Survey Software Solution

H-GAC is soliciting proposals from qualified and eligible entities to provide a survey software solution that enables the Gulf Coast Workforce Board to efficiently collect, analyze, and report on customer feedback. The software will be deployed across various groups within the workforce system to gather insights into customer satisfaction, identify areas for improvement, and enhance overall service quality. This solution must integrate with existing systems, ensure data security compliance, and provide a user-friendly interface for administration and reporting.

The Houston-Galveston Area Council (H-GAC) is the region-wide voluntary association of 133 local governments and local elected officials in the 13-county Gulf Coast Planning region of Texas. Local elected officials organized H-GAC in 1966 after authorization by State enabling legislation. Its service area is 12,500 square miles and includes more than 7-million residents. H-GAC is governed by a 36-member Board of Directors composed of local elected officials, who serve on the governing bodies of member local governments. All H-GAC programs are carried out under the policy direction of its Board of Directors.

H-GAC's mission is to facilitate cooperation among local governments, supporting the region's orderly development and ensuring the safety and well-being of its residents. H-GAC serves as the fiscal and administrative agent for the Gulf Coast Workforce Board. In this role, H-GAC is responsible for issuing procurements, managing local, state, and federal grant funds, ensuring compliance with relevant laws, addressing audit findings, preparing financial reports, and providing technical assistance to subrecipients on fiscal issues. H-GAC is the primary contact for fiscal and administrative matters, operating under the guidance of the Gulf Coast Workforce Board.

The Gulf Coast Workforce Board, hereinafter referred to as GCWB or the “Board”, is a workforce development organization established under Section 2308.253 of the Texas Government Code, Workforce Investment Act of 1998 and its replacement, the Workforce Innovation and Opportunity Act (WIOA) Public Law 113 Sec. 107 (29 USC 3122). GCWB serves as the governing body for the public workforce system for the 13-county area of the Gulf Coast region of Texas.

The Gulf Coast Workforce Board and its operating affiliate Workforce Solutions together are the public workforce system in the 13-county Houston-Galveston region. Workforce Solutions help employers meet their human resource needs and individuals build careers, so both can compete in the global economy.

Workforce Solutions serves 300,000 to 400,000 people annually and more than 25,000 employers through 28 local career offices, an Employer Service division, and a consortium of adult education providers. Workforce Solutions offers a range of services to help employers find and hire the best candidates for their job openings, develop new or current employees, and get human resources technical advice. Workforce Solutions helps individuals get a job, keep a job, or get a better job with job search assistance, job referrals and placement, career planning, and financial assistance for those who are eligible. For more information about the Gulf Coast Workforce Board and Workforce Solutions, visit http://wrksolutions.com. The Houston-Galveston Area Council, the fiscal agent for the Gulf Coast Workforce Board, is issuing this Solicitation on behalf of the Board and Workforce Solutions.