Surveillance Cameras for Satellite Tax Collector's Office

The County of San Mateo Treasurer-Tax Collector’s Office (TTC) is seeking proposals from qualified vendors for the design and installation of a high-definition surveillance camera system. This system will be acquired for the TTC’s new 650-square-foot satellite office located within the North County Wellness Center (NCWC) in South San Francisco, California. As one of several departments in this new NCWC, the TTC requires a localized, high-security solution tailored specifically to its operational footprint.

This new satellite location is a critical touchpoint for public service, enabling taxpayers to pay property tax bills in person. Because this site will facilitate the collection and processing of significant sums of currency, checks, and electronic payments, a robust and reliable surveillance infrastructure is desired. The primary goal of this procurement is to acquire a surveillance camera system that will allow the office to support its mission at the most advantageous cost and not include ongoing reoccurring costs beyond initial procurement.

The NCWC site joins our primary Redwood City office location and our second satellite location in Half Moon Bay. We are looking for a partner capable of delivering a modern, scalable system that meets the rigorous security standards necessary for a high-volume financial collection environment.

The Treasurer-Tax Collector is dedicated to courteously providing the highest level of customer service in an efficient, consistent and professional manner while providing accurate information, collecting property taxes, investing responsibly and safeguarding taxpayer dollars for the residents of the County.

In order to support our general mission in this new space, the TTC through this RFP is seeking for qualified proposers to submit bids for a surveillance camera system that accomplishes the following goals:

1. Provide high-definition coverage capable of resolving fine details at the point of transaction.
2. The ideal system will be a high-quality, "buy-once" solution that avoids added burden of ongoing monthly cloud licensing or per-camera software subscriptions.
3. The system must be robust enough to operate independently with reliable on-site or County managed storage that ensures no gaps in footage during network fluctuations.
4. The TTC would favor proposers who provide locally hosted Video Management Software (VMS) or "one-time" license models over SaaS models.