Telecom Audit

The scope of work for this RFP is to deliver a thorough Telecommunications Audit focused on cellular billing contracts, telephony circuits (landlines), internet circuits, and proper utilization of the California Network and Telecommunications (CALNET) Program. The goal is to drive cost savings and enhance compliance, efficiency, and overall service delivery to meet the needs of County of Sacramento departments and constituents. This RFP seeks qualified vendors capable of providing the expertise needed to perform an actionable audit that ultimately leads to significant cost savings and telecommunications efficiencies. The awarded vendor will be expected to work with the County’s Department of Technology (DTech) to ensure all requirements are met, including providing detailed recommendations aimed at reducing costs, increasing efficiencies, and ensuring regulatory compliance.

The County's contracting authority for amendments, renewals, replacement etc. cannot be disrupted during the audit process.

The awarded vendor will be responsible for providing a Summary of Recommendations and an Implementation Plan which includes a prioritized list of actionable recommendations for cost savings across all areas assessed, and estimated savings for each suggestion with emphasis on both short-term and long-term strategies for implementation. In addition, the awarded vendor will establish metrics and Key Performance Indicators (KPIs) to evaluate the success of implemented changes and suggest any follow-up review schedules to ensure ongoing compliance and efficiency in telecom expenditures, and practices.

The County seeks a fixed price contract. It is the expectation of the County that the proposed pricing will be highly competitive.

Objectives include:

• Evaluate current telecom expenses to identify opportunities for cost savings such as unnecessary charges and/or better pricing options that could significantly reduce expenditures while maintaining standards.

• Develop recommendations for optimizing current contracts and service providers. Review existing contracts with telecom providers to ensure compliance with terms and conditions. This includes verifying that the County is receiving the services as promised and that there are no hidden fees.

• Ensure compliance with State and Federal regulations, including the California Public Utilities Commission (CPUC) regulations and Federal Communications Commission (FCC) requirements.

• Provide strategic recommendations for future telecom needs based on current and anticipated growth. This proactive approach will help the County budget effectively.