Supervised Visitation

REQUEST FOR PROPOSAL (RFP) #202603
SUPERVISED VISITATION
Issued by:
Kenosha County Department of Human Services
Service: SUPERVISED VISITATION
Division: DCFS
Division of Children & Family Services
Proposal Information: Request for Proposal information may be accessed via VendorNet
https://vendornet.wi.gov/
Proposals must be submitted electronically via email no later than
10:00 AM (CST) June 30th, 2026, to single point of contact:
Monica Santos
Contract Specialist
monica.santos@kenoshacountywi.gov
Kenosha County Department of Human Services Mission Statement, encompassing the following Divisions:
Aging & Disability Services Public Health
Behavioral Health Veteran Services
Brookside Care Center Southeastern WI Workforce Development Board
Children & Family Services Willowbrook Assisted Living
Medical Examiner Workforce Development
To develop, coordinate, and administer a comprehensive network of services to children, youth, families, the elderly, and individuals
striving to cope with developmental disabilities, mental illness, and alcohol and drug problems; to preserve and strengthen families,
while protecting children from high-risk or abusive situations; to empower individuals and families to become law-abiding and
economically self-sufficient; to assure the delivery of public health services necessary to prevent disease; to protect, promote, and
preserve a healthy citizenry and environment; to advise and assist military veterans; to provide high quality nursing home services
to the elderly and medically disabled; to advocate on behalf of these constituencies on the local, state, and national level.
Kenosha County Department of Human Services - KCDHS
8600 Sheridan Rd. | Kenosha, WI 53143 | (262) 697-4554
https://www.kenoshacountywi.gov/151/Contracting-with-Human-Services

TABLE OF CONTENTS
I INTRODUCTION 1
II DEFINITIONS 1
III CALENDAR OF EVENTS 1
IV GENERAL INFORMATION 2
V PROGRAM DESCRIPTION & SPECIFICATIONS/SCOPE OF WORK 6
VI PROPOSAL DESIGN 10
VII RFP SUBMISSION 14
VIII EVALUATION & SELECTION 15
ATTACHMENTS
ATTACHMENT #1 - VENDOR/PROVIDER INFORMATION
ATTACHMENT #2 - ASSURANCES
ATTACHMENT #3 - ETHICS COMPLIANCE NOTICE
ATTACHMENT #4 - ETHICS COMPLIANCE ADDENDUM
ATTACHMENT #5 - DESIGNATION OF CONFIDENTIAL AND PROPIETARY INFORMATION
ATTACHMENT #6 - BUSINESS EXPERIENCE
OTHER ATTACHMENTS
ATTACHMENT EXCEL - BUDGET WORKSHEET

KENOSHA COUNTY DEPARTMENT OF HUMAN SERVICES
Division of Children & Family Services
Request for Proposal (RFP) #202603
Supervised Visitation
I INTRODUCTION
This Request for Proposal (RFP) is being issued by the Kenosha County Department of Human
Services (KCDHS) to request competitive proposals from organizations that are interested in
providing Supervised Visitation, as further defined in this RFP.
II DEFINITIONS
County means the County of Kenosha Wisconsin
KCDHS means Kenosha County Department of Human Services
Proposer/Provider/Contractor means a company or individual submitting a response to this RFP
RFP means Request for Proposal
State means the State of Wisconsin
Vendor Portal means the State of Wisconsin's Vendor Portal - VendorNet & eSupplier
III CALENDAR OF EVENTS
This calendar is subject to change at the sole discretion of Kenosha County. All attempts will be
made to adhere to this calendar. However, due to circumstances beyond our control, it may be
necessary to modify the events and/or dates and times.
06/03/2026 Public Notice of RFP & RFP Posted Online
06/16/2026 Deadline for Questions by 2:00 PM CST
06/19/2026 Q & A Summary Posted to VendorNet (if applicable)
06/30/2026 Deadline for Proposals by 10:00 AM CST
1-4 weeks Evaluation Process
TBD Projected Interview Dates
TBD Service Implementation and Transition Period
01/01/2027 Intended Contract Start Date
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IV GENERAL INFORMATION AND REQUIREMENTS
The contract for this project will consist of this Request for Proposals document, the specification
documents and any associated exhibits, drawings, or additional documents, the Contractor's
proposal response with all required forms, any addenda that may be issued, any negotiated terms
and conditions, and a Kenosha County contract.
This contract is for a one (1) year term from 01/01/27 to 12/31/27 with option to be renewed for
four (4) additional one (1) year periods providing both parties agree to the extension under the
condition that the price may be renegotiated, and all other terms, conditions, and specifications
remain the same.
* Thoroughly examine the entire RFP. Closely review program description, specifications,
scope of work, schedule instructions and all other solicitation documents.
* Errors or Omissions - If a proposer discovers any significant ambiguity, error, conflict,
discrepancy, omission, or other deficiency in this RFP, the proposer should notify
immediately the RFP single point of contact of such error and request modification or
clarification of the RFP document.
* Questions - All questions must be emailed to the RFP Single Point of Contact.
* No phone calls, emails, or other correspondence to other County staff regarding this
procurement are permitted during the procurement process unless otherwise noted in
writing as required as part of the Solicitation process. Violation of these conditions
may be considered sufficient cause for automatic rejection of a Proposal. All oral
communications are unofficial.
* Check the website & VendorNet for future announcements, addenda, and other related
information prior to submitting the proposal by its due date.
* Proposers shall rely only on written responses issued by addenda. The summary of
applicable questions and answers (Q&A Summary) will be posted by an RFP Addenda via
VendorNet. RFP Addendums posted via VendorNet. Addenda(s) should be reviewed,
signed and returned with your proposal.
* Failure to respond to the requirements of the RFP in its entirety, including any addenda,
supplemental information or revisions may result in disqualification.
* KCDHS does not reimburse costs incurred in proposal preparation.
* Kenosha County may waive or permit cure of minor irregularities, or may reject any or all
proposals received, re-issue any or all parts of the RFP, adjust, cancel, or withdraw in part
or entirety the RFP, or extend the deadlines, if the proposals received are not in compliance
with the solicitation requirements.
* All material submitted by proposers become the property of Kenosha County upon
submission, and therefore, public information, following completion of all RFP and appeal
activities, and are subject to requirements of Wisconsin open records laws.
* As a Federal/State/County funded program, be aware that regulations may change during
program operation and the program design may be affected resulting in modification by
KCDHS. Request for Proposals are announced prior to the Division's budget being
finalized, and therefore are tentative, may be modified, and are contingent upon final
budget approvals.
* Non-Appropriation of Funds - If during the contract period, the appropriations that fund this
contract are changed by federal, state, or county board, action or any oversight committees'
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action, the funding amount of this contract may change. Additionally, Purchaser reserves the
right to immediately terminate or cancel any contract in whole or in part without penalty due
to non-appropriation of funds.
* Contract renewals are determined solely by Kenosha County subject to applicable funding
requirements and department authorizations, availability of funds, satisfactory contract
performance, and when applicable, negotiation of renewal rates.
* Performance and Reporting Requirements: Contractors are required to comply with the
funding source requirements. Requirements may include submitting reports and attending
meetings with KCDHS representatives to review services, to assess progress &
performance, to identify barriers, and to determine if any corrective action measures are
necessary. It is the responsibility of the service provider to provide corrective action plans
and reports as needed.
* KCDHS reserves the right to negotiate changes in both reporting and billing requirements.
* KCDHS reserves the right to specify its individual reporting requirements.
* Data reporting requirements serve three purposes:
o Meet Federal and State reporting requirement,
o Provide information for program monitoring and management,
o Provide for component and program evaluation
* Contract Reimbursement Policy: It is the intent of KCDHS to reimburse the actual
approved costs or units of service provided under this RFP and reported each month.
Payments will depend on timeliness, accuracy of reporting, and the achievement of
quantitative and qualitative goals specified in the Program Description and Specifications
and as otherwise required or negotiated.
* Contractors and KCDHS must comply with the applicable Office of Management and Budget
OMB Uniform Guidance (2 CFR 200), OMB circulars, and other federal and state laws and
regulations.
* To demonstrate the Contractor's financial capability, the County may require the
submission of some, or all the financial information detailed below. The Contractor must
provide the requested information within five (5) working days of the County's request,
unless such time period is otherwise extended at the sole discretion of the County.
o Audited Financial Statements for the Contractor's last three (3) fiscal years, including
as a minimum the Balance Sheet, Statement of Retained Earnings, Income Statement,
and any notes to the statements. If audited Financials are not available, a copy of the
most recent business income tax return and Pro-Forma (un-audited) Financial
Statements for the last three (3) years will be accepted.
o Annual Report (if applicable) - most current annual report.
o Audit/Fiscal Report - last completed fiscal year audit, completed by an independent
auditor, or the year-end financial reports if audits are not required, and a statement as
to why audits are not required.
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* The County may require the submission of additional information such as:
o Excerpts of Personnel Policies to include Employee Benefits relating to time off
(vacation, sick, holidays, leave of absence, etc.)
o Organization Chart - organizational chart.
o Board of Directors (if applicable) - list of current Board of Directors and owners
identified by name with middle initial, position held on Board office, address,
employer, and occupation; and provide statement that Board members are 18 years of
age or older.
o Evidence of Board Approval (if applicable) - documentation stating that the
governing board has given its approval for the submittal of the proposal.
o County Employee Disclosure - list of all Kenosha County employees or former
employees to a wage, a salary or an independent consultant fee was paid during the
preceding 1 and 1/2 years.
o Licenses and Accreditations - information on current licenses and accreditations
held or required for staff and/or the organization.
* The County reserves the right, throughout the RFP Process and course of the Contract, to
request evidence of the Contractor's financial capability and their ability to perform or meet
all the standards and requirements.
* Kenosha County Policy on Ethics is included in this RFP as an Attachment and must be
signed and returned with your proposal.
* Proposals may be withdrawn by written notice received at any time before the exact time
set for receipt of Proposals.
* Contracts resulting from this RFP will not be considered authorized until a contract compliant
copy of the insurance certificate is received by KCHDS.
* Current KCDHS insurance requirements
o Your agency should be listed as insured.
o Kenosha County should be listed as Certificate Holder
Worker's Compensation insurance as required by Wisconsin Statutes for all
employees engaged in work associated with this contract and employer's
liability insurance with a bodily injury per accident limit of liability of at least
$500,000, bodily injury by disease limit each employee of $500,000 and
bodily injury by disease policy limit of $500,000
Commercial general liability insurance for personal and bodily injury and
property damage against any claim(s) that might occur in carrying out this
contract, with liability coverage provided for therein in the minimum amount
of 1,000,000 per occurrence/ $2,000,000 annual aggregate for all types of
claims. The policy shall include an endorsement identifying Purchaser as
Additional Insured.
Comprehensive automobile liability insurance for all owned, non - owned and
hired vehicles that are used in carrying out the services of this contract, with
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minimum one million dollars ($1,000,000) combined single limit for
automobile liability and property damage. Consistent with Wisconsin law, (s.
344.62, Wis.Stats.), it is mandatory that anyone operating a motor vehicle
shall have motor vehicle liability insurance and a copy of proof of insurance
available at all times. This policy shall include coverage for Purchaser for
liability arising out of the actions of Provider, whether by Additional Insured
endorsement or otherwise.
Excess or umbrella liability insurance in the amount of $5,000,000 per
occurrence and in the aggregate. Such excess or umbrella policy shall be
excess over the employer's liability, commercial general liability, and motor
vehicle insurance and coverage shall be provided as Follow From and shall
name Purchaser as Additional Insured.
Human Services Organization Professional Liability insurance with limits not
less than $2,000,000 per occurrence and annual aggregate, covering claims
alleging errors, oversight, or negligence pertaining to Provider's professional
services. This requirement applies if the Provider is a Human Services
Organization. Any applicable deductibles and/or retentions must be noted on
the Certificate of Insurance.
Medical Malpractice insurance with limits not less than $1,000,000 per
occurrence and $3,000,000 annual aggregate, covering claims alleging care-
related injuries, errors in treatment, medication errors, and misdiagnoses. This
requirement applies if the Provider is a medical professional. Any applicable
deductibles and/or retentions must be noted on the Certificate of Insurance.
Cyber Liability insurance with limits of not less than $1,000,000 for each
occurrence and an annual aggregate of $1,000,000 covering third-party claims
involving privacy violations, information security, information theft, damage
to or destruction of electronic information, intentional and/or unintentional
release of personal private information, alteration of electronic information,
extortion, and network security. This requirement applies if the Provider has
access to or control over third-party personal private information.
Professional Liability Insurance with limits not less than $2,000,000 per
occurrence and annual aggregate, covering claims alleging errors, oversight,
or negligence pertaining to Provider's professional services. Any applicable
deductibles and/or retentions must be noted on the Certificate of Insurance.
Conflict of Interest: Contractors awarded contracts under this RFP shall ensure the establishment of
written policies and employment rules and other safeguards to prevent, and shall prevent, its
employees, consultants, or agents from attempting to influence Kenosha County officials, employees,
or its various committees, commissions, workgroups, departments, authorities, centers, services,
consultants, agents, or members of the Kenosha County Board of Supervisors, from using their public
positions for purposes that are, or give the appearance of being, motivated by a desire for private gain
for themselves or others with whom they have family, business, or other ties. Please note that it is a
crime under Sec. 946.13 Wis. Stats., if any public official or employee shall, in his private capacity,
negotiate or bid for or enter into a contract in which he has private pecuniary interest, direct or indirect,
if at the same time he is authorized or required by law to participate in his capacity as such officer or
employee in the making of that contract or to perform in regard to that contract some official function
requiring the exercise of discretion on his part, nor shall any official or employee, in his official
capacity, participate in the making of a contract in which he has a private pecuniary interest, direct or
indirect, or perform in regard to that contract some function requiring the exercise of discretion.
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V PROGRAM DESCRIPTION & SPECIFICATIONS/SCOPE OF WORK
Kenosha County, WI Department of Child and Family Services (DCFS) seeks a qualified provider
to deliver comprehensive supervised visitation services for court-ordered visitation between
children placed in out of home care and their biological parents, siblings, and other approved
family members. Services shall ensure child safety, promote positive family connections, and
provide accurate documentation to support the child's permanency and well-being. The visitation
worker's primary job is to supervise, protect, observe, and document the interactions between the
children and their family members. Visitation workers directly communicate with
the KCDCFS case workers, foster parents, attorneys, courts, counselors, and significant others.
SERVICE OVERVIEW
* Services shall be delivered in accordance with Wisconsin state regulations, DCFS policies,
and best practices for child welfare visitation programs.
* Ensure the safety and emotional well-being of children during family contact.
* Support healthy and appropriate parent-child and sibling interactions.
* Maintain and strengthen family bonds while case goals are pursued.
* Provide timely and objective documentation to assist courts and caseworkers in assessing
family progress.
* Deliver services in a trauma-informed, culturally responsive, and
developmentally appropriate manner.
* Provide professional supervised visitation services designed to maintain and strengthen
parent-child relationships
PROGRAM COMPONENTS AND REQUIREMENTS
Visitation Services Structure
The contractor shall provide the following visitation service modalities:
1. Center-based supervised visitation in a secure, child-friendly facility environment
2. Community-based supervised visitation in approved public settings
3. Home-based supervised visitation when appropriate and authorized by DCFS
4. Virtual visitation support and monitoring when circumstances require remote contact
5. Sibling visitation coordination for separated children in care
6. Extended family visitation facilitation as authorized by case plans
7. Services available for an initial visitation within five (5) days from the date of referral
Staffing Requirements
The provider shall maintain adequate staffing levels with professionals meeting the following
qualifications:
1. Visitation supervisors with bachelor's degrees in social work, psychology, human services, or
related fields
2. Bilingual staff capability to serve diverse populations within Kenosha County, WI
3. Specialized training in trauma-informed care and de-escalation techniques
4. Current background clearances and child protective services checks
5. Ongoing professional development in family dynamics and child welfare practices
Service Delivery Standards
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All supervised visitation services shall incorporate:
1. Maintain confidentiality in accordance with all applicable state and federal laws
2. Pre-visit preparation and safety planning with all parties
3. Active monitoring and documentation during each visit
4. Post-visit debriefing and transition support for children
5. Written observation reports submitted weekly
6. Written report submitted monthly
7. Immediate notification protocols for safety concerns or critical incidents
8. Coordination with DCFS caseworkers and guardian ad litem representatives
The contractor shall maintain flexible scheduling capacity including:
1. Weekday, evening, and weekend availability
2. Holiday visitation accommodation
3. Emergency visitation requests with 24-hour response capability
4. Minimum service hours of 8:00 AM to 8:00 PM on weekdays
5. Minimum service hours of 9:00 AM to 6:00 PM on weekends
Facility and Environmental Requirements
For center-based visitation services, the contractor shall provide:
1. ADA-compliant facilities accessible to individuals with disabilities
2. Age-appropriate toys, games, and activities for various developmental stages
3. Separate waiting areas for custodial and non-custodial parties
4. Private observation rooms with audio/video monitoring capabilities
5. Outdoor play areas or access to recreational spaces
6. Identified area with sink and microwave for snack/meal preparation activities
7. Infant care amenities including changing stations and feeding areas
8. Security features including controlled entry systems and emergency protocols
Documentation and Reporting
Kenosha County Department of Human Services (KCDHS) requires an Outcome Based Evaluation
(OBE) approach for its programs. KCDHS reserves the right to modify performance requirements,
outcome measurement and evaluation plans, in order to ensure that the right outcomes are being
assessed and that the performance requirements are appropriate. The contracted agency will be
responsible for collecting, maintaining, and reporting on demographics and program
outcomes. KCDHS will require use of on-line reporting systems. The provider
shall maintain comprehensive documentation systems including:
1. Individual visit observation forms capturing behavioral interactions
2. Attendance tracking and no-show documentation
3. Incident reports for safety concerns or policy violations
4. Progress notes regarding parenting skills and relationship development
5. Monthly statistical reports to DCFS including service utilization data
6. Quarterly outcome reports measuring the program's service utilization and goals
Documentation shall address specific observational areas:
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1. Parent-child interaction quality and attachment behaviors
2. Parenting skills demonstration and areas for improvement
3. Child comfort level and emotional responses
4. Safety concerns or risk indicators to be documented and reported immediately
5. Communication patterns between family members
6. Progress toward reunification goals when applicable
Specialized Service Capabilities
The contractor shall demonstrate capacity to address complex visitation scenarios including:
1. Intervening immediately when necessary to protect a child from harm or redirect a
parent's inappropriate behavior.
2. Engaging clients in the visitation service program through clear communication, flexibility,
and supportive engagement practices
3. High-conflict custody situations requiring enhanced security measures
4. Families with domestic violence histories requiring specialized safety protocols
5. Parents with substance use disorders requiring monitoring for impairment
6. Children with special medical or behavioral health needs
7. Multi-generational visitation involving grandparents or extended family
8. Cultural or religious accommodations for diverse family practices
9. Supervised exchanges for families transitioning between households
Transportation Services
When authorized by DCFS, the provider shall coordinate or provide:
1. Safe transportation of children to and from visitation locations
2. Properly licensed and insured vehicles with appropriate child safety seats
3. Trained drivers with clean driving records and background clearances
4. Transportation logs documenting pick-up and drop-off times
5. Emergency transportation protocols and communication procedures
Training and Quality Assurance
The contractor shall implement comprehensive training programs covering:
1. Mandatory reporter responsibilities under Wisconsin law
2. Cultural competency and anti-bias practices
3. Trauma-informed approaches to family visitation
4. De-escalation and crisis intervention techniques
5. Documentation standards and legal requirements
6. Child development and age-appropriate expectations
7. Recognizing signs of abuse, neglect, and family dysfunction
Quality assurance measures shall include:
1. Regular supervision and case consultation for visitation staff
2. Annual performance evaluations of service delivery
3. Client satisfaction surveys from children, parents, and referring workers
4. Continuous quality improvement processes
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