SRTA 27-001 Customer Service Staffing Optimization Operations and Support Services

Agency: State Government of Georgia
State: Georgia
Type of Government: State & Local
NAICS Category:
  • 541519 - Other Computer Related Services
  • 541611 - Administrative Management and General Management Consulting Services
  • 561210 - Facilities Support Services
  • 561320 - Temporary Help Services
Posted Date: Mar 5, 2026
Due Date: Apr 6, 2026
Solicitation No: PE-92700-RFQC-2026-000000007
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Event ID Event Title Government Entity Start Date (ET) End Date (ET)
PE-92700-RFQC-2026-000000007 SRTA 27-001 Customer Service Staffing Optimization Operations and Support Services State Road And Tollway Authority
Mar 05, 2026 @ 12:45 PM
Apr 06, 2026 @ 03:00 PM
SRTA 27-001 Customer Service Staffing Optimization Operations and Support Services

Start Date: Mar 05, 2026 @ 12:45 PM ET

End Date:
Apr 06, 2026 @ 03:00 PM ET

Event ID: PE-92700-RFQC-2026-000000007
Event Type: Request for Qualified Companies
Event Status: Open
Purchase Type: Open Market
Category Type: Services / Special Projects
Government Type: state
Fiscal Year: 2026


Description


The State Road and Tollway Authority (SRTA) is requesting firms to submit their qualifications for a comprehensive customer service staffing optimization operations and support services.
The selected service provider for SRTA¿s Customer Service Center (CSC) operations and support will be responsible for offering all necessary facilities, hardware, software, infrastructure, and technical, administrative, and operational staffing to fulfill all requirements, including but not limited to:
¿        Customer Service Operations
¿        Payment Processing and Financial Support
¿        Case Management and Dispute Resolution
¿        Mail Processing and Correspondence Support
¿        Call Center and Live Chat Services
¿        Quality Assurance and Continuous Improvement:
¿        Training and Knowledge Management
¿        Staffing, Personnel Management, and Facilities
¿        Project Management, Reporting, and Governance
¿        Coordination with SRTA and Third Parties

NIGP Codes
Code Description
95893 Toll Management and Operations Services
BuyerContact:

Staci Winston
procurement@srta.ga.gov

(404) 893-6130

* Disclaimer: This website provides information about bids, requests for proposals (RFPs), or requests for qualifications (RFQs) for convenience only and does not serve as an official public notice. Individuals who wish to respond to or inquire about bids, RFPs, or RFQs should contact the relevant government department directly.

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