SRTA Request for Discussion (RFD) 27.002 Debt Collection Services

Request for Discussion
SRTA #27-002
Debt Collection Services
Requested by
State Road and Tollway Authority
May 8, 2026
Written Response Due: May 14, 2026 - 2:00 PM (EST)

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Debt Collection Services
1. Purpose
The State Road and Tollway Authority (SRTA) is seeking to engage in informative discussions regarding debt
collection services related to unpaid tolls and violations. These solution-focused discussions are intended to
explore innovative approaches with the objective of providing SRTA with the maximum recovery of
assigned unpaid tolls for collections, and the treatment of fees with the prospective service provider. The
insights gained from these engagements may inform and shape future SRTA initiatives.
Interested respondents are expected to adhere to the response procedures outlined in this document.
2. Agency Background
SRTA currently operates four Express Lane facilities in metro Atlanta: I-85 Express Lanes, I-85 Extension
Express Lanes, I-75 South Metro Express Lanes (reversible facility), and the Northwest Corridor Express
Lanes (reversible facility). These lanes are optional toll lanes that run alongside existing interstates in some
of the most congested corridors in the region. The facilities provide a choice for motorists and transit
riders who want a more reliable travel option during peak periods. Each lane is congestion-priced to
maintain reliable travel times during the peak periods. On weekdays, the reversible Express Lanes
generally operate southbound towards Atlanta in the AM and northbound in the PM.
SRTA will also provide certain customer service back-office services for future private developers who have
been awarded contracts through GDOT's P3 procurement process. Any future collection services sought by
SRTA will NOT include violations occurring on these P3 facilities.
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Debt Collection Services
3. Current Violations and Collections Approach
Currently SRTA pursues the payment of unpaid tolls in the following manner:
* Unpaid Tolls with Georgia Plates: Initially SRTA pursues the payment of unpaid tolls with a Toll
Violation Warning (TVN) issued by SRTA, with a $5.00 administrative fee applied per unpaid toll
transaction. If these TVN's go unpaid, then all unpaid toll transactions on the TVN are assigned to a
collection agency with an additional $20 administrative fee applied per toll transaction ($25 total in
fees per unpaid toll transaction). The collection agency is free to re-bundle toll transactions and send
notices (and other outreach techniques) as needed for the proper collection of the debt.
* Unpaid Tolls with Non-Georgia Plates: SRTA assigns these unpaid tolls directly to a collection agency
with no notices issued by SRTA. As with the Georgia plates unpaid tolls, each toll transaction carries a
maximum of $25.00 in fees.
* The current collection agency has a set period of time to pursue unpaid toll debt. After that period of
time, violations are eligible to be recalled by SRTA to pursue debt in court. Toll transactions at the
court level carry up to an additional $70.00 civil penalty per transaction and if unpaid at the court level
may be re-assigned to the collection agency ($25, plus $70, plus toll amount) for collection.
* Currently, the average toll amount on SRTA's four facilities is $3.00. SRTA's most recent annual report,
which includes volumes and other information which respondents may use in making assumptions,
can be accessed at SRTA-2024-Annual-Report-Final-5-29-2025-1.pdf
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4. Project Goals
SRTA is seeking to broaden its understanding of available debt collection solutions and technologies
offered by industry respondents. SRTA is particularly interested in exploring innovative approaches that
can yield up to 100% of all unpaid tolls assigned for collections while discussing options related to
administrative fees.
Key areas of interest include, but are not limited to, the following:
1. Certainty of Payment of Tolls- SRTA currently receives an upfront payment of 100% of the tolls
sent to the collections company (with limited exceptions). Given SRTA's current volumes and toll
rates, SRTA would like to understand whether this arrangement is still possible and if not, what
can be expected in a future collections arrangement.
2. Processing: SRTA is seeking near real-time updates to the change in status of any assigned debt.
The use of batch processing by SRTA or the collections agency to update assigned collections
records across systems leads to customer experience issues. SRTA is seeking a near real time
message based solution so little if any time difference exists between either the SRTA system or
the collection agency system, when detecting a change in an assigned collection record status.
3. Administrative Fees - SRTA is looking for options related to Administrative Fees.
4. Other Innovations - SRTA is open to new arrangements and approaches in the collection of
outstanding toll debt.
5. Customer Service - SRTA is seeking to partner with a vendor which allows for the flexibility to
resolve customer concerns as they may arise, including adjusting, canceling, or allowing SRTA to
accept the payment of an assigned debt.
6. Payment Processing Services - SRTA is seeking a vendor who can process the payments for
violators whose cases have proceeded to court, both prior to and after the court hearing on the
violations.
Respondents are encouraged to present additional solutions beyond those listed above.
All proposed solutions should align with SRTA's strategic goals of enhancing efficiency, revenue assurance
and customer experience.
5. Process to Participate
Step 1: Review the RFD
Review the Request for Discussion (RFD) document in its entirety. Identify solution(s) that address one or
more of the key areas of interest of SRTA. See Fiscal Year 2024 Annual Report. SRTA-2024-Annual-Report-
Final-5-29-2025-1.pdf
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Step 2: Provide Written Response
Respondents will be required to provide a brief written response with the requested information to show
interest in the RFD and be considered for an invitation for a discussion. Each Respondent will submit an
electronic copy up to two-page Portable Document Format (PDF) response formatted with single line
spacing, 12-point standard font. The RFD response interest are not scored; all submissions will be
reviewed and those that align with SRTA's interests will be invited to participate in a one-on-one virtual
discussion.
Additional attachments to responses are not necessary and are prohibited. All responses are due by (2:00
PM, EST) on Thursday, 05/14/2026. Late responses will not be accepted or reviewed.
Send all written responses via e-mail to procurement@srta.ga.gov - Subject line of email: RFD for Debt
Collection Services [Respondent name].
The PDF written response shall include the below information from each Respondent:
1. Respondent Name
2. Contact Name
3. Phone Number
4. E-mail Address
5. Company Name (if multiple firms are represented, provide all names)
6. Solution Name Brief (high level) Description of the proposed solution (maximum 500 words)
7. Current experience or completed projects where the primary debt assigned for collections was
based on toll violations.
Step 3: Set-up On-Line Meeting for Respondents
Invited Respondents will be notified by e-mail by close of business Tuesday, May 19th if SRTA is interested
in participating in further conversations related to the proposed solution. E-mails to Respondents will
provide the necessary information for a virtual meeting (i.e., Microsoft Teams). Each meeting will be
limited to one (1) hour and will be organized in the following format:
1. Introduction
2. Vendor Solution
3. Questions and Answers Meetings may include SRTA staff representing various divisions of the
agency.
The intent of the meeting is for the Respondent to educate and inform SRTA staff of potential debt
collection solutions and technologies for consideration for future deployment.
Respondent Restrictions on Communications with SRTA during RFD Period
All official communications to and from SRTA regarding this RFD will be transmitted in writing (defined as
being sent or received via electronic mail).
All Respondent communications concerning this RFD should be directed to the SRTA Issuing Officer, Staci
Winston. Please send email to procurement@srta.ga.gov Any oral communications will be considered
unofficial and non-binding on SRTA.
Respondents should only rely on written statements issued by the SRTA Issuing Officer.
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All Respondents and representatives or partners of any Respondent are strictly prohibited from contacting
any other SRTA staff or Board member or third-party representatives of SRTA on any matter related to the
RFD.
6. Confidentiality
All materials submitted in response to this RFD are subject to public inspection, pursuant to the provisions
of Georgia's Open Records Act upon completion of the RFD process. SRTA's receipt, review, evaluation or
any other act or omission concerning any such information shall not be considered to create an acceptance
of any obligation or duty for SRTA to prevent the disclosure of any such information except as required by
the Open Records Act. Therefore, Respondents should refrain from providing any information, ideas, and
concepts in writing that are considered to be proprietary, confidential, or trade secrets. If Respondent
nevertheless wishes to include information in its response to this RFD that the Respondent may consider
proprietary, confidential, or a trade secret then Respondents that decide to submit information they
believe should be exempt from disclosure under the Open Records Act shall: (i) clearly such information as
confidential, proprietary or exempt, (ii) shall include such information in a different color from the rest of
the proposal text, (iii) shall state the legal basis for the exemption with supporting citations to the Georgia
Code, and (iv) for records containing trade secrets, Proposers who wish to keep such record confidential
shall also submit and attach to the records an affidavit affirmatively declaring that specific information in
the records constitute trade secrets pursuant to Article 27 of Chapter 1 of Title 10 of the Georgia Code.
7. Reserved Rights
Issuance of this RFD does not commit SRTA to issue an RFP or award a contract. SRTA may amend or cancel
this RFD at any time, for any reason.
SRTA will not assume any expense incurred by Respondents participating in the RFD, RFD Response, RFD
virtual meeting, or Presentations. Respondents are solely responsible for their own expenses.
8. Conclusion
SRTA values the opportunity to engage with Respondents, industry experts, and solutions providers to
explore the evolving debt collection services.
While this initiative does not constitute a formal procurement process, the information and ideas shared
may be used for future planning and strategic initiatives. SRTA encourages Respondents to participate by
submitting concise responses and potentially engage in meaningful dialogue during scheduled meetings.
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