2025-01 Short-Term Rental Monitoring

General Information

The City of Del Mar (City) seeks proposals from qualified service providers (Proposers) to manage short-term rental (STR) administration with the City. Responsibilities include oversight of STR registration and permitting, assistance to establish STR Permit fee, establishment and maintenance of a STR database, monitoring of STR activities, participation in related permit compliance and enforcement activities, management of a complaint hotline and/or web portal, and STR Transient Occupancy Tax (TOT) collection and analytics. The City aims to initiate contractor services as soon as possible with “go live” coordinated to begin after the California Coastal Commission (CCC) approves the City’s STR regulations (anticipated to be in late 2025).

The City is looking for a well-established provider of a technology-based solution with proven ability and relevant experience working with California municipalities. It is anticipated that the proposals will include professional services closely associated with a technological product or software facilitating such services. The successful service provider will be innovative in developing STR monitoring solutions and responsive to the City's needs, ensuring compliance with the City’s STR and TOT ordinances and policies.

Inquiries

Questions and inquiries regarding this RFP must be received by 5:30 p.m. PST on Monday, March 24, 2025, and directed in writing by email to Denise Galvan, Management Analyst, at For security reasons, you must enable JavaScript to view this E-mail address. . All inquiries must reference “RFP 2025-01 Short-Term Rental Monitoring” in the title or subject line. Questions and inquiries submitted over telephone will not be accepted. Proposers shall not contact any other City staff with questions.

Submittal Requirements

Proposals are due on or before Friday, April 18, 2025, no later than 4:30 p.m. PST. Your proposal should be submitted via email to Denise Galvan, Management Analyst, at For security reasons, you must enable JavaScript to view this E-mail address. . The submittal must reference “RFP 2025-01 Short-Term Rental Monitoring” in the title or subject line. Facsimile submittals will not be accepted.