Supplemental Call Center Support Services
| Agency: | Lansing Board of Water & Light |
|---|---|
| State: | Michigan |
| Type of Government: | State & Local |
| NAICS Category: |
|
| Posted Date: | Jul 31, 2026 |
| Due Date: | Aug 14, 2026 |
| Solicitation No: | 202607317701 |
| Original Source: | Please Login to View Page |
| Contact information: | Please Login to View Page |
| Bid Documents: | Please Login to View Page |
Description
Bid Information
| Type | Request for Proposal (RFP) - Sealed |
| Status | Issued |
| Number | 202607317701 (Supplemental Call Center Support Services) |
| Issue Date & Time | 7/31/2026 09:52:29 AM (ET) |
| Close Date & Time | 8/14/2026 02:00:00 PM (ET) |
| Question Cut Off Date | 8/11/2026 02:00:00 PM (ET) |
| Notes |
Notice to Bidders:
Sealed Proposals in response to this Request for Proposal (“RFP”) will be received by the Board of Water and Light (“BWL”) for furnishing of Supplemental Call Center Support Services.
Proposals must be in full accordance with the enclosed Scope of Work.
Proposals must be submitted through IonWave. Proposals received via e-mail will not be accepted.
The BWL reserves the right to reject any or all Proposals, waive irregularities or technicalities in any Proposal, and accept any Proposal in whole or in part, which in the opinion of the BWL, is in its best interest. The BWL does not limit the methods or factors to be used for evaluation.
|
| Name | Nikki Bradshaw |
| Address |
1110 South Pennsylvania Ave.
Lansing, MI 48912 USA |
| Phone | |
| Fax | |
| nikki.bradshaw@lbwl.com |
Bid Documents
| Document name | Format | ||
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Bid Invitation
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Acrobat / PDF | BINVAVL | 9572991 |
Bid Attachments
| File Name | Description | File Size | ||
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| Sworn_and_Notarized_Affidavit_of_Compliance_-_Iran_Economic_Sanctions_Act_Revised_May_2018.pdf (please login to view this document) | Iran Economic Sanctions Act Form | 213 KB | 353443 | 3936688 |
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Supplier Bid Response Tutorial.pdf
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Bid Responses Tutorial | 1.34 MB | 353443 | 4238646 |
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iPayables User Guide.pdf
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iPayables User Guide | 2.02 MB | 353443 | 4919130 |
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Instructions to Bidders.doc
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Instructions to bidders | 47 KB | 353443 | 7569325 |
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BWL Call Center Support Services.docx
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Scope of Work | 193 KB | 353443 | 7569329 |
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Pricing template.docx
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Pricing Sheet | 13 KB | 353443 | 7569330 |
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Terms and Conditions for Services_Approved Jan 2026.docx
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Terms and Conditions for Services | 43 KB | 353443 | 7569332 |
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See Also
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BID # BID DOCUMENTS OPEN BID DATE & TIME BID DESCRIPTION Buyer 8897
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General Information Document ID RFP-313-260000002603-1 Status Open Description English Learner Program Support -
State of Michigan
Due by 9/28/2026
* Disclaimer: This website provides information about bids, requests for proposals (RFPs), or requests for qualifications (RFQs) for convenience only and does not serve as an official public notice. Individuals who wish to respond to or inquire about bids, RFPs, or RFQs should contact the relevant government department directly.