5 WORK SPECIFICATIONS
5.1 GENERALLY
5.1.1 The contractor will provide work for the option selected by the Borough of Red Bank. The Borough of Red Bank shall select one or more collection Options for the contract period of three (3) years with two, one year renewal options, in accordance with any one or more of the option proposals submitted.
5.2 GEOGRAPHY AND TERRITORY
5.2.1 The Contractor shall provide collection, removal and disposal from within the territorial and geographical boundaries of the Borough of Red Bank as described in Attachment #1.
5.2.2 This information is merely provided for purpose of informing the Contractor. The Contractor shall rely on its own experience and judgment in anticipating actual volumes. The historical volumes, quantity and composition data herein arc approximately and are included solely for the purpose of providing bidders a common reference for bid preparation. These estimates are provided for the purpose of bid evaluation only and are not a guarantee as to the quantity of housing units to be serviced under the Contract. Contractors shall use their own experience and judgment in projecting how housing units ought to be anticipated.
5.2.3 This information is not intended to constitute any explicit or implicit representation as to actual volume or content of the waste stream.
5.2.4 RESIDENTIAL
5.2.4.1 The current estimated number of single family and multi-family housing units in the Borough is 3,153.
5.2.4.2 There are approximately 44 apartments, condominiums and townhome complexes consisting of approximately 1969 units, refer to attachment 2 for complex information.
5.2.5 COMMERCIAL
5.2.5.1 This contract includes collection from all commercial buildings, excepting food establishments.
5.2.6 INSTITUTIONAL
5.2.6.1 There are 3 (three) public schools requiring collection at least four days per week, at least one of which shall be Monday. Inclusion of the Public Schools in this contract shall not limit the right of the schools to make alternate arrangements to collect and sell recyclables for purposes of raising funds for school and student projects.
5.2.6.2 The current, estimated school population for each of the schools.
5.2.6.3 Primary School (222 River Street) 644 Students
5.2.6.4 Middle School ( 101 Harding Road 648 Students
5.2.6.5 Charter School (58 Oakland Street) 200 students
5.2.7 MUNICIPAL
5.2.7.1 Municipal facilities shall receive collection service on all of the regular collection days for the Option selected, or as otherwise agreed to between the contractor and the Borough. The following municipal facilities are included:
5.2.7.2 Municipal Building (90 Monmouth Street)
5.2.7.3 4 Firehouses
5.2.7.4 Public Utilities (75 Chestnut Street)
5.2.7.5 Senior Center (80 Shrewsbury Avenue) and Library
5.2.8 STREETS AND PARKS
5.2.8.1 The contractor shall be required to collect and dispose of the contents of all Borough litter containers once every day, seven days a week. Said containers are located at points throughout the Borough at the street curb, within bus shelters, and at approximately 7 municipal parks. The total number of such containers shall not exceed one hundred (160). Borough litter containers must be handled by the contractor carefully and without damage. The said litter containers, when emptied, shall be returned to the original location. The contractor shall be responsible for damage to the containers and liner inserts in accordance with the appropriate damage clause, as provided. In the event the collector shall fail to collect from the
containers as set forth herein, the collector shall be subject to a penalty by deduction from payments due under the contract, the sum of fifty ($50.00) dollars per container, per day.
5.2.8.2 The Borough currently has 118 litter lockers in operation.
5.2.9 COLLECTION OPTIONS
5.2.9.1 The Contractor shall collect, remove and dispose of all garbage and other refuse material within the boundaries of the Borough of Red Bank in the manner herein set forth and shall perform said work in strict compliance with the provision of all the ordinances of the Borough of Red Bank, now or hereinafter in force and subject to the approval of the governing body.
5.2.9.2 Such waste shall be placed by occupants in suitable containers along the curb of a public street bordering their property. Various sturdy, reusable container types are utilized by residents for the existing collection. No modifications to this procedure are anticipated at this time and the Contractor's method of collection shall be capable of servicing all of the existing containers. Empty containers shall be returned to their original position in its structurally designated space or at the curb line or a sufficient distance from the public right of way to permit proper and safe vehicle and pedestrian traffic. In any event, the containers shall not be thrown, nor shall they be returned in any position other than in an upright fashion.
5.2.9.3 In the case of certain Multi-Family Housing, materials are placed in common pick-up areas for collection, subject to accessibility for COLLECTION vehicles. However, the physical layout of some Multi-Family Housing within the Borough
5.2.9.4 do enable placement of materials at the curb and the Contractor shall be required to provide curbside collection at these locations.
5.2.9.5 In the case of apartment/condominium complexes, type 10 materials are placed in dumpsters located in common pick-up areas for collection, subject to accessibility for collection vehicles.
5.2.9.6 Upon mutual consent of the Borough and the Contractor, for good cause shown, such routes and schedules may be modified if determined to be in the best interest of the Borough. Collections are to be made regardless of weather conditions. The Contractor agrees to assist the Borough or its representative in the designation of collection areas and the designation of collection days for such areas.
5.2.9.7 The Contractor shall agree to have adequate personnel on each truck to guarantee safe, prompt, and efficient collection service. Collections are to be made with as little disturbance as possible without unnecessary noise and every effort should be made to minimize unnecessary idling, the collection workers are to use courtesy and proper conduct in their relationship with residents and the general public. Every trash receptacle shall be entirely emptied and carefully returned to the location from which it was taken, in original upright position, with lids replaced. 'Throwing receptacles to the ground from the top of any vehicle is prohibited and a fine of fifty ($50.00) dollars will be levied for each offense. Any receptacle broken in violation of this section shall be replaced at once at the expense of the contractor mid
failure to abide with this regulation will permit the Borough to purchase same for the property owner and deduct said cost from monies due to the contractor. All items spilled on the ground by the collector and its employees shall be retrieved and placed in the collector's truck prior to the truck proceeding. Failure to retrieve spilled waste will result in a fine of
$50.00 for each offense.
5.2.9.8 The Contractor shall establish and maintain an information system to provide storage and ready retrieval of all information necessary to verify calculations made pursuant to the record keeping required herein. The Contractor shall prepare and maintain proper, accurate and complete books and records and account for all of its transactions related to the Boroughs and the Contractors Rights.
5.2.9.9 Organics - composting/organics are to be considered as part of the new contract. I.e. if the borough keeps three pickups a week, one would be trash, one recycling, and one organics.
5.2.10 TYPE 10 & TYPE 13 TIPPING FEES
5.2.10.1. It shall be the responsibility of the Borough of Red Bank, not the Contractor, to pay the tipping fees for garbage and other items collected under the contract. The contractor shall, however, cooperate with the Borough of Red Bank, in all respects in ensuring that the billing for said tipping fees is correct and accurate. To this end, the contractor shall not collect or tip any waste from any source, other than waste collected under this contract, with or from the same vehicles or equipment which also contain waste collected under this contract. Furthermore, the contractor, by execution of the contract, warrants that all tipping fees billed to the Borough of Red Bank shall be solely for waste collected under this contract. The contractor is also required to provide any and all information which the Borough requests regarding any collection services provided by the contractor within the municipal boundaries of the Borough of Red Bank or provided with the same vehicles or equipment utilized to collect waste under the contract.
5.2.11 TYPE 10 MUNICIPAL WASTE COLLECTION
5.2.11.1 Please read the options below carefully as there are several options. The FREQUENCY OF Type 10 collection from institutional and Municipal sources is specified herein. There shall be no more than three (3) days between collections from any given container, except if collection is not made within the Borough due to a holiday.
5.2.12 OPTION #1
5.2.13 TYPE 10 MUNICIPAL WASTE - Once weekly year round
5.2.13.1 Collections from residential and commercial properties are to be made once weekly on regular collection days, which have been designated by the Borough (for example, one-half of the Borough on Tuesday and the other half on Thursday).
5.2.14 OPTION # 2
5.2.15 TYPE 10 MUNICIPAL WASTE - Twice weekly year-round
5.2.15.1 Collections from residential and commercial properties are to be made twice weekly on regular collection days, which have been designated by the Borough (one-half of the Borough on Monday and Thursday and the other half on Tuesday and Friday).
5.2.15.2 The contractor shall not allow more than three (3) calendar days to elapse between collections, removal, and disposal with respect to any street, district, or ward of the Borough.
5.2.16 OPTION #3
5.2.17 TYPE 10 MUNICIPAL WASTE - Once weekly, twice weekly summer
5.2.17.1 Except during the period of time between Memorial Day and Labor Day, collections from residential and commercial properties arc to be made once weekly on regular collection days, which have been designated by the Borough (for example, one-half of the Borough on Tuesday and the other half on Thursday).
5.2.17.2 Between Memorial Day and Labor Day, collections from residential and commercial properties arc to be made twice weekly on regular collection days, which have been designated by the Borough (one-half of the Borough on Monday and 'Thursday and the other half on Tuesday and Friday).
5.2.18 OPTION #4A & 4B
5.2.19 TYPE 13 BULKY WASTE AND WHITE GOODS COLLECTION
5.2.19.1 The Contractor shall be responsible for Borough-wide collection of bulky waste and white goods. The Borough may select once per month collection or once per quarter collection with a limit on the number of bulky items to be determined based on the frequency of collection.
5.2.19.2 All bulky waste and white goods collected shall become the Contractor's responsibility and shall be immediately removed to a properly licensed center for proper and ultimate disposal. No material shall be put upon the land or in any stream within the Borough.
5.2.19.3 The Contractor shall be responsible to locate a market for the white goods and may keep any and all revenues derived therefrom. The Borough will pay disposal fees for white goods.
5.2.19.4 The Contractor shall be responsible for the removal of all Freon from collected white goods.
5.2.19.5 Bulky waste and white goods, once picked up, cannot be stored temporarily on any Borough property or right of way without previous written approval from the Borough.
5.2.19.6 All costs, excluding tipping fees, incurred by the contractor as a result of administering and adhering to the specifications relative to the pickup of bulky waste and white goods shall be incidental lo, meaning the costs are to be included in and are not in addition to, the bid for this option.
5.2.19.7 The Contractor, within fourteen (14) days of each collection provide the Borough with a written report, with appropriate documentation., as to the gross weight_ of all metal products collected.
5.2.20 OPTION # 5
5.2.21 RECYCLING COLLECTION
5.2.21.1 The objective of the Program is to provide residents within the Borough with curbside Collection of Designated Materials, and with transportation of the collected Designated Materials to a MRF, Market or Purchaser, as well as services to the public schools and municipal facilities within the Borough.
5.2.21.2 The contractor shall be responsible for the collection of recyclables curbside on a strict weekly schedule, once per week on Wednesday, unless otherwise specified by the Borough. These recyclables shall be single stream, consisting of both co-mingled products and mixed paper together. In the normal course of business, the Contractor shall collect all recyclables in one day on the scheduled date.
5.2.21.3 The Contractor must be thoroughly familiar with industry-accepted practices for collecting, receiving, loading, unloading, processing, transporting and Marketing of Designated Materials. Contractors must also be familiar and comply, without limitation, with applicable NJDEP, State and Federal Department of Transportation (DOT, and State and Local requirements for Collecting, receiving, loading, unloading, and transporting, Recycling, Processing and Residue disposal for Designated Materials and Processed materials.
5.2.21.4 The Contractor must possess all necessary State, Federal and local licenses, approvals and permits required for the Collecting, receiving, loading, unloading, processing and Marketing of Designated Materials. The Contractor shall utilize employees trained in the transportation and Processing of the Designated Materials and shall supply and utilize materials and equipment necessary for collecting, receiving, loading, unloading, processing, transporting, and other recycling said materials, in a manner conforming to New Jersey, Federal, other applicable state and local laws and regulations.
5.2.21.5 The Contractor shall submit a certification with his bid, on the form provided, that it has and shall maintain in effect the following items during the Contract Tenn: a valid permit if applicable, for any MRF or other processing facility utilized by the Contractor or an Agreement to Process and recycle the Designated Materials at that facility; Transporter's Licenses; and properly registered collection vehicles, transport vehicles, tractors and trailers to be used by the Contractor to transport Designated Materials to a MRF and/or Market, and/or Processed Material to a Market for final disposition.
5.2.21.6 The Contractor shall furnish, without limitation, all labor, material and equipment necessary to provide for the collection, processing and/or marketing of Designated Materials generated from within the Borough. The required services shall be bid as a "full-service contract" Subcontracting of the required services will be permitted; however, the selected Contractor shall own and operate the business that provides the required Collection services.
5.2.21.7 Beginning on the Commencement Date, the Contractor shall collect the Designated Materials placed at curbside in the Borough or, in the case of apartment/condominium complexes, at locations designated by the management of the dwellings and/or the Borough, and from public schools and municipal facilities as hereafter specified.
5.2.21.8 The contractor will deliver or cause to be delivered materials from the Borough to an MRF, Processor, or an existing Market selected by the Contractor.
5.2.21.9 The Contractor shall maintain accurate records of the Designated Materials collected, on a truck-by-truck basis. Said records shall be submitted by the Contractor on a monthly basis, and shall include a breakdown, by weight, of each Designated Material delivered to any MRF operated by the Contractor or others, or that is directly delivered to end-user Markets.
5.2.21.10 The Contractor shall keep and maintain full and accurate books, records, vouchers and accounts in connection with the Collection, Processing and Marketing services provided for herein including but not limited to any and all records, such as scale receipts and copies of payment vouchers, evidencing tonnage deliveries to Purchasers. The Borough requires accurate information on the monthly totals for all categories of Designated Materials. All such books, records, vouchers and accounts shall be kept and maintained by the Contractor for a period of five (5) years and may be inspected and/or audited by the Borough at any time during working hours at the Borough's expense.
5.2.21.11 The Contractor shall be responsible for providing assistance in the enforcement of the Program.
5.2.21.12 The Contractor may reject unacceptable materials under reasonable circumstances. The procedure to be employed by the Contractor for providing the generators of unacceptable Materials with adequate notice of the reason for rejecting any Unacceptable Material shall include a designated form to be left with the rejected materials, which identifies the reason(s) for rejection and identifies the individual or party to contact for information on proper compliance with the Recycling Program.
5.2.22 TECHNICAL RECYCLING SPECIFICATIONS (SINGLE STREAM)
5.2.22.1 The following recyclable materials (as previously defined) shall be comingled single Stream:
5.2.22.1.1 Glass containers aluminum cans, ferrous containers, Plastic bottles, Paper, Newspaper, Mixed paper, Corrugated containers or "OCC", Books, Empty aerosol containers, Empty quart and gallon latex paint cans (lids off), Empty quart and gallon oil-based paint cans (lids off), Empty milk/juice cartons (paper)
5.2.22.1.2 Upon mutual consent of the Borough and the Contractor, the Borough reserves the right to add additional categories of recyclable materials in the future.
5.2.22.1.3 In conformity with the Marketing Plan Submitted with its Bid, at the time of the award of the Contract, the Contractor shall provide written verification of market commitments for material disposition (Marketing) for the term of the Contract, including renewal periods.
5.2.22.1.4 The Borough shall seek to receive a percentage share of the annual revenues generated from the Marketing of Designated Materials as per certified annual reports.
5.2.22.1.5 In the event of negative revenues as to the Marketing of Designated Materials, it shall be the responsibility of the Borough of Red Bank, not the Contractor, to pay the tipping fees for Designated Materials collected under the contract, provided, however, the Borough of Red Bank reserves the right to require the contractor to dispose of Designated Materials at the lowest possible cost within a reasonable distance of the limits of the Borough.
5.2.22.1.6 The contractor shall cooperate with the Borough of Red Bank, in all respects in ensuring that the billing for said tipping fees is correct and accurate. To this end, the contractor shall not collect or tip any Designated Materials from any source, other than Designated Materials collected under this contract, with or from the same vehicles or equipment which also contain Designated Materials collected under this contract. Furthermore, the contractor, by execution of the contract, warrants that all tipping fees billed to the Borough of Red Bank shall be solely for Designated Materials collected under this contract. The contractor is also required to provide any and all information which the Borough requests regarding any collection services provided by the contractor within the municipal boundaries of the Borough of Red Bank or provided with the same vehicles or equipment utilized to collect Designated Materials under the contract.
5.2.22.1.7 Upon placement of the Designated Materials in the Collection vehicle, title to such Designated Materials shall pass to the Contractor, provided, however, that such title shall not relieve the contractor or its obligations under the Contract. In the event that no market exists for disposition of a category of Designated Material or if the Contractor is required to pay a Purchaser to accept a category of Designated Material (such circumstance being generally referred to as a "negative market'') the Contractor shall be responsible for all costs of disposition of such category of Designated Material.
5.2.22.1.8 Additional submissions. The following information, described below and without limitation, shall be submitted with the bid package:
5.2.22.1.9 Technical Description of MRF -A brief technical description of the MRF to be utilized by the Contractor (including Processing by self or others if applicable) shall be provided. Information shall include a description of the processing-line for commingled material and for the paper stream. An overview of the industry-accepted material grade (e.g., furnace ready cullet) as produced by the equipment, shall also be incorporated in the description. In the event that separate facilities are used for the commingled material versus the paper stream, a description of each separate facility shall be provided.
5.2.22.1.10 Materials Marketing Plan Form -The Bidder shall submit a brief description of the forms of the materials to be marketed and a list of markets to be utilized by Bidder. (For example: #8 newspapers baled; marketed to XYZ Paper Co., as per current contractual agreement.)
5.2.22.1.11 List of Subcontractors -The Bidder shall identify all subcontractors used.
5.2.22.1.12 Equipment Certification Form -The Bidder shall provide a list of trucks and tractor(s)/trailer(s) to be utilized for this contract on the Equipment Certification Form.
5.2.22.1.13 The successful Bidder shall submit the following information within twenty-four (24) hours following notice of award of this Contract and contemporaneous with execution of the Contract: copies of Market Contracts, Agreements or Commitments, as appropriate.
5.3 CONTAINERS
5.3.1 Collections at all public schools within the Borough shall be by way of containers placed and serviced by the Contractor at each school site. Due to the specialized waste stream generated by schools, the Borough relies upon the expertise and experience of the Bidder as concerns this service in general and specifically as to the size and number of containers, but at a minimum, each such school shall be provided with an appropriately sized dumpster, if necessary, for each solid waste type and collection shall be made at the rear of the school on an as-needed basis. Inclusion of the Public Schools in this contract shall not limit the right of the schools to make alternate arrangements to collect and sell recyclables for purposes of raising funds for school and student projects.
5.3.2 Municipal Building, Department of Public Works, and Senior Citizen/Community Center, shall each be provided with appropriately sized dumpsters, if necessary, for each waste type, each of which will be emptied on an as-needed basis. Pickup shall be on all of the regular collection days for the Option selected.
5.3.3 If necessary for particular pickup locations, the Contractor shall provide to any apartment complex, planned unit development or condominium complex an appropriately sized dumpster for each waste type pick-up Refer to Attachment 2 for complex information.
5.4 COLLECTION SCHEDULE
5.4.1 All collection services, as described in these specifications, shall be performed on all designated days between 6:00 am. and 3:00 p.m.
5.4.2 The following legal holidays are exempted from the waste collection schedule: When the authorized Disposal Facilities are closed, including New Year's Day, Thanksgiving Day, and Christmas Day. Should a regular collection date fall on a legal holiday, collection shall be on the next regular business day thereafter or as otherwise agreed between the Contractor and the Borough.
5.4.3 Trucks shall follow the same route, which shall not be changed so that service to residents will be reasonably uniform in time and pattern. Collection routes shall be established by the Borough upon consultation with the Contractor.
5.5 SOLID WASTE DISPOSAL
5.5.1 All solid waste collected within the Borough of Red Bank shall be disposed of in accordance with the Monmouth County Solid Waste Management Plan. For the term of this contract, all waste collected pursuant to the terms of the contract shall be disposed of at Monmouth County Reclamation Center.
5.5.2 The Borough of Red Bank reserves the right to designate another disposal facility in accordance with the Monmouth County Solid Waste Management Plan or in the event that the designated Disposal Facility is unable to accept waste. The Borough will assume all additional costs or benefits that are associated with such designation. Any such change shall be made by way of duly authorized Change Order.
5.6 VEHICLES AND EQUIPMENT
5.6.1 All vehicles shall be registered with, and conform to the requirements of the: New Jersey Department of Environmental Protection, in accordance with N.J.A.C. 7:26-
3.1 et seq.
5.6.2 All collection trucks shall be closed compaction types of adequate capacity, completely enclosed and water tight Subject to the prior approval of the Contract Administrator, the Contractor may employ equipment other than compaction type vehicles on streets whose width precludes the use of such vehicles. The Contractor shall specify whether the vehicles are side, front or rear loading.
5.6.3 All vehicles shall be maintained in good working order and shall be constructed, used and maintained so as to reduce unnecessary noise, spillage and odor. The Contract Administrator shall have the right to inspect all vehicles, at any time, during the term of this contract, and the Contractor shall comply with all reasonable requests relative to the maintenance and repair of said vehicles and other equipment used in the execution of the Contract Ivehicles shall be equipped with a broom
and shovel.
5.6.4 The Contract Administrator may order any of the Contractor's vehicles used in performance of the contract out of service if the vehicle is not maintained in accordance with the requirements of these Work Specifications. In such event, the Contractor shall replace such vehicle, at its sole cost and expense, with a conforming vehicle satisfactory to the Contract Administrator.
5.6.5 Except as otherwise required, the Contractor shall provide and maintain all equipment necessary and required for the Collection, including, but not necessarily limited to, front-end loaders, roll-off containers, hauling vehicles and trailers, and maintenance and utility vehicles.
5.6.6 The Contractor shall be solely responsible for both the: operation and maintenance of the equipment. This equipment shall be owned or leased by the Contractor.
5.6.7 All vehicles and equipment shall be maintained in good operating condition, both with respect to safety and sanitation. The Contractor shall perform required preventive and corrective maintenance, and repairs on this equipment during the term of the Contract. Repairs, maintenance, fueling, spare parts, tolls and any and all other expenses incurred in connection with the operation and maintenance of the Contractor's equipment shall be the sole responsibility of the contractor. The Borough shall not be responsible for any costs beyond the price indicated on the bid forms.
5.6.8 All vehicles shall be washed and cleaned regularly and kept in proper condition.
5.6.9 Trucks and equipment shall likewise be of a uniform color.
5.7 NAME ON VEHICLES
5.7.1 The name, address and service phone number of the Contractor shall be placed clearly and distinctly on both sides of all vehicles used in connection with the collection services.
5.8 TELEPHONE FACILITIES AND EQUIPMENT
5.8.1 The Contractor must provide and maintain an office within reasonable proximity of the Borough of Red Bank with sufficient telephone lines to receive complaints or inquiries. The Contractor shall insure that phone service is activated prior to the commencement of service.
5.8.2 It is the direct responsibility of the contractor to establish, maintain, and staff a "hot line", for the purpose of answering inquiries and/or responding to complaints from the general public. In addition to inquiries from the public, the Contractor will receive notifications of missed collection stops and dispatch the vendor's collection crews as a response. The "hot line" phone number shall be a toll-free telephone exchange staffed between the hours of 6 am. to 5 p.m., Mondays through Fridays, with an answering machine provided after the stated hours. The Borough of Red Bank shall list the Contractor's telephone number in directories/Listings; all persons will be directed to utilize the "hot line" to advise the Contractor regarding missed pickups or complaints, as well as for general inquiries.
5.8.3 The contractor shall maintain at all times (24 hours a day, 7 days a week), at least one telephone number available for use by the Borough Manager, representatives of the Red Bank Department of Public Works, and the Health Officer for the Borough of Red Bank, which number shall be answered by a designated contact person who shall be available for purposes of handling emergent problems as concerns performance of the contract, including, but not limited to, those situations creating a public health nuisance.
5.8.4 At all times that the contractor is working within the Borough, a cellular telephone number will be supplied to the Borough for the on-road supervisor on duty.
5.9 FAILURE TO COLLECT
5.9.1 The Contractor shall report to the Contract Administrator, within one (1) hour of the start of the Collection Day, all cases in which severe weather conditions preclude collection. In the event of severe weather, the Contractor shall collect solid waste no later than the next regularly scheduled collection day. In those cases where collection is scheduled on a one collection per week basis, a collection will be made as soon as possible, but in no event later than the next scheduled collection day.
5.9.2 In the event of emergency or extraordinary circumstances that prevent collection on the schedule day, an e-mail shall be sent and a telephone call placed to the Borough Administrator and Director of Public Works prior to 6am. of the Collection Day stating the reasons. The Contractor shall collect the next. regular business day thereafter or as otherwise agreed between the Contractor and the Borough.
5.9.3 In the event of emergency or extraordinary circumstances that prevent collection from being completed prior to the conclusion of the Collection Day, an e-mail shall be sent and a telephone call placed to the Borough Administrator and Director of Public Works prior to 3 p.m. of the Collection Day stating the reasons. The Contractor shall be collected the next, regular business day thereafter or as otherwise
agreed between the Contractor and the Borough.
5.9.4 Prior to the start of the Collection Day, the Contractor's hot line shall contain a message citing the reason for the collection delay, informing the public of the need for an alternate collection day, and advising the public of the alternate collection day.
5.9.5 In the event the collector shall fail to collect as specified or violate the provisions of this section, the collector shall be subject to a penalty by deduction from
payments due under the contract, the sum of $50.00 per property per day.
5.10 COMPLAINTS
5.10.1 The Contractor shall promptly and properly attend to all complaints of customers and all notices, directives and orders of the Contract Administrator within twenty-four (24) hours of the receipt of same. The Contractor shall be required to maintain a log of all complaints received and the action taken to remedy the complaints. The Complaint log shall be available for inspection by the Borough of Red Bank. 5.12.2.
The Contractor shall submit a copy of all complaints received and the action taken to the Borough of Red Bank.
5.10.2 Submissions should be made on a no less than monthly basis by e-mail to the Borough Manager and Director of Public Works. The Complaint log shall contain the name, address, and phone number of the calling party, as well as the time the complaint was received, a description of the nature of the complaint, and a description of the Contractor response and/or method utilized to rectify the issue related to the complaint.
5.10.3 Missed pickups shall be remedied within twenty-four (24) hours of the receipt of same. The contractor may be subject to a fine of fifty ($50.00) dollars per day, per household, for missed pick-ups not so remedied, which fine may be deducted from the invoice amount submitted by the contractor.
5.11 SOLICITATION OF GRATUITIES
5.11.1 The Contractor shall ensure that no agent or employee shall solicit or receive gratuities of any kind for any of the work or services provided in connection with the contract.
5.12 INVOICE AND PAYMENT PROCEDURE
5.12.1 The Contractor shall submit all invoices for collection and/or disposal services in accordance with the requirements of this section.
5.12.2 Within 30 days after the end of each calendar month during the term of the contract during which the Contractor provided services as provided in these Bid Specifications, the Contractor will submit an invoice to the Borough of Red Bank for the preceding calendar month (the "Billing Month").
5.12.3 Where the Contractor has paid the costs of disposal, the Contractor shall submit a separate invoice to the Borough of Red Bank for reimbursement
5.12.4 The Borough of Red Bank shall pay all invoices within 30 days of receipt The Borough of Red Bank will not be obligated to pay a defective invoice until the defect is cured by the Contractor. The Borough of Red Bank shall have 30 days from the date of receipt of the date of receipt of invoice to make payment.
5.12.5 Invoices shall specify the number and type of vehicle used for the collection in the contracting unit, the loads per truck, and the number of cubic yards and the tonnage of the material disposed of each day during the billing month. The tonnage for which the Borough of Red Bank shall be charged shall be the difference between the weight of the vehicle upon entering the disposal facility and the tare weight of the vehicle.
5.12.6 The Contractor shall submit an invoice setting forth the costs (including all taxes and surcharges) of disposal billed by or paid to the Disposal Facility. Where the Contractor has paid the costs of disposal, the Borough of Red Bank shall reimburse the Contractor for the actual quantity of waste disposed of based on the monthly submission of certified receipts from the Disposal Facility. The invoices shall specify the number and type of vehicle used for collection in the governing body; the number of cubic yards and the tonnage of the material disposed of each day during the billing month; and monthly receipts issued by the disposal facility showing:
5.12.6.1 The amount of the invoice;
5.12.6.22. The origin of the waste;
5.12.6.33. The truck license plate number;
5.12.6.44. The total quantity and weight of the waste; and
5.12.6.55. The authorized tipping rate plus all taxes and surcharges.
5.12.7 Where the Borough of Red Bank will pay the costs of disposal, the disposal facility shall bill the Borough of Red Bank directly for all costs (including taxes and surcharges).
5.13 COMPETENCE OF EMPLOYEES
5.13.1 The Contractor's employees must be competent in their work, and if any person employed shall appear incompetent or disorderly, the Borough of Red Bank shall notify the contractor and specify how the employee is incompetent or disorderly and the contractor shall take steps to correct and remedy the situation, including disciplinary action if necessary. Any employee who drives or will drive a vehicle in the course of employment pursuant to the contract must possess a valid New Jersey driver's license for the type of vehicle operated.
5.14 SUPERVISION OF EMPLOYEES
5.14.1 The Contractor shall employ a Superintendent or Foreman who shall have full authority to act for the Contractor who shall be present within the Borough of Red Bank during all collection Time, and shall be readily available to the designated Borough Employee by cellular telephone. The Contractor shall notify the Contract Administrator. in writing. That a supervisor has been appointed. Such notification shall be given prior to beginning performance of the contract. The Contractor shall promptly notify the Contract Administrator. in writing. of any damages.
5.15 INSURANCE REQUIREMENTS
5.15.1 The Contractor shall take out and maintain in full force and effect at all times during the lite of this Contract insurance in conformance with the requirements of N.J.A.C. 7:26h-6.17. The insurance policy shall name the Borough of Red Bank as an Additional Named insurance indemnifying the Borough of Red Bank with respect to the contractors actions pursuant to the Contract.
5.16 CERTIFICATES
5.16.1 Upon notification by the Borough of Red Bank, the lowest responsible bidder shall supply to the Contract Administrator, within five days of notification, a certificate of
insurance as proof that the insurance policies required by these specifications are in full force and effect.
5.17 INDEMNIFICATION
5.17.1 The Contractor shall indemnify and hold harmless the Borough of Red Bank from and against all claims, damages, losses, and expenses including all reasonable expenses incurred by the Borough of Red Bank on any of the aforesaid claims that may result or arise directly or indirectly, from or by reason of the performance of the contract or limn any act or omission by the Contractor, its agents, servants, employees or subcontractors and that results in any loss of life or property or in any injury or damage to persons or property.