UI Call Center Support

Agency:	The New York State Contract Reporter
State:	New York
Type of Government:	State & Local
NAICS Category:	541519 - Other Computer Related Services 541611 - Administrative Management and General Management Consulting Services 561210 - Facilities Support Services
Posted Date:	Oct 31, 2025
Due Date:	Dec 15, 2025
Original Source:	Please Login to View Page
Contact information:	Please Login to View Page
Bid Documents:	Please Login to View Page

Description

Issue Date: 10/31/2025

Contract Number: RFP# Z-125

UI Call Center Support
Description:

The purpose of this RFP evaluation is to provide additional and scalable resources to New York State Department of Labor’s Telephone Claims Center. The goal is to increase NYSDOL’s capacity to provide live-agent customer service to callers seeking assistance with New York’s Unemployment Insurance program.

See solicitation documents for a description of eligibility requirements and other contract requirements.

Due Date: 12/15/2025 3:00 PM

Contract Term: One (1) year with two (2) optional one-year periods not to exceed twelve (12) months each at the discretion of NYSDOL.

Location: Statewide

Ad Type: General

Primary Contact:

Labor, NYS Dept. of
Purchasing
Purchase and Contracts
Sarah Berte
Contract Management Specialist III
State Campus
Bldg. 12
Albany, NY 12226
United States
Ph: 518-473-9215
Fax:
Sarah.Berte@labor.ny.gov

Secondary contact:

Labor, NYS Dept. of
Purchasing
Purchase & Contracts
Pat Lohrer Lefebvre
Contract Management Specialist 2
State Campus
Bldg. 12
Albany, NY 12226
United States
Ph: 518-457-5076
Fax:
patricia.lohrer-lefebvre@labor.ny.gov

Secondary contact:

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UI Call Center Support

Description

See Also