Transcreation & Inclusive Community Support Services

Pierce County seeks qualified vendors to provide Transcreation and Inclusive Communications Support Services that promote equitable access to government programs, services, and civic engagement. These services are intended to ensure that County communications are culturally responsive, linguistically accurate, and accessible for diverse communities, including individuals with limited English proficiency, multilingual residents, and residents with varying literacy or communication needs.

This RFQ establishes a pool of contractors to support the development, review, adaptation, and enhancement of County communications across formats and departments.

Pierce County (hereinafter referred to as “the County”) is one of the most ethnically and linguistically diverse regions in Washington State. Federal civil rights laws, including Title VI of the Civil Rights Act of 1964 and the Americans with Disabilities Act (ADA), require recipients of federal financial assistance to take reasonable steps to ensure meaningful access to programs, services, and activities for individuals with Limited English Proficiency (LEP) and individuals with disabilities who require alternative communication methods. Guidance issued by the U.S. Department of Justice (DOJ) directs public entities to assess language assistance needs by considering factors such as the number and proportion of LEP individuals served, the frequency of contact with public programs, the nature and importance of the services provided, and available resources.

In alignment with federal, state, and local language access requirements, the County has prioritized inclusive communications as a core service area. The County is committed to ensuring that all residents, regardless of national origin, language spoken, literacy level, or ability, can fully access and benefit from the County’s essential public services. This RFQ reflects the County’s continued investment in language access infrastructure and seeks to expand the reach and impact of these services across departments.

This RFQ intends to operationalize language access obligations by establishing a pool of qualified language providers capable of delivering culturally responsive transcreation services.