Ticket Management System

Agency: State Government of Florida
State: Florida
Type of Government: State & Local
NAICS Category:
  • 541511 - Custom Computer Programming Services
  • 541519 - Other Computer Related Services
Posted Date: Apr 27, 2025
Due Date: Apr 26, 2026
Solicitation No: RFSQ-12457
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Description

Request for Statement of Qualifications Ticket Management System Department of Legal Affairs (DLA)
Advertisement Status: OPEN
Last Edit Date/Time: 04/26/2025, 05:48 AM
Advertisement Number: RFSQ-12457
Agency Advertisement Number: DLA RFQ 2024.13
Version Number: 1
Published Date/Time: 04/26/2025 05:48 AM
Start Date/Time: 04/26/2025 05:48 AM
End Date/Time:  04/26/2026 06:00 AM
Responses Open Date/Time: 05/24/2025 06:00 AM
Commodity Codes
Code Description
43231501 Helpdesk or call center software

The Florida Department of Legal Affairs, Office of the Attorney General (OAG), maintains a help desk ticket management system within HCL Notes and it is used by several business units (Human Resources, Information Technology, Finance, Purchasing, Contracts, Maintenance, Mail Room, Records, Print Shop, etc.).  The existing ticketing system was developed internally by OAG’s Information Technology business unit.  The OAG is searching for a responsive Respondent to provide a software product to replace the existing ticketing system. The proposed solution must be easy to use and able to assign requests to each unit’s staff members, and when complete, close out the ticket.

The number of users would depend on how the user is defined, i.e. is it the help desk staff or anyone who submits a ticket?  If it is anyone that submits a ticket, the potential number is 1,400.

Please direct all questions to:
Name: Amy Marshall
Phone: (850) 414-3415
Address: 107 West Gaines Street Tallahassee, FL 32399
Email: Amy.Marshall@myfloridalegal.com
Description Date/Time
DLA 2024.13 Ticket Management System Apr 26, 2025, 5:48:11 AM
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