Taxicab Services at Phoenix Sky Harbor International Airport 2.0

The City of Phoenix invites sealed proposals to provide taxicab services for a four-year contract term, with one two-year option to extend commencing on or about February 1, 2027 , in accordance with the specifications and provisions contained herein or the “Effective Date” which is upon award by City Council, conditioned upon signature and recording by the City Clerk’s department, as required by the Phoenix City Code, whichever is later.

This Solicitation is available through the City’s Procurement Portal. For technical support issues related to the Procurement Portal, Offeror may use the support bubble on the bottom right, or email procurement-support@opengov.com for any assistance. For other issues related to this Solicitation, please contact the Procurement Officer listed under Contact Information.

Notwithstanding the foregoing, this Agreement will terminate upon the earliest occurrence: by reaching the end of the term, including any extensions exercised, or termination pursuant to the provisions of this Agreement.

The City of Phoenix (City) Aviation Department (Aviation) is seeking responses from qualified Respondents to provide additional taxicab services at Phoenix Sky Harbor International Airport (Airport or PHX). The City intends to award two (2) contracts for a fleet of thirty-five (35) vehicles each. The Successful Respondents will enter into Agreement(s) (Contract(s) or Agreement(s)) with the City, a copy of the draft Agreement is attached as Attachment F.

The City encourages competition in all of its solicitations. The City’s desired outcomes from this solicitation process are to:

• Provide passengers with high-quality transportation services twenty-four hours per day, seven (7) days a week, including holidays
• Incorporate the Airport's sustainability initiatives
• Increase opportunity for local and small business participation
• Provide high-quality customer service and accessible transportation options for passengers with disabilities
• Incorporate new technologies, including new security and payment options
• Select Respondents, including their joint venture partner(s) (if any), who have experience in the successful operation of taxicab services operations
• Select Respondents based on a number of factors, including Respondents’ ability to provide the highest quality customer service, safety, and convenience to the traveling public, in addition to the expectation of reasonable revenues

Selection will be based on the entire Response and the Evaluation Criteria. All Respondents must demonstrate not only taxicab service experience and financial capability , but also demonstrate experience and capability to provide customer service initiatives that will enhance the customer experience.