Unified Communication as a Service (UCaaS) Cloud-based Telephone Solution

Agency: Howard County Public School System
State: Maryland
Type of Government: State & Local
NAICS Category:
  • 518210 - Data Processing, Hosting, and Related Services
  • 541512 - Computer Systems Design Services
  • 541513 - Computer Facilities Management Services
  • 541519 - Other Computer Related Services
Posted Date: Jan 7, 2026
Due Date: Jan 28, 2026
Solicitation No: 050.26.B6 - VOIP Phone System
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Description

Project: Unified Communication as a Service (UCaaS) Cloud-based Telephone Solution
Ref. #: 050.26.B6 - VOIP Phone System
Type: RFI
Status:
Open
Open Date: Jan 7th 2026, 2:00 PM EST
Questions Due Date: Jan 16th 2026, 3:00 PM EST
Close Date: Jan 28th 2026, 11:00 AM EST

Project Description: HCPSS uses a Cloud-based VoIP system with 1,500 full users and 8,500 physical phones, featuring a combination of DIDs and central extensions. The system supports standard features such as a small IT Help Desk Contact Center, multiple auto-attendants, hunt groups, voicemail, call forwarding, and transfers. Connectivity is provided by redundant 40Gbps Internet circuits unless dedicated circuits are needed by the vendor. HCPSS operates across 78 schools and several administrative buildings, using primarily Yealink phone models T21P, T31, T46S, T42S, and T40G.


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