Therapy Services

REQUEST FOR PROPOSAL (RFP) #202601
THERAPY SERVICES
Issued by:
Kenosha County Department of Human Services
Service: PHYSICAL THERAPY, OCCUPATION THERAPY, AND SPEECH &
LANGUAGE PATHOLGY SERVICES
Division: Brookside Care Center
Proposal Information: Request for Proposal information may be accessed via VendorNet
https://vendornet.wi.gov/
Proposals must be submitted electronically via email no later than
10:00 AM (CST) May 7th, 2026, to single point of contact:
Monica Santos
monica.santos@kenoshacountywi.gov
Kenosha County Department of Human Services Mission Statement, encompassing the following Divisions:
Aging & Disability Services Public Health
Behavioral Health Veteran Services
Brookside Care Center Southeastern WI Workforce Development Board
Children & Family Services Willowbrook Assisted Living
Medical Examiner Workforce Development
To develop, coordinate, and administer a comprehensive network of services to children, youth, families, the elderly, and individuals
striving to cope with developmental disabilities, mental illness, and alcohol and drug problems; to preserve and strengthen families,
while protecting children from high-risk or abusive situations; to empower individuals and families to become law-abiding and
economically self-sufficient; to assure the delivery of public health services necessary to prevent disease; to protect, promote, and
preserve a healthy citizenry and environment; to advise and assist military veterans; to provide high quality nursing home services
to the elderly and medically disabled; to advocate on behalf of these constituencies on the local, state, and national level.
Kenosha County Department of Human Services - KCDHS
8600 Sheridan Rd. | Kenosha, WI 53143 | (262) 697-4554
https://www.kenoshacountywi.gov/151/Contracting-with-Human-Services

TABLE OF CONTENTS
I INTRODUCTION 1
II DEFINITIONS 1
III CALENDAR OF EVENTS 2
IV GENERAL INFORMATION 2
V SCOPE OF WORK & REQUIREMENTS 7
VI PROPOSAL DESIGN 13
VII RFP SUBMISSION 17
VIII EVALUATION & SELECTION 18
ATTACHMENTS
ATTACHMENT #1 - VENDOR/PROVIDER INFORMATION
ATTACHMENT #2 - ASSURANCES
ATTACHMENT #3 - ETHICS COMPLIANCE NOTICE
ATTACHMENT #4 - ETHICS COMPLIANCE ADDENDUM
ATTACHMENT #5 - DESIGNATION OF CONFIDENTIAL AND PROPIETARY INFORMATION
ATTACHMENT #6 - BUSINESS EXPERIENCE

KENOSHA COUNTY DEPARTMENT OF HUMAN SERVICES
BROOKSIDE CARE CENTER
Request for Proposal (RFP) #202601
Therapy Services
I INTRODUCTION
The County of Kenosha Wisconsin is seeking proposals for Physical Therapy, Occupational
Therapy, and Speech & Language Pathology Service operation at Brookside Care Center, 3506
Washington Road, Kenosha, WI 53144 with services commencing January 1st.
The Brookside Care Center community in Kenosha, WI consists of two facilities operated by
Kenosha County: Brookside Care Center and Willowbrook Assisted Living.
The Brookside Care Center is a skilled nursing facility licensed by the State of Wisconsin and is
named one of the top nursing homes in the nation by the U.S. and World News report. Brookside
is proud of the rich reputation it has in the Kenosha community of providing excellent care to
Kenosha County citizens in two distinct lines of service: short-term rehabilitation for those
residents recuperating from short term illnesses and injuries, and long-term care for those residents
who require support and care on a long term basis. We accept Medicare, Medicaid, private pay and
most insurances.
Adjacent to Brookside Care Center is Willowbrook Assisted Living. Willowbrook is a
community-based residential facility (CBRF) licensed by the State of Wisconsin. It is a smaller
community that provides support in a home-like environment for its residents. It opened in the
summary of 2018 with the mission to continue Kenosha County's history of delivering superb care
of its citizens.
Active patients (Maximum is 178 active residents) 154 Brookside and 24 Willowbrook
Location: 2 physical locations within the same campus setting (Brookside community)
Address: 3506 Washington Rd, Kenosha, WI 53144
This Request for Proposal (RFP) is being issued by the Kenosha County Department of Human
Services (KCDHS) to request competitive proposals from organizations that are interested in
providing Therapy Services, as further defined in this RFP.
II DEFINITIONS
County means the County of Kenosha Wisconsin
KCDHS means Kenosha County Department of Human Services & Brookside Care Center
Proposer/Provider/Contractor means a company or individual submitting a response to this RFP
RFP means Request for Proposal
State means the State of Wisconsin
Vendor Portal means the State of Wisconsin's Vendor Portal - VendorNet & eSupplier
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III CALENDAR OF EVENTS
This calendar is subject to change at the sole discretion of Kenosha County. All attempts will be
made to adhere to this calendar. However, due to circumstances beyond our control, it may be
necessary to modify the events and/or dates and times.
04/02/2026 Legal Notice of RFP published in Kenosha News
04/23/2026 Deadline for Questions by 2:00 PM CST
04/30/2026 Q & A Summary Posted to VendorNet
05/07/2026 Deadline for Proposals by 10:00 AM CST
1-4 weeks Evaluation Process
TBD Projected Interview Dates
TBD Service Implementation and Transition Period
01/01/2027 Intended Contract Start Date
IV GENERAL INFORMATION
The contract for this project will consist of this Request for Proposals document, the specification
documents and any associated exhibits, drawings, or additional documents, the Contractor's
proposal response with all required forms, any addenda that may be issued, any negotiated terms
and conditions, and a Kenosha County contract.
This contract is for a three (3) year term from 01/01/27 to 12/31/30 with option to be renewed for
additional one (1) year periods providing both parties agree to the extension under the condition
that the price may be renegotiated, and all other terms, conditions, and specifications remain the
same.
* Thoroughly examine the entire RFP. Closely review program description, specifications,
scope of work, schedule instructions and all other solicitation documents.
* Errors or Omissions - If a proposer discovers any significant ambiguity, error, conflict,
discrepancy, omission, or other deficiency in this RFP, the proposer should notify
immediately the RFP single point of contact of such error and request modification or
clarification of the RFP document.
* Questions - All questions must be emailed to the RFP Single Point of Contact.
* No phone calls, emails, or other correspondence to other County staff regarding this
procurement are permitted during the procurement process unless otherwise noted in
writing as required as part of the Solicitation process. Violation of these conditions
may be considered sufficient cause for automatic rejection of a Proposal. All oral
communications are unofficial.
* Check the website & VendorNet for future announcements, addenda, and other related
information prior to submitting the proposal by its due date.
* Proposers shall rely only on written responses issued by addenda. The summary of
applicable questions and answers (Q&A Summary) will be posted by an RFP Addenda via
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VendorNet. RFP Addendums posted via VendorNet must be signed and returned with your
proposal.
* Failure to respond to the requirements of the RFP in its entirety, including any addenda,
supplemental information or revisions may result in disqualification.
* KCDHS does not reimburse costs incurred in proposal preparation.
* Kenosha County may waive or permit cure of minor irregularities, or may reject any or all
proposals received, re-issue any or all parts of the RFP, adjust, cancel, or withdraw in part
or entirety the RFP, or extend the deadlines, if the proposals received are not in compliance
with the solicitation requirements.
* All material submitted by proposers become the property of Kenosha County upon
submission, and therefore, public information, following completion of all RFP and appeal
activities, and are subject to requirements of Wisconsin open records laws.
* As a Federal/State/County funded program, be aware that regulations may change during
program operation and the program design may be affected resulting in modification by
KCDHS. Request for Proposals are announced prior to the Division's budget being
finalized, and therefore are tentative, may be modified, and are contingent upon final
budget approvals.
* Non-Appropriation of Funds - If during the contract period, the appropriations that fund this
contract are changed by federal, state, or county board, action or any oversight committees'
action, the funding amount of this contract may change. Additionally, Purchaser reserves the
right to immediately terminate or cancel any contract in whole or in part without penalty due
to non-appropriation of funds.
* Contract renewals are determined solely by Kenosha County subject to applicable funding
requirements and department authorizations, availability of funds, satisfactory contract
performance, and when applicable, negotiation of renewal rates.
* Performance and Reporting Requirements: Contractors are required to comply with the
funding source requirements. Requirements may include submitting reports and attending
meetings with KCDHS representatives to review services, to assess progress &
performance, to identify barriers, and to determine if any corrective action measures are
necessary. It is the responsibility of the service provider to provide corrective action plans
and reports as needed.
* KCDHS reserves the right to negotiate changes in both reporting and billing requirements.
* KCDHS reserves the right to specify its individual reporting requirements.
* Data reporting requirements serve three purposes:
o Meet Federal and State reporting requirement,
o Provide information for program monitoring and management,
o Provide for component and program evaluation
* Contract Reimbursement Policy: It is the intent of KCDHS to reimburse the actual
approved costs or units of service provided under this RFP and reported each month.
Payments will depend on timeliness, accuracy of reporting, and the achievement of
quantitative and qualitative goals specified in the Program Description and Specifications
and as otherwise required or negotiated.
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* Contractors and KCDHS must comply with the applicable Office of Management and Budget
OMB Uniform Guidance (2 CFR 200), OMB circulars, and other federal and state laws and
regulations.
* To demonstrate the Contractor's financial capability, the County may require the
submission of some, or all the financial information detailed below. The Contractor must
provide the requested information within five (5) working days of the County's request,
unless such time period is otherwise extended at the sole discretion of the County.
o Audited Financial Statements for the Contractor's last three (3) fiscal years, including
as a minimum the Balance Sheet, Statement of Retained Earnings, Income Statement,
and any notes to the statements. If audited Financials are not available, a copy of the
most recent business income tax return and Pro-Forma (un-audited) Financial
Statements for the last three (3) years will be accepted.
o Annual Report (if applicable) - most current annual report.
o Audit/Fiscal Report - last completed fiscal year audit, completed by an independent
auditor, or the year-end financial reports if audits are not required, and a statement as
to why audits are not required.
* The County may require the submission of additional information such as:
o Excerpts of Personnel Policies to include Employee Benefits relating to time off
(vacation, sick, holidays, leave of absence, etc.)
o Organization Chart - organizational chart.
o Board of Directors (if applicable) - list of current Board of Directors and owners
identified by name with middle initial, position held on Board office, address,
employer, and occupation; and provide statement that Board members are 18 years of
age or older.
o Evidence of Board Approval (if applicable) - documentation stating that the
governing board has given its approval for the submittal of the proposal.
o County Employee Disclosure - list of all Kenosha County employees or former
employees to a wage, a salary or an independent consultant fee was paid during the
preceding 1 and 1/2 years.
o Licenses and Accreditations - information on current licenses and accreditations
held or required for staff and/or the organization.
* The County reserves the right, throughout the RFP Process and course of the Contract, to
request evidence of the Contractor's financial capability and their ability to perform or meet
all the standards and requirements.
* Kenosha County Policy on Ethics is included in this RFP as an Attachment and must be
signed and returned with your proposal.
* Proposals may be withdrawn by written notice received at any time before the exact time
set for receipt of Proposals.
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* Contracts resulting from this RFP will not be considered authorized until a contract compliant
copy of the insurance certificate is received by KCHDS.
* Current KCDHS insurance requirements
o Your agency should be listed as insured.
o Kenosha County should be listed as Certificate Holder
Worker's Compensation insurance as required by Wisconsin Statutes for all
employees engaged in work associated with this contract and employer's
liability insurance with a bodily injury per accident limit of liability of at least
$500,000, bodily injury by disease limit each employee of $500,000 and
bodily injury by disease policy limit of $500,000
Commercial general liability insurance for personal and bodily injury and
property damage against any claim(s) that might occur in carrying out this
contract, with liability coverage provided for therein in the minimum amount
of 1,000,000 per occurrence/ $2,000,000 annual aggregate for all types of
claims. The policy shall include an endorsement identifying Purchaser as
Additional Insured.
Comprehensive automobile liability insurance for all owned, non - owned and
hired vehicles that are used in carrying out the services of this contract, with
minimum one million dollars ($1,000,000) combined single limit for
automobile liability and property damage. Consistent with Wisconsin law, (s.
344.62, Wis.Stats.), it is mandatory that anyone operating a motor vehicle
shall have motor vehicle liability insurance and a copy of proof of insurance
available at all times. This policy shall include coverage for Purchaser for
liability arising out of the actions of Provider, whether by Additional Insured
endorsement or otherwise.
Excess or umbrella liability insurance in the amount of $5,000,000 per
occurrence and in the aggregate. Such excess or umbrella policy shall be
excess over the employer's liability, commercial general liability, and motor
vehicle insurance and coverage shall be provided as Follow From and shall
name Purchaser as Additional Insured.
Human Services Organization Professional Liability insurance with limits not
less than $2,000,000 per occurrence and annual aggregate, covering claims
alleging errors, oversight, or negligence pertaining to Provider's professional
services. This requirement applies if the Provider is a Human Services
Organization. Any applicable deductibles and/or retentions must be noted on
the Certificate of Insurance.
Medical Malpractice insurance with limits not less than $1,000,000 per
occurrence and $3,000,000 annual aggregate, covering claims alleging care-
related injuries, errors in treatment, medication errors, and misdiagnoses. This
requirement applies if the Provider is a medical professional. Any applicable
deductibles and/or retentions must be noted on the Certificate of Insurance.
Cyber Liability insurance with limits of not less than $1,000,000 for each
occurrence and an annual aggregate of $1,000,000 covering third-party claims
involving privacy violations, information security, information theft, damage
to or destruction of electronic information, intentional and/or unintentional
release of personal private information, alteration of electronic information,
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extortion, and network security. This requirement applies if the Provider has
access to or control over third-party personal private information.
Professional Liability Insurance with limits not less than $2,000,000 per
occurrence and annual aggregate, covering claims alleging errors, oversight,
or negligence pertaining to Provider's professional services. Any applicable
deductibles and/or retentions must be noted on the Certificate of Insurance.
* Conflict of Interest: Contractors awarded contracts under this RFP shall ensure the
establishment of written policies and employment rules and other safeguards to prevent,
and shall prevent, its employees, consultants, or agents from attempting to influence
Kenosha County officials, employees, or its various committees, commissions, workgroups,
departments, authorities, centers, services, consultants, agents, or members of the Kenosha
County Board of Supervisors, from using their public positions for purposes that are, or
give the appearance of being, motivated by a desire for private gain for themselves or others
with whom they have family, business, or other ties. Please note that it is a crime under Sec.
946.13 Wis. Stats., if any public official or employee shall, in his private capacity, negotiate
or bid for or enter into a contract in which he has private pecuniary interest, direct or
indirect, if at the same time he is authorized or required by law to participate in his capacity
as such officer or employee in the making of that contract or to perform in regard to that
contract some official function requiring the exercise of discretion on his part, nor shall any
official or employee, in his official capacity, participate in the making of a contract in
which he has a private pecuniary interest, direct or indirect, or perform in regard to that
contract some function requiring the exercise of discretion.
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V SCOPE OF WORK & REQUIREMENTS
Provider shall provide the following rehabilitation:
* Physical Therapy (PT) services
* Occupational Therapy (OT) services
* Speech-Language Pathology (SLP) services
* Management Services
o Provides education, consultation and management services ("Management Services") to the
Facilities' residents, staff, administration, certain family members,
health professionals and paraprofessionals.
THERAPY & MANAGEMENT SERVICES
Provider will provide therapy/therapies under the terms and conditions in accordance
with applicable state and federal law and regulations, professional Practice Acts and Code of
Ethics. Therapy services include, but are not limited to:
1. Initial screening of each resident upon admission to the Facilities and upon change of
condition or as requested by nursing staff in an effort to identify problems or concerns
which may warrant further treatment or evaluation. This evaluation will be performed
within applicable Medicare, Medicaid, or other payor source guidelines.
2. Participation by appropriate rehab representative in the interdisciplinary assessment and
care planning process for rehab clients to include:
a. Provision of information needed for completion of Sections O of the Minimum Data Set
b. Provider will provide information need for completion of Section GG on the MDS.
b. Participation in Medicare and care planning meetings for rehab residents consisting of a
qualified representative of Provider choice
c. Representation at any other facility meetings deemed important by facility including stand
up, restorative rounds, department head meetings, etc.
3. Provision of a home assessment for appropriate residents.
4. State and federal survey consultations with respect to Therapy Services provided including
focused consultation and conditions of participation for skilled nursing facilities
and appropriate therapy areas.
CLINICAL PROGRAM COMPONENTS
All therapy programs shall include:
- Comprehensive initial evaluations upon admission to the facility and upon change of condition or
as requested.
- Development of individualized treatment plans with measurable goals
- Regular progress assessments for completion of required sections within the MDS
- Interdisciplinary team collaboration and care coordination
- Family education and caregiver training programs
- Discharge planning and community reintegration services
- Fall prevention and balance training programs
- Pain management techniques
- Orthopedic and neurological rehabilitation programs
- Inservices regarding topics pertinent to therapy services
- 40 hours/month of non-charged time for facility requested meetings.
STAFFING REQUIREMENTS
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The provider shall maintain sufficient licensed/registered therapy personnel to meet all resident
needs and regulatory requirements. Staffing provisions shall include:
Professional Qualifications
- All therapists must hold current Wisconsin state licensure in their respective disciplines
- Therapy assistants must maintain appropriate certifications and work under licensed therapist
supervision
- Staff must demonstrate experience in geriatric rehabilitation and long-term care settings
- Specialized certifications in areas such as dysphagia management, lymphedema treatment, or
dementia care are required for designated positions
- Background checks, etc
Coverage Requirements
- Provision of therapy services six days per week as clinically indicated
- Minimum on-site coverage of 8 hours per day Monday through Friday
- Weekend and holiday coverage based on resident acuity and treatment needs
- On-call availability for urgent evaluations and consultations
- Guaranteed response times for new referrals and physician orders
- Contingency staffing plans to ensure no interruption in services due to staff absence
OPERATIONAL REQUIREMENTS
Documentation and Medical Records
The provider shall maintain comprehensive clinical documentation including:
- Electronic documentation capabilities compatible with County of Kenosha, WI systems
- Real-time progress note entry and treatment documentation
- Medicare-compliant assessment tools and outcome measures
- Integration with facility medical records and care planning systems
- Quality assurance reviews and documentation audits
- Compliance with HIPAA privacy and security requirements
Equipment and Supplies
The provider shall provide:
- All necessary therapeutic equipment including but not limited to parallel bars, treatment tables,
and exercise equipment
- Modality equipment such as ultrasound, electrical stimulation, and thermal agents
- Adaptive equipment and assistive devices for resident use
- Maintenance and calibration of all therapy equipment
- Inventory management systems for supplies and disposables
- Technology solutions for treatment planning and outcome tracking
BILLING AND REVENUE CYCLE MANAGEMENT
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