Transportation Services - Questions and Answers No.1

Agency:	Shelby County
State:	Tennessee
Type of Government:	State & Local
NAICS Category:	484121 - General Freight Trucking, Long-Distance, Truckload 541519 - Other Computer Related Services
Posted Date:	Apr 17, 2026
Due Date:	Apr 30, 2026
Solicitation No:	RFP 26-002-74
Original Source:	Please Login to View Page
Contact information:	Please Login to View Page
Bid Documents:	Please Login to View Page

Bid Title:

RFP 26-002-74 Questions and Answers No.1

Category:

Aging Commission

Status:

Open

Publish Date:

Friday, April 17, 2026 - 11:30am

Close Date:

04/30/2026 - 4:00pm

Contact Person:

Candace Jackson

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Shelby County

Tennessee

Lee Harris, Mayor

Questions & Answers

Issued: April 17, 2026

RFP #26-002-74

Transportation Services

(Aging Commission)

TO ALL PROSPECTIVE BIDDERS:

The following questions were submitted by potential bidders. Our answers are listed below in

red.

Could you please clarify the following details regarding the transportation needs for this bid:

1. The number of buses required Shelby County does not require buses or determine how many

vehicles are needed to perform the work. The vendor should describe how they plan to deliver the

service.

2. The type and size of buses (e.g., capacity, ADA accessibility, etc.) The vendor should describe

their capacity to meet ADA standards

3. Proposal Due Date: Can Shelby County confirm the correct proposal due date and time? The

RFP cover page and timeline state April 30, 2026 at 4:00 PM CST, while Section XI appears to

state April 27, 2026 at 4:00 PM CST. An addendum will be posted to correct page 27, XI. The

correct due date is April 30, 2026.

4. Historical Volume: Can the County provide historical trip volumes for Transportation and

Assisted Transportation by county, including Fayette, Lauderdale, Shelby, and Tipton, ideally by

month and by service type? The RFP identifies those four counties for scoring purposes, but we

do not see estimated service volume in the materials provided.

See Q6

5. Current Providers / Incumbents: Can the County identify the current incumbent provider or

providers for each county and service type? Must submit a public records request.

6. Current Rates: Can the County provide the current rates being paid for Transportation and

Assisted Transportation services, including any county-specific or service-specific pricing

differences?

Fayette

Avg Monthly Participants: 42 Avg Monthly trips: 872 Transportation

Rate: 7.99 per one way trip Assisted Transportation Rate: $8.39 per one way trip

Lauderdale Avg Monthly Participants: 26 Avg Monthly trips: 305 Transportation

Rate: 8.79 per one way trip Assisted Transportation Rate: No Vendor for Service

Shelby

Avg Monthly Participants: 89 Avg Monthly trips: 719 Transportation

Rate: 35.00 per one way trip

Assisted Transportation Rate: $75.00 per one way trip

Tipton

Avg Monthly Participants: 15 Avg Monthly trips: 172 Transportation

Rate: 13.50 per one way trip

Assisted Transportation Rate: $18.00 per one way

trip

There are few assisted transportation requests in any of the counties an average cannot be

provided. For FY 25/26 there have been 0 assisted transportation trips in Fayette, 0 assisted

transportation trips in Lauderdale, 92 assisted transportation trips in Shelby, and 0 assisted

transportation trips in Tipton.

7. Pricing Structure: Can the County clarify the desired pricing structure for proposals? For

example, should pricing be submitted on a per one-way trip basis, mileage basis, hourly basis,

zone basis, or another format? All transportation services are one way trips as stated in the

transportation services definition in RFP.

8. Award Structure: Can the County clarify the intended award structure? Is Shelby County seeking

one provider by county, one provider by service type, multiple awards, or a broader provider

pool arrangement across the four counties? The RFP notes a goal of contracting with a minimum

of one service provider for each service per county. The county is open to multiple providers or

a single provider in the Public Service Area (Fayette, Lauderdale, Shelby, Tipton counties) The

provider should propose the system and the pricing they would like to provide for the area. The

County would like to contract with a minimum of one service provider for each county served.

9. Vehicle / Accessibility Expectations: Are proposers expected to provide ambulatory service

only, wheelchair-accessible service only, or both? If both, can the County provide any estimate

of accessible trip demand? The proposers should propose the system and describe their capacity

to provide the services to seniors with varying capacities for ambulation. Volume has been

described by County for average monthly person and trip usage.

10. Assisted Transportation Definition: Can the County further clarify the expected level of

assistance for Assisted Transportation, including whether door-through-door, hand-to-hand,

escort into buildings, or other passenger assistance is required? The RFP defines Assisted

Transportation as including escort or other appropriate assistance for a person who has

difficulty using regular vehicular transportation. Assisted Transportation as described in the RFP

is inclusive of services or activities that provide or arrange for the travel cost of individuals from

one location to another. This service includes escort to other appropriate assistance for a person

who has difficulties (physical or cognitive) using regular vehicle transportation. It is expected

that the assistance needed will be determined by the individual assessing the services. The

escort would tailor their service to support the person based on their capacities and difficulties

(physical and cognitive).

12. Regarding Section VII (General Requirements) and Section IX (Scope of Work)

• Question: Would the County be interested in proposals from transportation brokers providing

cost-effective alternative solutions utilizing sedans and SUVs as a supplement for small-group

and individual "one-way trips" (e.g., for consumers with specific IEP or McKinney-Vento-

style needs) provided on an as-needed basis? The county welcomes proposals of all types that

would meet the transportation needs of seniors in Fayette, Lauderdale, Shelby and Tipton

counties.

• Question: If such alternative vehicles are accepted, will the County consider adjusting

specific vehicle or personnel requirements that are typically non-applicable to non-commercial

sedans (e.g., requirements for large-scale fire extinguishers or first aid kits sized for 10+

passengers), provided the vendor meets all other equivalent safety and certification standards?

The county does not require a specific vehicle type. Safety requirements must be met

regardless of the type of vehicle that is used.

13. Regarding Section XI (Proposal Submission) and Cost/Fees

• Question: To offer the most cost-effective solution, our pricing model utilizes a base fee plus

a per-mile fee rather than a traditional per-day or per-hour model. May proposers utilize this

"base + mileage" structure in the scorecard Excel file to ensure costs are evaluated

appropriately? Please describe your pricing model fully in your response to the proposal.

14. Regarding Historical Data and Current Contracting

• Question: To assist in providing competitive pricing, could the County provide the following

for the current or previous contract term:

1. Name of current contractor(s). Must submit a public records request.

2. Current contractor rates and a sample invoice. Rate by county previously described.

3. Monthly ridership and total trip mileage per month. Average utilization is previously

described; we don’t track mileage.

4. Average number of riders and average mileage per one-way trip. Average utilization is

previously described; we don’t track mileage.

Sincerely,

Signature on original file

Candace Jackson, Buyer

Purchasing Department

Shelby County Government

This page summarizes the opportunity, including an overview and a preview of the attached documents.

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Transportation Services - Questions and Answers No.1

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