Temporary Staffing Services for Austin 311 and AE Utility

Agency: City of Austin
State: Texas
Type of Government: State & Local
NAICS Category:
  • 561320 - Temporary Help Services
Posted Date: Aug 28, 2026
Due Date: Sep 24, 2026
Solicitation No: RFP 1100 MTL3006
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Description


Solicitation Details
Type:
Request For Proposals (RFP)

Status: Open
Solicitation Number: RFP 1100 MTL3006
Description: Temporary Staffing Services for Austin 311 and AE Utility
Summary: Temporary Staffing Services for the Contact Centers
Basic Information
Contact Information
Authorized Contact Names:
Solicitation Specific
Questions:

Melissa Le

(512) 974-1768

melissa.le@austintexas.gov
Small Minority Business
Resources Questions:

Johnathan Williams

(512) 9741295
smbrcompliancedocuments@austintexas.gov
Dates & Times
Important Solicitation Dates:

Solicitation Published:
08/03/2026 07:20 AM

Response Due:

Prior to 09/24/2026, 02:00 PM

Response Opening:

09/24/2026, 03:00 PM
Special Notes
Special Notes:
None Available

Attachments
Packet Download Files

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Download All Files


File Description Type Date
Addendum 3 pdf 08/28/2026 Download
Addendum 2 pdf 08/14/2026 Download
Addendum 1 pdf 08/07/2026 Download
Cover Page v3 pdf 08/28/2026 Download
Solicitation Instructions docx 08/03/2026 Download
Terms and Conditions docx 08/03/2026 Download
General Offer and Certifications docx 08/03/2026 Download
Scope of Work V1 pdf 08/14/2026 Download
Price Sheet xlsx 08/03/2026 Download
FACTA Affidavit of Compliance pdf 08/03/2026 Download
Austin Energy Data Handling Controls pdf 08/03/2026 Download
Network Connection Agreement pdf 08/03/2026 Download
Policies Acknowledgements and Guidelines pdf 08/03/2026 Download
City of Austin Telework Standards pdf 08/03/2026 Download
Service Level Assessment (SLA) Sample Scorecard xlsx 08/03/2026 Download
Job Descriptions pdf 08/03/2026 Download
Commodities
Associated Commodities
Description Code
Employment Agency and Search Firm Services (Includ 96130
Trade Summary
Description Category Code
Employment Agency And Search Firm Services (Includ Non-professional 96130
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