purchasing Division Bid/RFP/RFQ packages
RFP Number: RFP 06-23
Start Date: 11/18/2022
Close Date: 12/20/2022 10:00 AM

Brief Description: The City of Clearwater’s Information Technology Department is seeking qualified vendor(s) to design and implement a Microsoft Teams Unified Communications solution and Genesys Cloud CX contact center to handle all of the City’s incoming and outgoing phone calls, communication, and call center needs.

It is recommended that responses are submitted electronically through our bid’s website.

Instructions on how to submit your solicitation documents electronically:

Log onto: https://app.smartsheet.com/b/form/6965ef2e80e84fa6b2426b2a0f226441
Complete online form with “Your Information”
Use the drop-down arrow to select “Project You Are Bidding On”
Drag and drop your files into the “Upload Files Here” box
Once complete, hit “Submit”

NOTE: Once solicitation documents have been submitted, in order to retract the documents, an email from your company must be sent to the address listed under that solicitation on the City’s website. Retractions can only be made on open solicitations.

SOLICITATION: RFP-06-23_UCaaS-Implementation-Services.pdf(PDF, 250KB) ; Attachment-A_AVAYA-Communications-Server-1000-Features.pdf(PDF, 221KB)

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UNIFIED COMMUNICATIONS AS A SERVICE (UCaaS) IMPLEMENTATION SERVICES

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