ServiceNow Software Licensing Renewal

DISTRICT OF COLUMBIA COURTS
REQUEST FOR BID
FOR SUPPLIES, OR SERVICES
ISSUED BY: DISTRICT OF COLUMBIA COURTS DATE ISSUED: 06/23/2026
ADMINISTRATIVE SERVICES DIVISION
PROCUREMENT AND CONTRACTS BRANCH
700 6th STREET, N.W. SUITE 1200
WASHINGTON, D.C. 20001
OPENING DATE: 07/7/2026
IFB NUMBER: DCSC-26-FSS-95 OPENING TIME: 2:00PM
Description: ServiceNow Software License MARKET TYPE: GSA FSS
TABLE OF CONTENTS
(X) SEC DESCRIPTION PAGE (X) SEC. DESCRIPTION PAGE
.
X A Solicitation/Offer/Award Form 1 X H Special Contract Requirements 22
X B Supplies or Services & Price /Cost 6 X I Contract Clauses 23
X C Description/Specs. Work Statement 14 X J List of Attachments 26
X D Packaging and Marking 16 X K Representation Certificates 27
X E Inspection and Acceptance 17 X L Instructions, Conditions, Notices 30
X F Deliveries and Performance 18 X M Evaluation Factors for Award 36
X G Contract Administration Data 19
OFFER (TO BE COMPLETED BY BIDDER) Note: In sealed offer solicitations "Offer" and Bidder" mean
Offer" and Bidder."
The undersigned offers and agrees that, with respect to all terms and conditions accepted by the Courts under "AWARD"
below, this offer and the provisions of the RFP/IFB will constitute a Formal Contract.
BIDDER Name and title of Person Authorized to Sign Offer:
(Type or Print)
Name:
Street: Signature Date:
City, State:
Zip Code: (Seal)
Impress
Area Code & Corporate
Telephone Number: Seal
Corporate (Seal)
(Secretary) _____________________________________
(Attest)
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A. All written communications regarding this solicitation should be addressed to the
Contracting Officer and directed by email to Darryl Allen, Contract Specialist at
Darryl.Allen@dccsystem.gov
This solicitation is an GSA Federal Supply Schedule procurement.
REPRESENTATIONS, CERTIFICATIONS, AND ACKNOWLEDGMENTS
1. ACKNOWLEDGMENT OF AMENDMENTS
The bidder acknowledges receipt of Addenda to the solicitation and related documents
numbered and dated as follows:
AMENDMENT DATE AMENDMENT DATE
NO. NO.
NOTE: Bidder may acknowledge addendum here or on addendum or both.
2. WALSH-HEALY ACT
If your offer is $10,000 or more, the following information MUST be furnished:
(a) Regular Dealer
( ) The Bidder is a Regular Dealer pursuant to Clause 28 of the District of
Columbia Courts General Contract Provisions.
( ) The Bidder is not a Regular Dealer pursuant to Clause 28 of the District
of Columbia Courts General Contract Provisions.
(b) Manufacturer
( ) The Bidder is a Manufacturer pursuant to Clause 28 of the District of
Columbia Courts General Contract Provisions.
( ) The Bidder is not a Manufacturer pursuant to Clause 28 of the District of
Columbia Courts General Contract Provisions.
( ) The Bidder is not a Manufacturer pursuant to Clause 30 of the District of
2

Columbia Standard Contract Provisions for use with District of Columbia
Government Supply and Services Contracts.
3. BUY AMERICAN CERTIFICATION
The Bidder hereby certifies that each end product, except the end products listed below,
is a domestic end product (as defined in Clause 29 of the District of Columbia Standard
Contract Provisions for use with District of Columbia Government Supply and Services
Contracts, "Buy American Act"), and that components of unknown origin are considered
to have been mined, produced, or manufactured outside the United States.
________________________________________________________________________
EXCLUDED END PRODUCTS COUNTRY OR ORIGIN
________________________________________________________________________
4. OFFICERS NOT TO BENEFIT CERTIFICATION
Each Bidder shall check one of the following:
____ (a) No person listed in Clause 16 of the District of Columbia Standard
Contract Provisions for use with District of Columbia Government Supply
and Services Contracts will benefit from this contract.
____ (b) The following person(s) listed in Clause 16 District of Columbia Standard
Contract Provisions for use with District of Columbia Government Supply
and Services Contracts may benefit from this contract. For each person
listed, attach the affidavit required by Clause 16 of the District of
Columbia Standard Contract Provisions for use with District of Columbia
Government Supply and Services Contracts.
5. CERTIFICATION OF INDEPENDENT PRICE DETERMINATION
(a) Each signature on the offer is considered to be a certification by the signatory
that:
(1) The prices in this offer have been arrived at independently, without, for
the purpose of restricting competition, any consultation, communication,
or agreement with any bidder or competitor relating to (i) those prices, (ii)
the intention to submit an offer, or (iii) the methods or factors used to
calculate the prices offer;
(2) The prices in this offer have not been and will not be knowingly disclosed
by the Bidder, directly or indirectly, to any other bidder or competitor
before offer opening unless otherwise required by law; and
(3) No attempt has been made or will be made by the Bidder to induce any
other concern to submit or not to submit an offer for the purpose of
3

restricting competition.
(b) Each signature on the offer is considered to be a certification by the signatory that
the signatory:
(1) Is the person in the Bidder's organization responsible for determining
the prices being offered in this offer, and that the signatory has not
participated and will not participate in any action contrary to
subparagraphs (a) (1) through (a) (3) above; or
(2) (i) Has been authorized, in writing, to act as agent for the
following principles in certifying that those principals have not
participated, and will not participate in any action contrary to
subparagraphs (a) (1) through (a) (3) above:
__________________________________________
(Insert full name or person(s) in the organization responsible for
determining the prices offered in this offer and the title of his or
her position in the Bidder's organization);
(ii) As an authorized agent, does certify that the principals named in
subdivision (b) (2) (1) above have not participated, and will not
participate, in any action contrary to subparagraphs (a) (i) through
(a) (3) above; and
(iii) As an agent, has not participated, and will not participate, in any
action contrary to subparagraphs (a) (1) through (a) (3) above.
(c) If Bidder deleted or modifies sub-paragraph (a) (2) above, the Bidder must furnish
with its offer a signed statement setting forth in detail the circumstances of the
disclosure.
6. TYPE OF BUSINESS ORGANIZATION
Bidder operated as ( ) an individual, ( ) a partnership, ( ) a nonprofit organization,
( ) a corporation, incorporated under the laws of the State of ___________________,
( ) a joint venture ( ) other.
7. PAYMENT IDENTIFICATION NO.
The District of Columbia Courts utilizes an automated vendor database. The system is
the Data-Universal-Numbering-System (D-U-N-S) which is a numbering system
designed and maintained by the Dun & Bradstreet Corporation. All firms are required to
submit their D-U-N-S number as part of their offers. To determine if you have a valid D-
U-N-S number, please contact the closest Dun & Bradstreet Office. If a number has not
been previously assigned to your firm, you must get one assigned. There is no charge to
have a number assigned nor does Dun & Bradstreet require you to provide credit rating
4

information in order to receive a D-U-N-S number.
Individuals must submit their social security number(s) since D-U-N-S numbers are not
assigned to individuals.
Please list below applicable vendor information:
D-U-N-S Number: _________________________________________________
Or
Social Security Number: ____________________________________________
Federal Tax Identification Number: ____________________________________
SAM's Unique Entity Identifier (UEI): ______________________________________
Legal Name of Entity Assigned this Number: ___________________________________
Street Address and/or Mailing Address: _______________________________________
City, State, and Zip Code: __________________________________________________
Type of Business: _________________________________________________________
Telephone Number: _______________________________________________________
PAYMENTS UNDER TERMS OF ANY CONTRACT RESULTING FROM THIS
SOLICITATION WILL BE HELD IN ABEYANCE PENDING RECEIPT OF A VALID
D-U-N-S NUMBER, SOCIAL SECURITY NUMBER, or FEDERAL TAX
INDENTIFICATION NUMBER.
5

PART I
SECTION B - SUPPLIES OR SERVICES AND PRICE/COST
B.1 The District of Columbia Courts are seeking a qualified Contractor to provide
various ServiceNow software licenses to be utilized throughout the DC Courts
Information and Technology Division.
The Courts intend to award a firm-fixed-price contract as a result of this
solicitation to the total lowest price responsible and responsive bidder whose
bid meets all the requirements set forth in this solicitation.
B.2 The bidder shall submit a price for the Base Year and all Option Years for the
following software licenses specified below in Section B.3 and in accordance with
Section C, Scope of Services.
B.3 Price Schedule
B.3.1 ServiceNow Software Licenses - Bill of Materials (BOM)
Base Year
Product SKU Product Quantity Period of Unit Cost Total Cost
License
PROD26867 HR Service 1250 12
Delivery
Enterprise - HR
User v6 (USD)
PROD26881 Restricted Env 1250 12
(incl. GCC) -
HRSD Enterprise
Plus - HR User v2
(USD)
PROD19372 Field Service 25 12
Management
Professional -
Fulfiller User v2
(USD)
PROD23060 Restricted Env 25 12
(incl. GCC) -
FSM Professional
Plus - Fulfiller
User (USD)
PROD23593 Enterprise Asset 697 12
Management
Professional -
Subscription Unit
v3 (USD)
PROD19279 Customer Service 110 12
Management
Professional -
6

Fulfiller User v7
(USD)
PROD23054 Restricted Env 110 12
(incl. GCC) -
CSM Professional
Plus - Fulfiller
User (USD)
PROD17800 Business 10 12
Stakeholder User
v4 (USD)
PROD14997 IT Operations 755 12
Management
Visibility v2 -
Subscription Unit
(USD)
PROD23841 Hardware Asset 590 12
Management
Professional -
Subscription Unit
v6 (USD)
PROD25207 Restricted Env 1 12
(incl. GCC) -
Creator
Professional Plus
v2 - Module
(USD)
PROD26897 Workflow Data 1 12
Fabric Standard -
Data Fabric Credit
Pack (USD)
PROD18818 FedRAMP 3 12
Premium for
Production and
Non-Production
Instances - GCC
Internet POD (IL-
2) (USD)
PROD15338 AI Search Starter 1 12
- Documents
(USD)
PROD24403 Impact Guided - 1 12
Public Sector
(US) v4 (USD)
PROD08782 N-2 Special 1 12
Handling (USD)
Total Cost
7

Option Year 1
Product SKU Product Quantity Period of Unit Cost Total Cost
License
PROD26867 HR Service 1250 12
Delivery
Enterprise - HR
User v6 (USD)
PROD26881 Restricted Env 1250 12
(incl. GCC) -
HRSD Enterprise
Plus - HR User v2
(USD)
PROD19372 Field Service 25 12
Management
Professional -
Fulfiller User v2
(USD)
PROD23060 Restricted Env 25 12
(incl. GCC) -
FSM Professional
Plus - Fulfiller
User (USD)
PROD23593 Enterprise Asset 697 12
Management
Professional -
Subscription Unit
v3 (USD)
PROD19279 Customer Service 110 12
Management
Professional -
Fulfiller User v7
(USD)
PROD23054 Restricted Env 110 12
(incl. GCC) -
CSM Professional
Plus - Fulfiller
User (USD)
PROD17800 Business 10 12
Stakeholder User
v4 (USD)
PROD14997 IT Operations 755 12
Management
Visibility v2 -
Subscription Unit
(USD)
PROD23841 Hardware Asset 590 12
Management
Professional -
Subscription Unit
v6 (USD)
PROD25207 Restricted Env 1 12
(incl. GCC) -
Creator
8

Professional Plus
v2 - Module
(USD)
PROD26897 Workflow Data 1 12
Fabric Standard -
Data Fabric Credit
Pack (USD)
PROD18818 FedRAMP 3 12
Premium for
Production and
Non-Production
Instances - GCC
Internet POD (IL-
2) (USD)
PROD15338 AI Search Starter 1 12
- Documents
(USD)
PROD24403 Impact Guided - 1 12
Public Sector
(US) v4 (USD)
PROD08782 N-2 Special 1 12
Handling (USD)
Total Cost
Option Year 2
Product SKU Product Quantity Period of Unit Cost Total Cost
License
PROD26867 HR Service 1250 12
Delivery
Enterprise - HR
User v6 (USD)
PROD26881 Restricted Env 1250 12
(incl. GCC) -
HRSD Enterprise
Plus - HR User v2
(USD)
PROD19372 Field Service 25 12
Management
Professional -
Fulfiller User v2
(USD)
PROD23060 Restricted Env 25 12
(incl. GCC) -
FSM Professional
Plus - Fulfiller
User (USD)
PROD23593 Enterprise Asset 697 12
Management
Professional -
Subscription Unit
v3 (USD)
9

PROD19279 Customer Service 110 12
Management
Professional -
Fulfiller User v7
(USD)
PROD23054 Restricted Env 110 12
(incl. GCC) -
CSM Professional
Plus - Fulfiller
User (USD)
PROD17800 Business 10 12
Stakeholder User
v4 (USD)
PROD14997 IT Operations 755 12
Management
Visibility v2 -
Subscription Unit
(USD)
PROD23841 Hardware Asset 590 12
Management
Professional -
Subscription Unit
v6 (USD)
PROD25207 Restricted Env 1 12
(incl. GCC) -
Creator
Professional Plus
v2 - Module
(USD)
PROD26897 Workflow Data 1 12
Fabric Standard -
Data Fabric Credit
Pack (USD)
PROD18818 FedRAMP 3 12
Premium for
Production and
Non-Production
Instances - GCC
Internet POD (IL-
2) (USD)
PROD15338 AI Search Starter 1 12
- Documents
(USD)
PROD24403 Impact Guided - 1 12
Public Sector
(US) v4 (USD)
PROD08782 N-2 Special 1 12
Handling (USD)
Total Cost
10