ServiceNow IT Service Management (ITSM) Professional Software, Support, Subscriptions and Product Services

Project Description: Scope of Work: This open-end contract is for the purchase of ServiceNow IT Service Management (ITSM) Professional Software, Support, Subscriptions and Product Services for the Enterprise Technology Services (ETS) Division and various other Broward County agencies that may have need of these services and/or products in accordance with the Specifications and Requirements for ServiceNow License and Support.
Requested Information: BPRO's Requested Information section identifies "required" and "optional" items for submittal, however all documents and information are relevant to the evaluation process. Therefore, vendors are strongly encouraged to provide all files at time of submittal, including those listed as “optional” in BPRO, to enable a timely and comprehensive review by the County.
Solicitation Requirements: (Vendor is cautioned that this is a summary only and the full solicitation must be reviewed).
The Contractor must be an ‘Elite’ or ‘Global Elite’ consulting and implementation partner and a ‘Premier,’ ‘Elite,’ or ‘Global Elite’ reseller partner of ServiceNow. The Contractor shall remain in this status, or higher, throughout the contract term.
FTA Requirements
FTA Funding Supplement
Office of Economic and Small Business Development Requirements: Not applicable to this solicitation.
Questions and Answers: The County provides a specified time for Vendors to ask questions and seek clarification regarding the solicitation requirements. All questions or clarification inquiries must be submitted through BPRO by the Questions due date. The County will respond to questions in BPRO (Messages section).
Submittals: Vendor MUST submit its solicitation response electronically through BPRO and receive a Submission Receipt. It is solely the Vendor’s responsibility to ensure its response is submitted and received through BPRO by the closing date and time. The County will not consider solicitation responses received by other means. Vendors are encouraged to submit in advance of the closing date and time. Refer to the Purchasing Division website or contact support@gobonfire.com for submittal instructions. In the event that the Vendor is having difficulty submitting a document, immediately notify the Purchasing Agent and then contact support@gobonfire.com for technical assistance.