Service Request Management System

Agency:	State Government of North Carolina
State:	North Carolina
Type of Government:	State & Local
NAICS Category:	541512 - Computer Systems Design Services 541611 - Administrative Management and General Management Consulting Services
Posted Date:	Mar 16, 2026
Due Date:	Apr 7, 2026
Solicitation No:	298-FY26-ITS-AvlAppSRM
Original Source:	Please Login to View Page
Contact information:	Please Login to View Page
Bid Documents:	Please Login to View Page

Solicitation Number:	298-FY26-ITS-AvlAppSRM
Project Title:	Service Request Management System
Description:	Request for Proposals for Service Request Management System
Opening Date:	4/7/2026 5:00 PM
Posted Date:	3/17/2026
Status:	Open
Department:	CITY OF ASHEVILLE


Solicitation Number * 298-FY26-ITS-AvlAppSRM	Department CITY OF ASHEVILLE	Status Reason Open
Opening Date 2026-04-07T17:00:00.0000000	Posted Date * 2026-03-16T15:51:13.0000000Z	Primary Commodity Code Software
Mandatory Conference/Site Visit — —	Special Instructions Optional Virtual Meeting 2pm 3/23/26, Questions Due by 5pm 3/24/26	Solicitation Type * Select RFP IFB RFI
Owner Sarah Armstrong
Description Request for Proposals for Service Request Management System

Attachment Preview

Advertisement for Request For Proposals (IT)

Project Name: Service Request Management System

Project Number: 298-FY26-ITS-AvlAppSRM

The City of Asheville, NC is requesting proposals, per North Carolina General Statute

§143-129.8 Purchase of Information Technology Goods and Services, from qualified firms to

provide equipment and services as listed below:

Description of Work:

The City of Asheville is seeking a Software-as-a-Service (SaaS) based Service Request

Management (SRM) system to manage service requests from the community residents. The

City seeks a modern, user-friendly, and efficient solution that meets accessibility requirements

(WCAG 2.1 Level AA) to streamline and enhance how community members submit, track, and

manage service requests across various City services.

Proposal Schedule:

Issuance of RFP

Pre-Proposal Meeting (optional)

Meeting location: (Video call link)

https://meet.google.com/apb-kncu-bst

Deadline to Submit Questions

Proposals Due

Projected Project Start

Monday, 3/16/2026

Monday, March 23, 2026, 2:00pm

Tuesday, March 24, 2026, 5:00pm

Tuesday, April 7, 2026, 5:00pm

Monday May 4, 2026, 2026

Pre-Proposal Meeting attendance is highly encouraged but not mandatory.

Proposal Documents:

This Request for Proposals (RFP) is posted on the City procurement website at

www.ashevillenc.gov/bids. This is the official source of this solicitation. All updates to this

solicitation shall come in the form of published addenda and shall be published to the same

location. The City will not be responsible for full or partial sets of RFP Documents

including any addendum obtained from any other source.

The City of Asheville reserves the right to reject any or all proposals and to waive informalities.

Information:

All questions concerning this Request for Proposal (RFP) should be submitted via email to:

Scott Barnwell, Project Manager

sbarnwell@ashevillenc.gov

- End -

Page 1 of 1

Template Revised 10/24/2025

This page summarizes the opportunity, including an overview and a preview of the attached documents.

* Disclaimer: This website provides information about bids, requests for proposals (RFPs), or requests for qualifications (RFQs) for convenience only and does not serve as an official public notice. Individuals who wish to respond to or inquire about bids, RFPs, or RFQs should contact the relevant government department directly.

Sign-up for a Free Trial, Government Bid Alerts

With Free Trial, you can:

You will have a full access to bids, website, and receive daily bid report via email and web.

Try One Week FREE Now

Service Request Management System

Attachment Preview

Sign-up for a Free Trial, Government Bid Alerts

See Also