Third Party Administrator Service for Liability Claims

The City of New Haven and the Board of Education (BOE) are issuing this Request for Proposals (RFP) to secure qualified third-party administrative services for the handling of Liability claims, including General Liability, Automobile Liability, Law Enforcement Liability, Public Official Liability, School Board Legal Liability, and Employment Practices Liability. The selected provider will be responsible for the intake, investigation, evaluation, reserving, and resolution of claims in accordance with applicable laws, established claims handling standards, and City-specific protocols.

The administrator will work in coordination with the City’s Corporation Counsel to ensure appropriate oversight of claim decisions, including reserve setting, settlement authority, denials, and litigation coordination. The provider will be expected to maintain consistent communication with the City, provide timely claim acknowledgments, and ensure all reporting requirements, including excess and regulatory reporting, are met.

These services will apply to all claims arising under policies effective from July 1, 2026, through June 30, 2027.